Facts about customer relations. What do you do to sell more to your customers?

1. 7 ways to get more
sales from EXISTING
CUSTOMER

2. Why selling to existing customer is critical...
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Cost of selling to a new
customer is six times as
high as to existing
customer
Odds of selling to a new
customer = 1/7 to an
existing customer = 1/2
Each dissatisfied
customer tells 8 to 10
people
70% of dissatisfied
customers will do business
again if they feel their
complaints are handled well
1 extra % of customer
retention can boost
turnover by as much as
15%
No proper customer
support available for most
of the companies

3. Journey of a customer
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Measuring customer happiness score throughout the journey is the key!!!

4. Onboarding the customer
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The information should be captured & stored in a manner that is accessible throughout the lifetime
journey of the customer

5. Monitoring the usage
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6. Personlize the experience
Complementary
Products
Discount
Offers/Coupons
Loyalty
Rewards/Points
Reviews and
Feedback
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Connect Personally
with Customer

7. Sell Customer What They Want
Bring New Perspective
for Customers
Collaborate with your
Customers
Listen to your
Customers
Understand all
Customer Needs
Craft a Compelling
Solution
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8. Continuous Evaluation of Customer Experience is the
key!!!
Customer Satisfaction (CSAT)
intends to measure customer
satisfaction
Net Promoter Score (NPS)
intends to gauge long term
happiness on loyalty with
the organization
Customer Effort Score (CES)
to measure how much
effort customer had to
make for certain interaction
with the company
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9. Continuous Evaluation of Customer Experience is the
key!!!
www.knowlarity.com & @Leadsqared

10. SuperReceptionist is your personal receptionist hosted virtually.
It offers a host of features to manage business calls effectively.
You can go mobile with our new SuperReceptionist app.
SuperReceptionist: Hosted PBX For Business
Real-time data
monitoring &
analytics
Agent
interface for
better call
management
Smart email &
SMS
campaign
management
Integrates voice
with your
favourite
business tool
Secure to
protect your
business
interests
Cloud based
system, easy to
use & configure
Outbound &
inbound calls
with IVR
Track call logs
and recordings
for quality audits
IVR to manage
call forwardings
Manage customer
database with
integration
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11. ▪ Asia’s largest cloud telephony
company
▪ Incepted in 2009
▪ Funded by Sequoia Capital and
Mayfield
▪ Serving 12000 companies in India
and abroad
▪ Presence in 65 countries
▪ Flagship products,
SuperReceptionist and SmartIVR,
can process over a million calls an
hour
▪ Offices in Singapore, Gurgaon,
Mumbai and Bangalore
▪ ISO certified company in terms of
Information Security
About Knowlarity
www.knowlarity.com & @Leadsqared

12. Send us your questions on Twitter using hashtag
#LSQWebinar
Questions?