Support Dept Presentation

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Kira Yakunin

Support Dept.

Educación

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Sergei Serdechny
Wialon Expert
Alexander Smirnov
Wialon Trainer

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Gurtam = Together
14
0
17
100+ countries
800+ partners

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3 Loves:
● Hard work
● Helping people
● Learning
Gurtam Technical
Support

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G-Support Team: Time and Faces
24/7 Night Shift
08:00 09:00 15:00 18:00 20:00 24:00
24/7 Day Shift
Support ES
Support ES
Head of Support
Senior Support Wialon Expert Wialon Training
Cartographer (Maps)

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What we do for you
Video tutorials
Documentation update
Support for server solutions
Training, certification, consulting
24/7 support EN/ES/RU
Gurtam Maps

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Support Stats May 2015 - June 2016
274 total (135 - general, 139 special)
41,588 replies
100+ Wialon Locals
12 private + 1 public
300+ updates (6 new regions)
42 documentation remarks

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