E Mail Etiquette 4[1]

E-mail Etiquette Customer Care and Professionalism while answering E-mails

Why is email etiquette important? ,[object Object],[object Object]

The elements of email etiquette ,[object Object],[object Object],[object Object],[object Object]

General Format: The Basics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

General Format: Lists and Bullets ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

General Format: Tone ,[object Object],[object Object],[object Object]

General idea: Attitude ,[object Object],[object Object],[object Object]

General Tips for Electronic Mailing Lists ,[object Object],[object Object],[object Object],[object Object]

When your message is long ,[object Object],[object Object],[object Object]

Delivering Information ,[object Object],[object Object]

Delivering Bad News ,[object Object],[object Object],[object Object],[object Object]

Delivering Bad News ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Answering a complaint ,[object Object],[object Object],[object Object],[object Object]

Answering a complaint ,[object Object],[object Object],[object Object]

Do not take your reader by surprise or press them to the wall ,[object Object],[object Object],[object Object]

Think twice ,[object Object],[object Object],[object Object]

Responding to a negative ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Handling Non-US Customers Agent: The serial number seems to be non-US. Negative reaction: Oh boy !!!! ????????????? Not another non US Customer ?? < Give ready-made kana solution> Positive reaction: then there are 2 ways here: Case 1: got the solution: IF YOU CAN PROCURE DETAILS, DO IT AND GO THE EXTRA MILE TO SUPPORT YOUR CUSTOMER Case 2: No solution: address the issue first, explain the limitation in a very effective manner so that he understands your justification, then followed by <kana solution>.

Why do we acknowledge ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

When should you acknowledge? ,[object Object],[object Object],[object Object],[object Object]

Customer Care Orientation Tips for an effective response

Tips for an effective response ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Tips for an effective response ,[object Object],[object Object],[object Object],[object Object],[object Object]

Tips for an effective response ,[object Object],[object Object],[object Object],[object Object]

Importance of Customization ,[object Object],[object Object],[object Object]

Importance of customization ,[object Object],[object Object],[object Object],[object Object]

Importance of saying”No” positively ,[object Object],[object Object]

Importance of saying “No” positively ,[object Object],[object Object]

Let us check ourselves ,[object Object]

Let us check ourselves ,[object Object],[object Object],[object Object]

Meeting Customer’s Expectations ,[object Object],[object Object]

Meeting customer’s expectations ,[object Object]

Meeting Customer’s expectations ,[object Object],[object Object]

Meeting Customer’s Expectations ,[object Object],[object Object],[object Object]

Meeting Customer’s expectations ,[object Object],[object Object],[object Object]

Comprehension ,[object Object],[object Object],[object Object]

Comprehension ,[object Object],[object Object]

Comprehension ,[object Object]

Summary ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Thanks a Lot!!! Don’t forget: Use” Issue” instead of problem Use” web site” or “URL” instead of link

E Mail Etiquette 4[1]

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E Mail Etiquette 4[1]