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What Social Media Can Tell Us About The Patient Journey
1.
JEFF GREENE HealthEd
2.
What Social Media
Can Tell Us About The Patient Journey Jeff Greene, Director of Strategic Services, Social Media @healtheddigital @Jeff_Greene
3.
A brief story
… ©2010 HealthEd Group, Inc.
4.
Measuring pharma ‘buzz’
can be misleading ©2010 HealthEd Group, Inc.
5.
6.
7.
What we did
©2010 HealthEd Group, Inc.
8.
9.
From Search Terms
to Journey ©2010 HealthEd Group, Inc. SM2 Results (1,334) Search Terms Random Selection (134) Analysis Frequency = Emerging Themes Context = Emotional Weight, Barriers/Motivators Framework for Education and Action Behavior change model Patient Journey (illuminating the gaps and opportunities)
10.
©2010 HealthEd Group,
Inc. Patient Journey (illuminating the gaps and opportunities)
11.
The Patient Journey
is real ... and powerful ©2010 HealthEd Group, Inc. Barriers Milestones Support Achievements
12.
The Patient Journey
for RA
13.
Making the choice
to start treatment is just the first step ©2010 HealthEd Group, Inc. “ I am trying so hard to keep my faith” “ Taking my medication, even if I think there might be side effects, will help me get my life back on track” “ What will my life be like?” “ I’m scared to start injections” “ I know if I can get this under control, that I can live my life again.” “ What if this medicine doesn’t work?” “ I have hope”
14.
15.
When managed, it
can lead to a “new kind of normal” ©2010 HealthEd Group, Inc. “ Adapt and conquer” “ Support from my friends and family” “ Early treatment is so crucial” “ Supermom” “ I want to do everything I can to help myself” “ Another corner turned in the battle” “ Success”
16.
17.
Gaining control is
a key motivator ©2010 HealthEd Group, Inc. “ I also bring a notebook with me to my appts. with notes and observances I make in between appts. so I can keep my MD up to date.” “ I know if I can get this under control, that I can live my life again.” “ I made my first appointment this week, I have a hundred questions for my rheumy”
18.
19.
Time for your
questions
20.
Thank you
21.