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A balanced team
Johan Oskarsson, Senior Consultant at Knowit
At Knowit Breakfast seminars 2013-05-15 & 16
The super efficient highly
productive ultra
responsible customer
focused ideal agile
team
Does happy teams
perform better?
Let’s get theoretical
Meet: the META
LEARNING
MODEL
Losada & Heaphy 2004
“the ability of a team to dissolve
attractors that close possibilities
for effective action and to evolve
attractors that open possibilities
for effective action”
META LEARNING
“attractors are like a gravitational
field pulling behaviors toward it”
The most flexible is the chaotic attractor, known as strange
attractor, or complexor. Meaning complex order.
Each one of these attractors are associated with
DIFFERENT PERFORMANCE
LEVELS
Point Limited Complexor
Bipolar
dimensions in
verbal
communication
other
self
inquiry
advocacy
positive/negative
Emotional
space
[positive]
Codification
[negative]
[inquiry]
[advocacy]
[self]
[other]
“that’s a good idea”
“dumbest thing I’ve ever herd”
“please explain more”
“this is how it is”
“our team is the best”
“that team
over there is
the best”
The goal is to
increase the
emotional
space
other
self
inquiry
advocacy
Emotional
space
positive/negative
Dissolving
attractors
“undoing hypothesis”, positive emotions undo
the effect of negative emotions
Evolving
attractors
“broaden-and-build”, positive emotions broaden
one’s awareness and encourage novel, varied, and
exploratory thoughts and action. Innovation!
{8-)
other
self
inquiry
advocacy
High performance
Medium performance
Low
performance
positive/negative
positive/negative = 5.614
inquiry/advocacy = 0.935
self/other = 1.143
{8-)
Hence, happy teams
perform better
Balance is
key
Diversity
helps
Self-diagnostic
team must learn
What can we do?
360 Poker
• Better understanding
• Multiple perspectives
• Balanced evaluations
• Leveled feedback
19
Proximity Management
• Move manager’s desk to the teams
• Management by walking around
• Gemba walk / go & see / face-time
20
Kudo Box
• Don’t promise rewards in advance
• Reward publicly, not privately
• Reward peers, not subordinates
21
22
Celebrate!
• “What did we learn?”
• “What did we do well?”
• (reinforce learning & good practices)
Identity Symbols
• The team defines its own identity
• Name, logo, mascotte, website, etc.
• Generates team work / team spirit
23
Exploration Days
• Everyone spends one day of learning
• Try to deliver something within 24 hrs
• Demo the results to colleagues
24
SlackTime
• Aim for 80% utilization of people
• Use the remainder (20%) for slack
• Use slack for experiments and emergencies
25
Self-OrganizedTeam Formation
• Let people organize themselves in teams
• However, give them some constraints
• Diversity, team size, team duration, etc.
26
Business Guilds
• Let people organize around certain topics
• Such as specific technologies or disciplines
• Have them form virtual communities
27
”Management is to important to be left to
managers”
Help team manage
themselves.
{8-)
Johan Oskarsson
@johanoskarsson
www.captaintrouble.com

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A balanced agile team