1. KIMBERLY C. JOHNSON 1800 H Place, NE, Washington, DC 20002
C: 202-215-3736 • Kimberly.Johnson0712@gmail.com
QUALIFICATIONS SUMMARY
Dedicated professional with over 9 years of exemplary work experience. Exhibits integrity, professionalism, practical
judgment, positive attitude, excellent problem identification and resolution skills, as well as the flexibility to work
independently or on a team. Presents extensive experience in the coordination, planning and support of daily operational
and administrative functions in a highly confidential environment. Extremely focused and results-oriented, successfully
supports complex, deadline-driven operations. Proven successful in initiating, promoting and maintaining strong business
relationships. Able to deal courteously, professionally, and tactfully with the general public in a variety of circumstances.
Technical Skills: Microsoft Office (Word, Excel, Access, PowerPoint, and Outlook), Adobe Pro, SharePoint, Illustrator,
InDesign, Office of Executive Secretariat Information Management System, Lotus Notes, CaseTrakker, Enforce, Border
Patrol, Fed Travel, Concur Solutions, Video Teleconferencing System. Core competencies include:
- Customer Service
- Budget Analysis
- Program Management
- Performance/Evaluation
- Report Writing
- Talent Management
- Case Management
- Records Management
- Community Relations
- Training and Mentoring
- Strategic Planning
- Problem Solving
CLEARANCE
Active Secret Clearance
PROFESSIONAL EXPERIENCE
Immigration and Custom Enforcement (ICE) | Washington, DC | July 2009 - Present
Special Assistant (Ingenesis) Aug. 2012 - Present
Responsibilities included:
 Execute administrative operations for seven program offices within the organization; assisting with policy review,
editing, enforcement and implementation; research and evaluation; creating standard operating procedures to
ensure compliance with office policy and other governing Federal regulations.
 Oversee and coordinate year-end budget report requests; provide actual to budget/forecast variance analysis for
management officials.
 Investigate operational process inefficiencies and recommend necessary improvements. Manage the modeling,
planning and execution of all financial processes.
 Conduct periodic risk assessments to competently prepare responses for internal audit procedures of financial and
case management files, which include investigations in headquarters and our 24 field offices
Program Assistant (STG International) July 2009 – Aug. 2012
Responsibilities included:
 Performed administrative office management duties; such as calendar maintenance for senior officials, weekly
tele-psych appointments via Tele-Video; assistance with official domestic and international travel arrangements.
 Provided executive level assistance to the Assistant Director, Mental Health Chief and Medical Director Monitor;
prepared for dissemination across multiple media to our 24 field office sites, written correspondence, PowerPoint
presentations, talking points and briefings documents.
 Served as the principal point of contact for USA Staffing. Maintained process workflows and reports for tracking
the recruitment and hiring life cycle from the interview process phase to final onboarding.
 Consulted frequently by staff to provide solutions to Microsoft Office applications, such as processing in Word,
creating Excel spreadsheets or generating graphs.

2. Kimberly C. Johnson P a g e | 2
Humphrey Management | Fort Washington, MD Feb. 2009 – June 2009
Leasing Associate/Office Assistant: Provided highly proficient administrative and operational support to property
managers and tenants; assisted with expedient processing of leasing packages for all rentals to sustain the goal of 85%
Kettler Management | Camp Springs, MD July 2008 – Feb. 2009
Marketing Specialist: Planned community and cultural programs for occupants; developed marketing material, such as
flyers for upcoming events or specials; improved potential buyer traffic to the property by 60%.
Miles Properties | Forestville, MD July 2007 – July 2008
Leasing Associate/Assistant to Business Manager: Supported the Business Manager and property staff; delivered
excellent customer service to consistently achieve monthly property goals for resident satisfaction, which increased by 50%
during my tenure.
EDUCATION
University of Maryland University College
Bachelor of Science Degree 12/2015
Credits Earned: 120
Major: Business Administration
PROFESSIONAL TRAINING
 Protecting Personal Information (2012-2016)
 Sexual Harassment Prevention (2012-2016)
 Information Assurance Awareness Training (2012-
2016)
 Privacy Training for SharePoint Collaboration Site
Users (March 2012)
 Integrity Awareness Program (December 2011)
 Immigration and Customs Enforcement Ethics
Orientation (December 2011)
 Operations Security Basic (December 2011)
 A Culture of Privacy Awareness (September 2011)
 DHS Basic Records Management (November 2010)
 HIPPA Training (October 2008)
 Workplace Violence (October 2008)
 Leasing 101 (November 2008)
 Basic Internet Marketing (November 2008)
 Basic Sales (December 2008)
 World Class Customer Service (December 2008)