1. KRISTIN HUESTIS
55 Wolfson Crescent, Richmond Hill, ON L4E 4P1 905-773-2398
kikigrrl@gmail.com
PERSONAL SKILLS
 Conscientious, committed, energetic, analytical, creative and flexible
 Excellent communicator: verbal and written
 Ability to multi-task, work independently and in team environment
 Experienced in organization, time management and problem solving
 Looking for new challenges and learning opportunities
WORK EXPERIENCE
SENIOR BUSINESS ANALYST Bell Media Information Technology Application Support
 Gather and document detailed application requirements from Sales and Revenue
Management business teams.
 Assess functionality of complex Integrated Broadcast Management Software (Sintec IBMS)
and complete gap analysis.
 Organize and conduct application Business User Acceptance Testing sessions of end to end
application functionality mapping back to business requirements.
 Determine where application development is necessary or where process change is the best
solution.
 Write detailed application change request documentation and work closely with Sintec
Business analysts to ensure the change delivered meets business needs.
 Assist with cross team application change management.
 Work with Sintec and Marketron vendors to automate interface data transfer between two
applications.
BUSINESS ANALYST Bell Media Information Technology Application Support
 Completed detailed Sales and Finance business process mappings in Microsoft Visio.
 Gathered and documented requirements to enhance application features and improve future
business processes.
SECURITY SYSTEMS ADMINISTRATOR
 IT Systems Administrator for Bell Media Integrated Broadcast Management Application
o Organized, applied and documented security and configuration of end to end
business application.
SENIOR REVENUE ANALYST
 Updated Program Changes within Rep-Pak.
 Completed weekly revenue projections for CTV Ontario stations.
 Analyzed and processed seasonal Diary Sweep data within Rep-Pak.
 Completed seasonal estimate and actual Ratings Books within Rep-Pak.

2. DIRECTOR OF CUSTOMER SUPPORT Marketron International/Rep-Pak
 Organized the installation of data for new Rep-Pak clients.
 Supervised, managed and coordinated Support staff responsibilities.
 Organized client distribution for seasonal Releases of the Rep-Pak application.
 Created testing scenarios for quality assurance of Rep-Pak Releases.
 Reviewed and prioritized issues posted weekly within the Support Log and maintained a
development list.
 Assisted in the organization, testing, and completion of Rep-Pak database migration
projects.
 Assisted with the planning of development strategies for future Rep-Pak products.
CUSTOMER SUPPORT REPRESENTATIVE Marketron International/Rep-Pak
 Trained all aspects of the Rep-Pak application nationwide.
 Resolved Rep-Pak issues, communicating with clients via phone and email.
 Created manuals and Help files for the Rep-Pak application.
MEDIA PLANNER
 Booked Print campaigns for Rogers Cantel.
 Planned and executed Print, Outdoor, Television, and Radio campaigns for Rogers Video,
and Canada Trust.
BROADCAST BUYING GROUP – TELEVISION SUPPORT
 Resolved television invoice discrepancies within Adtraq.
 Updated Makegoods and Program Changes within Adtraq.

3. EMPLOYMENT HISTORY
May 2015-present Senior Business Analyst Bell Media
Information Technology Toronto ON
2009-May 2015 System Administrator/Business Analyst Bell Media
Information Technology Toronto ON
2008-09 Senior Analyst /Revenue Management CTVglobemedia
Toronto ON
2003-08 Director of Customer Support Marketron International/Rep-Pak
Toronto ON
1999-03 Customer Support Representative Marketron International/Rep-Pak
Toronto ON
Dec 98-June 99 Analyst/Revenue Management CTV
Sportsnet Toronto ON
1997-1998 Media Planner Media Buying Services
Rogers Cantel/Video, Canada Trust TorontoON
1996-97 Television Support Media Buying Services
Broadcast Buying Group TorontoON
EDUCATION
Bachelor of Arts Honours (English) 1992 York University Toronto
French Language 2002 Alliance Francais Toronto
COMPUTER/SYSTEM SKILLS
 Microsoft Office: Outlook, Excel, Word, PowerPoint,Visio
 IBMS
 Citrix
 Rep-Pak
 Borealis
 Ingres/Open Road
 Columbine, VCI,and Adtraq
COMMUNITY INVOLVEMENT
Membership Director North York Tennis Club 2002
Director Epilepsy York Region 2014-Present
References available upon request