1. KIM JOHNSON
Email: kimjohnson888@gmail.com; mobile 07917867227
Personal Summary
I come from a pro-active and organised background in PMO. A self-starter, motivator, resourceful,
a decision maker - applying corporate standard Program Methodologies, processes, tools, excellent
verbal and written communications skills and a range of influencing styles ensuring key
stakeholder expectations are managed and customer commitments consistently met, typically
operating across multiple projects/programs, working well in fast paced environments covering
multiple business areas.
Career Summary
Hutchison Three Mobile
Program Coordinator July 2016 to date
Contracting into Three UK Mobile’s Program Office providing Program support.
Responsibilities
• Working across the remit of the Program Office interacting with senior stakeholders,
multiple business areas and multiple projects.
• Supporting Business Delivery Managers and Technical Delivery Managers.
• Managing reporting, business case submissions, project plans, project information, SteerCo
Action updates and Finance tracking.
• Technical Delivery Assurance supporting delivery compliance.
• Change Control Board support.
• Delivery Review Board support.
• Portfolio Board support.
• Advocacy & Knowledge management
• Terms of Reference.
• SME on Project Online, SharePoint, Oracle.
Project Administrator (July 2015 0 July 2016) - contract
Lloyds Banking Group April – June 2015
Compliance & Audit Contractor
A short-term contract; working in a regulated environment, handling highly sensitive information
and working with the strictest confidentiality. Managing reputational risk – redress, to ascertain
the scope and severity of the consumer detriment that might have arisen ensure the customers
affected are given fair and reasonable redress. The project work focused on significant customer
numbers and transactions, and involved complex case reviewing, reporting and monitoring by the
FCA.
Responsibilities
• Scope, plan and manage complex redress cases for customers
• Manage complex project governance and reporting, identifying risks and mitigation
• Work with subject matter experts for redress projects

2. KIM JOHNSON
• Ensure the close down of projects and migration of business as usual with relevant teams
• Demonstrate project management skills and experience in managing effective interaction
with multiple, diverse stakeholders
Vodafone Limited
PMO - PSO Jan 2012 – Mar 2015
Delivering projects to time, cost, quality; planning, resourcing, risks, issues, changes and
reporting. Managing stakeholders’ expectations and ensuring customer commitments are
consistently met following corporate standard Project Methodology, processes and tools. Ensure
that all risks and issues within a project are logged, proactively managed, prioritised and dealt with
at an appropriate level. Communicate the Change Process and the benefits of following it, to all
personnel involved in the project. Ensure that all Changes within a project are proactively
managed, have appropriate impact analysis and are planned, resourced and implemented.
Responsibilities
• Project Management standards; Prince 2 Foundation, Prince 2 Practitioner, P3O Foundation
• SAP, PlanView, SharePoint intermediate user, MS Office Suite including Excel, Word,
PowerPoint
• Manage governance regime – gating and approval meetings, minuting, information packs,
agenda, handouts
• Change logging and tracking
• Risks and issues log
• Change Process, change controls, change requests, identify, monitor and deliver changes;
alignment with information management, issue management
• Finance controls, reporting, budget allocations and estimates
• Customer and stakeholder management
• Data analysis
Personal Assistant 2009 - 20012
Very organised, great use of initiative, excellent diary management, experience supporting senior
managers, arranging travel, managing expenses, annual leave, sickness, confidential & sensitive
data, event planning, approvals, ordering, networking, volunteering, fund raising.
(Contractor) - Team Administrator 2007 - 2009
Supply Chain
Catalyst Housing Group
Marketing Liaison Officer (contractor) 2006– Jun 07
Working within the business development & marketing team, promoting Government funded
HomeBuy schemes in Oxfordshire. Maintaining client relationships with contacts in the 5
Oxfordshire district councils, key worker employers within Health, Fire and Rescue, Ambulance,
Police, Social Services, Education, Further Education, Children & Families Court Advisory & Support
Service, Connexions, Ministry of Defence, Probation and Prison Service to ensure the HomeBuy
Agency performs to the Housing Corporation and Department of Communities & Local Government
(DCLG) agreed targets while meeting the Catalyst Housing Group aspiration to be expert
developers and managers of mixed tenure housing.
Responsibilities
• Deliver Housing Corporation, DCLG directives
• Achieve set targets within budget
• Work to service level agreements
• Chair quarterly agency, local authority and key worker employer meetings

3. KIM JOHNSON
• Liaise with office based marketing, business development, contact centre and studio
departments
• Arrange and attend events to promote HomeBuy schemes across Oxon
• Drop in sessions at key worker employee premises across Oxon
• Organise workshops and seminars
• New business
HBOS Personal Lending (formerly TransNational Financial Services Ltd)
Relationship Coordinator, Credit Cards, Affinity 2001- 2006
Working within the affinity marketing team, providing a vital link between affinity clients and HBOS
Personal Lending – credit cards. The main focus of the role being to act as ‘a go between’ for the
client and within HBOS Personal Lending and ensure the credit card programmes perform to the
agreed targets while meeting the HBOS business objective of profitability, growth and development
of the sector.
Responsibilities
• Delivery of credit card programme and partner specific targets using direct marketing
channels, PR and promotions
• Client communication through day to day contact, regular meetings and verbal and written
updates to report on royalties earned, PR opportunities & promotions, marketing results
• PR planning and execution, events, internal communications via monthly newsletters,
external and internal agency liaison, briefing and management across a range of disciplines,
including creative development, design and new media
• Brand literacy of a diverse range of brands, such as charity, professional and special interest
sectors
• Develop annual sponsorship strategy and budget control for optimisation of return on
investment & enhancement of the HBOS brand
• Problem resolution – complaints and issues within agreed timings and personal involvement
to reinforce the client experience of the HBOS Customer Service SLA’s
Zurich Financial Services
Marketing Assistant 2000 - 2001
Responsibilities
• Support Project Delivery Manager to re-brand Eagle Star to Zurich FS
• Zurich brand literacy
• Proof reading
• Liaison with external agencies and printers to deliver proofs to deadlines
• Knowledge of the FSA regulatory requirements, specifically the Anti Money Laundering &
Data Protection Act
Quantum Telemarketing 1999 - 2000
Account Manager
Responsibilities
• Take client brief for telemarketing campaign
• Present brief to team
• Recruit, train and manage call team-members, including foreign language speakers
• Deliver targeted results on qualified lead generation and appointment setting, optimising
client investment

4. KIM JOHNSON
• Daily reporting to clients of call statistics and results summaries
• Providing high quality customer service
• Client meetings to present and discuss campaign results & give recommendation
Summary
• Living in USA & travelling for 18 months
• Career break of 6 years to care for young family, running
playgroup, fundraising & member of Ladies Circle
• PA & Secretarial work
IT Skills
PRINCE2, P3O, VPDL, ITIL, PlanView, SAP, MS Office Suite, Project Online, SharePoint
Education
East Berks College of Further Education
Royal Society of Arts – Senior Commercial Course
Cox Green Comprehensive School
O Level in English Language, English Literature,
Maths, Geography, Physics, French, RE, Home Economics
Personal Information
Driving Licence UK full, clean
Nationality British
Interests Travel, cooking, films,
architecture, reading, music,
running
Email – kimjohnson888@gmail.com