KM provides over 20 years of experience in technical helpdesk support, customer service, and IT systems management. As the owner of Kwick Klein Computer Kare, KM offers desktop support and help resolving both hardware and software issues for clients. KM also has experience supervising postal carriers and aims to apply their technical skills to a role as a technical helpdesk representative.

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5630 Dorshire Drive  Galena, Ohio 43021  H: 614.653-5403 E: kmix3511@gmail.com
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ecent Information Engineering graduate and U.S. Postal Carrier Supervisor –
with two decades of experience – offers mastery of desktop support, PC
utilities and business communications subject matter. Seeks to
apply proven operating system and software application expertise gained from
providing technical support to clients in start-up, to new career as Technical Helpdesk
Representative in call center environment. Windows-based operating system support
activities include running computer diagnostics – to identify and resolve hardware /
software issues – performing general maintenance, and updating applications and
utilities. Helped clients extend life of machines by compacting and consolidating registries
and filing systems, and advising customers on best practices and upgrades.
PPRROOFFEESSSSIIOONNAALL EEXXPPEERRIIEENNCCEE
KWICK KLEIN COMPUTER KARE (2014 – Present)
Start-up computer services business with one employee.
TECHNICAL HELP DESK MANAGER / OWNER
Apply solid technical background, knack for customer service, and education to
originate start-up operation, delivering quality technical support services to clients.
 Respond to client emails / phone calls and scheduled diagnostic appointments.
Examined and rectified computer hardware and software malfunctions, adjusting
operating system and related settings, maintaining systems, replacing hardware,
updating programs and installing new software.
 Save clientele time and money, by helping clients extend life of machines instead
of replacing with expensive new components or entire computer systems.
 Consolidate computer registries and filing systems, advising customers on best
options for upgrading software, hardware, operating systems and peripherals.
UNITED STATES POSTAL SERVICE (1993 – Present)
Independent agency of U.S. government – originated in 1971 – responsible for providing
postal service to residents, with 625,113 employees.
CARRIER SUPERVISOR (2015 – 2016)
POSTAL CARRIER (1993 – 2015 & 2016 – Present)
Oversee operation ensuring collection and delivery of more than 500 million mail
pieces annually, with accountability for 40+ carriers distributing mail and packages to
homes and businesses six days per week. Analyze carrier routes and recommend route
boundary changes to regulate amount and timeliness of mail being delivered.
 Train and coordinate functions of as many as 43 employees, educating staff on
how to reset hand-held scanners to improve reporting accuracies and productivity.
 Improved handling efficiencies, by assigning and tracking returned mail trays after
completion of carrier deliveries. Re-established red-line policy to hold carriers
accountable for returning mail to proper location for follow-up activities.
EARLY CAREER HISTORY
Quality Control Associate, Allied Mineral Products, Hilliard, Ohio
EDUCATION
American National University
Associates in Information Engineering, (3.0/4.0) May 2014
User Support (OS & Application), Software Troubleshooting (MS & Office Suite)
Installation and troubleshooting of LANs, WIFIs, DSLs. Windows 7.0 & 8.0, MS Office 7.0 & 8.0
RR CORE COMPETENCIES:
Technical Support
Customer Service
Client Management
Project Management
Network Administration
Systems Implementation
Software Development
Hardware Configuration
Database Management
Systems Security
Training & Development
Program Development
LAN / Wifi / DSL
Installations
Remote Systems Access
Information Technology
Ethernet Interfaces
Quality Control
Communications