1. KRISTINA M. NELSON
7073 S. Stratton Lane
Gurnee, IL 60031
Phone: 847-560-0190
E-mail: krisn249@gmail.com
PROFESSIONAL EXPERIENCE
HOSPIRA, a Pfizer Company Lake Forest, IL 2011 - Present
Systems Support Specialist 2014 - Present
 Create and maintain an ecommerce campaign Access database and a tracking dashboard for the
Manager of Supply Channel Services.
 Streamline and update the existing Customer Care Executive Summary adding charts and an
extensive reference guide to provide the Director of Call Center Operations an “at a glance” view of
call center metrics and analytics.
 Update and maintain the monthly Access compensation tracking system for Supply Channel’s plant
delivery program.
 Create and execute daily, weekly, monthly and ad hoc BW queries in support of Supply Channel
Services, Commercial Sales, Marketing and external customers.
 Convert Supply Channel Services BW 3.x queries to 7x.
 Consolidate data from multiple sources (BW, Qlikview, Cypress, SAP) as needed for special projects.
 Work closely with the BW Support team to develop/enhance BW automated reports, variables and
infoproviders.
Business Process Analyst 2011-2014
 Provided global data/report development in support of Global Order To Cash business processes and
initiatives.
 Updated end of month process resulting in a finalized report being published 3 days ahead of
schedule each month.
 Re-implemented order to invoice reporting thereby providing long-awaited key metrics for the 5 global
regions.
 Built SAP BW reports using BEX queries/analyzer to support all facets of the Order to Cash process.
 Designed and implemented a new Plan/LBE forecast model reducing the manual efforts of the GOTC
director and in doing so, producing a more accurate model each year-end/quarter.
 Production of a monthly dashboard for global Finance directors highlighting Accounts Receivable
aging and DSO KPIs.
CARDINAL INFORMATION GROUP (CARDINAL HEALTH), McGaw Park, IL 2009 – 2010
Business Analyst
 Developed Business Objects XI 3.1 reports for OptiFreight Reporting to be used in SalesForce.com
 Partnered with business team to determine OptiFreight reporting requirements.
 Performed detailed analysis of existing Business Objects Corporate Documents in preparation of a
system upgrade.
 Converted existing Business Objects 5.14 reports to Business Objects XI 3.1 webi and deski.
 Worked closely with various business units to determine needs for new BO XI reports and created
resulting reports.
 Developed and conducted System, Regression, Smoke, Unit and User Acceptance test cases/scripts
for a project implementing new row level security in the MPS data warehouse.
 Built Business Objects reports to facilitate new row level security testing.
STARPOINT SOLUTIONS (ALLSTATE), Northbrook, IL 2008 – 2009
Report Developer/Data Analyst
 Developed Fulfillment reporting package that includes initial analysis and highlighted management
communication points.
 Conducted team training for updated Fulfillment reporting process.
 Developed and documented detailed design for Proof of Concept for Phase III Fulfillment Reports.
 Primary contact with SAP and BW team to complete the necessary data extracts.
 Acted as test lead across Marketing Ops, Integrated Marketing Communications and IT resources.
 Developed comprehensive Marketing Ops team user’s guide.

2. KRISTINA M. NELSON Page Two
CARDINAL HEALTH, McGaw Park, IL 1996 – 2008
Senior Application Development Analyst 2005 - 2008
 Worked with off-shore team to provide knowledge transfer.
 Created Business Intelligence reports for a company-wide Sales Force Automation initiative using SAP
NetWeaver 2004s suite of tools (Query Designer, Report Designer, Web Application Designer), BEX
Analyzer, and Business Objects Crystal Reports.
 Point person for development team responsible for gathering business requirements and translating those
into the correct data fields for reporting purposes.
 Participated in User Acceptance Testing and all aspects of the project life cycle.
 Provided test cases in order for the Quality Assurance team to conduct smoke testing.
Senior BusinessSystems Analyst 1996 - 2005
 Provided training for Business Objects users in query creation, report formatting and design.
 Supported users in creation of ad-hoc Business Objects queries and resolved issues regarding data
integrity and report performance.
 Worked with Sales Training team to develop a dedicated team webpage.
 Created complex Business Objects reports based on user requirements.
 Analyzed large quantities of data using tools such as pivot tables in Excel and importing data/joining tables
in Access when data was received from sources other than the data warehouse.
 Partnered with manufacturing business unit to develop an analysis tool within Business Objects to calculate
service level/fill rate percentages.
 Involved in a project to create online dashboards measuring KPIs for Ambulatory Care customer service.
 Developed highly detailed Business Objects reports for use in WebIntelligence.
 Created online training demos for the Decision Support intranet.
 Sole contact for SAS user support as well as writing SAS programs including SQL statements.
BAXTER HEALTHCARE, Waukegan, IL 1994 - 1996
Federal Resource and Service Specialist
 Set up a process involving Excel spreadsheets, forms and macros for responding to and following up on
pricing requests.
 Created reports using EUC (AS/400) and Business Objects v3.1 to analyze sales data.
 Established an Overseas Procedure and Information Manual.
 Researched and resolved product and pricing questions/issues to ensure sales rep and customer
satisfaction.
ZENITH DATA SYSTEMS, Buffalo Grove, IL 1992 - 1994
Customer Assistance Center Trainer
 Trained newly hired personnel in job duties, software applications and system features.
 Processed policy adjustments for out of warranty units.
 Reconciled customer complaints.
UNITED STATES AIR FORCE 1983 - 1990
Computer Maintenance Repairperson
 Installed, maintained, modified and troubleshot IBM 3033 mainframe and related peripherals.
EDUCATION
SAP Business Information Warehouse – Reporting & Analysis Course (BW305)
SAP BI – Enterprise Reporting, Query & Analysis Delta 3.x Course (DBW70R)
Crystal Reports XI R1/R2 Report Design II Business Reporting Solutions Course (RD210R2)
Crystal Reports XI R1/R2 and Business Objects Web Intelligence XI R1/R2: Report Creation Tools for
SAP Course (RD490R2)
SKILLS
BEX Analyzer (SAP BW 3.x & Netweaver 7x) - Oracle EPM Workspace - Microsoft Office 2010 Suite –
QlikView - Business Objects XI 3.1 - Business Objects v5.x / XI 3.1 - Crystal Reports XIR2 – Oracle SQL