1. KIRAN.U
No.14, 1st
main,2nd
cross,Lakshmishree layout
G.B. Palya,Hosurroad, bangalore-560068
Phone number:8123309969
E-id:jeevan.u10@gmail.com
Qualification:
Year 2005 - 2006 : Grade X fromBHS, Jayanagar,Bangalore.
Year 2007 - 2008 : PUC II fromKK PU & Degree College,KanakpuraRoad,Bangalore.
Year 2008 - 2011 : Graduated inBCA fromOxfordCollege,HSRLayout,Bangalore.
Experience:
Year 2011 : workedinSonyshowroomasSalesExecutive (Parttime) for7months
Sep 17, 2011 : JoinedFlipkartInternet(P) LtdasCustomerCare Executive (Inbound)
ServedinFlipkartfor4Years.
Duringmy tenure I got the privilege toworkunder:
> DND- executive
> CSAT- Analyst(VOC)
> Digital –Sr. Associate
> Grievance- Representative.
> Social Media– Sr. consultant.
Profile:
 DND: Trouble shootingandresolve issuesof customers.
 CSAT : Checksurveyssubmittedbycustomers andportraythe negativesandpositivestothe right
teamto ensure betterservicesare providedtocustomers.
 Digital : Usedto handle issuesrelatedtoEbook,Mp3’s and streamliningof the process.
 Social Media:
 Managing of postsmade by the customer.
 Workedon followupsof FB& Twitter,Grievance,Escalations,Blogs&Reviews.
 Workedon Grievance Inbox exclusivelyfrontend.Thisincludesspeakingtocustomerandto
ensure resolutionprovidedendtoend.

2. Sep28, 2015: JoinedSendmygift.comasanacting teamlead.Builtanentire structure including
creatingof SOP’s(Standardoperatingprocedure) forSocial mediaprocess(customeroperations).
Profile:
 Handlinga teamof 15 andensuringthe company’srequirementsare met.
 People/teammanagement.
 Provide anytrainingthatteammembersneed
 Manage the flowof day-to-dayoperations
 Create reportsto update the companyon the team'sprogress
 Distribute reportstothe appropriate personnel
Personal:
Father'sName : Udayashankar.P
Date of Birth : 12-02-1990
Languagesknown : English,Kannada,Tamil,TeluguandHindi.
Hobbies : ListeningMusic,Free HandDrawing,Cricket,Foosball.
Achievements:
 Individual extramiler
 ProcessCorrectionand fixation forDigital team.
 ProcessCorrectionforcourierchargesreimbursementbaredbycustomers.
 Streamliningof Social mediaprocess.
 Builtthe complete Social mediasetup(CSoperations) forastart up company(Sendmygift.com)
Wouldlike toexcel inanyfieldthati workin,want to venture intonew arena'stoget enough
exposure asforme,the sky isthe limit.