1. Profile Summary • Excellence & Strategy Management Specialist with over 9 years of progressive
experience in MENA Region (United Arab Emirates, Bahrain and Jordan) with more than
8 successful execution consulting Projects in the Public and Private Sectors
(Government Services, Construction, Real Estate, Trading, Transportation and Medical
laboratories), area of expertise includes Corporate Excellence, Strategy and Balance
Scorecards formulation, Quality Management and Project Management with proven
ability to drive measurable results through implementation of best practices, Lead
organizations through the life cycle of Quality and Organizational Excellence to achieve
strategic objectives and improve current initiatives, possess strong problem-solving,
multi-tasking, project management, and teamwork skills.
Career Objective • To design, develop, implement, manage and continuously improve planning process
and tools in performance management areas; as well as building cross-functional
knowledge of quality and excellence.
Professional
Attributes
• Efficient.
• Self-motivation.
• Detail-oriented.
• Ability to prioritize.
• Analytical/Research Skills.
• Leadership/Management Skills.
• Multicultural Sensitivity/Awareness.
• Problem-Solving/Reasoning/Creativity.
Area of
Specialty
Strategy Formulation and Balanced Scorecards Implementation ««««««««««
Corporate Excellence & Internal Assessment (EFQM Model) ««««««««««
Process Re-engineering and Internal Audit (ISO9001:2008) ««««««««««
GSBPM V5 (Generic Statistical Business Process Model) ««««««««««
QPR Metrics Corporate Balance Scorecard ««««««««««
Knowledge Management ««««««««««
Change Management ««««««««««
ISO 10015 (Training & Development) ««««««««««
Training Impact & ROI (Kirk Patrick Model) ««««««««««
Project Management ««««««««««
Khaled Bassam Abu AL-Neel, EFQM, Prince 2, ITIL V3
Senior Excellence & Strategy Specialist
Jordan, 31 years old, Single
Khb242002@live.com - (055) 3732594
United Arab Emirates – Dubai, Discovery Gardens

2. Khaled Bassam Abu AL-Neel – EFQM, MQM, PRINCE 2, ITILv3 / RESUME P a g e | 2
Experience
SENIOR MANAGEMENT CONSULTANT– UAE, Dubai 2015 – 2016
APT Facilitators
• Act as a Mentor and professionally support, advice and monitor the Corporate
Excellence team across organizations in formulating corporate excellence concepts
and streamlined business processes, for framing policies and procedures, to
execute and achieve the Strategic and Operational plans and goals, of Strategy and
Excellence Department and thereby of all organizational units and ensure we meet
the business needs of in compliance with international standards, to maintain
quality, customer satisfaction and certifications.
• Recommend and Support, in developing concepts and guidelines, for planning and
implementing the strategic and operational plans, in coordination with related
organizational units and ensure that it includes the vision, mission and valuations of
the Strategic and Excellence Department, quality and excellence systems
performance management and assessment of the achieved issues, customers
satisfaction etc.
• Associate with Senior Executives and Management Staff to recognize the key
opportunities and/or challenges of the business and collaboratively establish the
best strategies, for achieving desired results by facilitating the implementation of
these strategies, increase performance and accomplish departmental and
organizational goals.
• Advice, support and monitor the activities of the Corporate Excellence team in
planning and executing the Corporate Excellence, focusing on the outcomes and
processes involved in planning, deploying, implementing and attaining Strategic
and Corporate Excellence plans and goals.
Project Info.
Client / Project Name Location Industry Project Scope
Abu Dhabi Education Council
Consulting Services to support
establishing and
implementing the Excellence
Program at ADEC
UAE, Abu
Dhabi
Education
Management
• ADAEP Excellence Submission (Main Submission,
Excellence Drivers, Projects & Individual).
• Internal Assessment & Rehearsal.
• Area for Improvements Initiative design &
monitoring.
• Develop ADEC HQ Internal Excellence Award.
• Develop ADEC Public School Internal Excellence
Award.
Abu Dhabi Municipality
Consulting Services to support
establishing and
implementing the Excellence
Program at ADM
UAE, Abu
Dhabi
Government
Administration
• ADAEP Excellence Submission (Main Submission,
Excellence Drivers, Projects & Individual).
• Internal Assessment & Rehearsal.
Ministry of Finance
Consulting Services to assess
MOF based on SKGEP 4th
Generation Model
UAE, Dubai
Financial
Services
• Internal assessment based on SKGEP 4th
Generation.
• Assessment Report & High Recommendation’s.
• Integrate AFI’s into MOF Strategy and design
Monitoring & execution sheet (Quick Wins
Projects).

3. Khaled Bassam Abu AL-Neel – EFQM, MQM, PRINCE 2, ITILv3 / RESUME P a g e | 3
ORGANIZATIONAL PERFORMANCE SPECIALIST 2012 – 2014
/ MANAGEMENT REPRESENTATIVE – UAE, Abu Dhabi
National Bureau of Statistics
• Setting up NBS Strategy Plan and Operational Plan for the Year 2014-2016 in alliance
with UAE Vision 2021, Integrate Services with Metrics and Performance Rollup Best
Practices.
• Ensure design and alignment of business process framework, performance
management framework, and portfolio management framework with NBS
Strategy.
• Drive the strategic communications plan or plays a support role to ensure effective
strategy communications and education to all employees of organization.
• Work with the Leadership Team to determine purpose and outcomes of Strategy
Communications Plan with respect to performance management.
• Manage enterprise operational & departmental plans with their alignment to
corporate strategy.
• Integrating and Aligning Core Elements for Synergy Ensuring Objectives, Strategy,
and Vision are aligned.
• Oversee the design, development and updates of the performance management
program at corporate and functional level.
• Advice and guide self-assessment, feedback, measurements and contribute to
development of organization’s change management, strategy and Key
Performance Indicators; and share the leadership of the resulting change programs.
• Perform an analysis of key performance Indicators periodically, on corporate and
Departmental level, as well as the performance measures required by the
government. Submit the necessary analysis reports to the Top Management.
Project Info.
Client / Project Name Location Industry Project Scope
National Bureau of Statistics
Implementation of
ISO9001:2008, GSBPM V5,
ISO10015, ISO27001, C2E
(Committed to Excellence)
and ADKAR Knowledge
Management Model
UAE, Abu
Dhabi
Government
Relation
• Analyize current situation and design
ISO9001:2008 (Standard & Auxiliory Procedures)
and certification.
• Analyize current situation and design ISO10015
(Job Description, Skills & Competencies, and
Training Need analysis) and certification.
• Analyize current situation and design ISO27001
pocedure (Information Security) and certification.
• Preparation for C2E certification requirements.
• Implementation of ADKRA Knowledge Management
Framework (Process Model).
• Process desing for the generic statistical business
process model.
SENIOR CONSULTING ENGINEER – UAE, Dubai 2010 – 2012
IYCON
• Collaboratively work with multiple stakeholders to design workforce retention
strategies, plans and initiatives that address risk and align to the organization’s
current and future talent needs.

4. Khaled Bassam Abu AL-Neel – EFQM, MQM, PRINCE 2, ITILv3 / RESUME P a g e | 4
• Lead the application of analytical data collection methods, and expert
interpretation and diagnosing of prioritized workforce risk.
• Support a robust performance management process (PMP) to build cross-
functional enterprise leadership capabilities and bench strength.
• Introduce and champion comprehensive processes and tools to identify talent,
conduct external benchmarking to identify best tools and processes.
Project Info.
Client / Project Name Location Industry Project Scope
Roads and Transport
Authority (RTA)
Implementation of QPR
Metrics and DGEP
requirements (Results
Categorization)
UAE, Dubai
Government
administration
• Impelemtation of QPR Metrics on RTA Premises
(Performance Management and Balance
Scorecard).
• KPI, Strategy Map and Operational Plan,
Departmental KPI Automation.
• Performance Reporting and Top Management
Dashboards.
• Automate RTA Strategic Plan in alliance with Dubai
Government Strategic Plan.
• Balance Scorecard Training (Strategic Map and
Rolling Up Methodology) – Basic and advanced.
• Allignment of DGEP requirements into QPR Metrics.
Dubai Sports Council
Implementation of QPR
Metrics
UAE, Dubai
Government
administration
• Impelemtation of QPR Metrics on RTA Premises
(Performance Management and Balance
Scorecard).
• KPI, Strategy Map and Operational Plan,
Departmental KPI Automation.
• Performance Reporting and Top Management
Dashboards.
• Automate DSC Strategic Plan in alliance with Dubai
Government Strategic Plan.
PRE SALES CONSULTANT– Jordan, Amman 2009 – 2010
Collaboration, Management & Control Solutions
• Act as expert for formulating and leading presales technical / functional support
activity to prospective clients and customers while ensuring customer satisfaction.
• Acts as a technical resource and mentor and focuses on large or complex sales
opportunities that need creative and complex solutions.
• Develop productivity tools and training for other sales consultants, and Develops
and delivers outstanding presentations and demonstrations.
• Leads any and all aspects of the technical sales process, advises internal and
external clients on overall architect solutions.
Project Info.
Client / Project Name Location Industry Project Scope
Saudi Oger – Saray al Aqaba
Implementation of Oracle
Contract Management
Jordan, Al
Aqaba
Construction
• Implementation of Oracle Contract Management
and Integration with Oracle Primavera P6.

5. Khaled Bassam Abu AL-Neel – EFQM, MQM, PRINCE 2, ITILv3 / RESUME P a g e | 5
ERP APPLICATION CONSULTANT – Jordan, Amman 2007 – 2009
Business Consult
• Lead the planning and implementation of Epicor iScala projects, and Facilitate the
definition of project scope, goals and deliverables per client’s needs.
• Define project tasks and resource requirements, and develop full scale project plans
using Project Insight and Microsoft Project and Excel.
• Work with client to satisfactorily plan and schedule project timelines to guarantee
on-time delivery for client, and track project deliverables and communicate with
client sponsors to deliver on-time and within scope and budget.
• Provide direction and support to project team, and Keep all stakeholders updated
on progress of project, and analyze business/technical requirements and objectives,
perform fit/gap analysis.
Project Info.
Client / Project Name Location Industry Project Scope
Tashyeed Properties
Implementation of Epicor
iScala ERP – Payroll and CRM
Module
Bahrain,
Manama
Construction
• Impelemntation of Epiocr iScala Payroll Module
includes (Taxiation Module, Social Security,
Monthly Wage Payment, Reporting and Monthly
Closing Proedure and Integration with General
Ledger).
• Impelemtation of Epicor iScala CRM (Dynamics
CRM) includes (Marketing Plan, Case Management,
Client Management, Sales Portfolio and ROI).
Durrat Resort Management
Implementation of Epicor
iScala ERP – Payroll and CRM
Module
Bahrain,
Manama
Real Estate
• Impelemntation of Epiocr iScala Payroll Module
includes (Taxiation Module, Social Security,
Monthly Wage Payment, Reporting and Monthly
Closing Proedure and Integration with General
Ledger).
• Impelemtation of Epicor iScala CRM (Dynamics
CRM) includes (Marketing Plan, Case Management,
Client Management, Sales Portfolio and ROI).
ABC 4 Office – Nuqul Group
Implementation of Epicor
iScala ERP –CRM Module
Amman,
Jordan
Stationary
• Impelemtation of Epicor iScala CRM (Dynamics
CRM) includes (Marketing Plan, Case Management,
Client Management, Sales Portfolio and ROI).
ASEZA – Ben Hayyan Medical
Laboratories
Implementation of Epicor
iScala ERP –CRM Module
Amman,
Jordan
Medical
Laboratories
• Impelemtation of Epicor iScala CRM (Dynamics
CRM) includes (Marketing Plan, Case Management,
Client Management, Sales Portfolio and ROI).
Education UNIVERSITY OF WOLLONGONG – UAE, Dubai 2014
Master in Quality Management
ARAB OPEN UNIVERSITY– Jordan, Amman 2007
B.Sc. in Information Technology & Computing

6. Khaled Bassam Abu AL-Neel – EFQM, MQM, PRINCE 2, ITILv3 / RESUME P a g e | 6
OPEN UNIVERSITY– United Kingdom, Milton Keynes 2007
B.Sc. in Information Technology & Computing
OMAR BEN AL-KHATTAB SCHOOL– Jordan, Amman 2003
High School Diploma – Scientific Branch
Certificates &
Training Courses
• ITIL – Information Technology Infrastructure Library V3.
• Prince 2 (Foundation) and Prince 2 (Practitioner).
• EFQM Certified Assessor 2013.
• QPR Balance Scorecard Consultant.
• PMP Preparation (Project Management Professional).
• CAPM Preparation (Certified Associate Project Management).
• Oracle Primavera P6 (Client/Server) - Advance Planning & Scheduling.
• Oracle Primavera Contract Management.
• Oracle Universal Content Management.
• Oracle Application Fundamentals & Application Server.
• Quality Management System, Lead Internal Auditor – ISO9001: 2008.
• Information Security Management System - Introduction Course (ISO-IEC 27001-2013).
• Information Security Management System - Implementation Course (ISO-IEC 27001-
2013).
• Information Security Management System - Internal Auditor Course (ISO-IEC 27001-
2013).
Language Arabic ««««««««««
English ««««««««««
References Mr. Abdalraheem Nizam - Etisalat – 0505463837
Mr. Mamoun Kassab - Abu Dhabi Statistical Center – 0508350914
Mr. Zaid Al Qadi - Federal Competitiveness and Statistics Authority – 0506460406
Mrs. Amal Al Jinibi – Abu Dhabi Municipality - 0508926222