Kyeros synergizing solutions is an IT and ITES outsourcing firm that caters to various sectors of diverse industries like IT, Biometrics, Telecommunications, Finance (Accounting, book keeping, Payroll and Taxation) services, Healthcare, insurance, retail, travel etc. Kyeros is the result of a long toil and cognition that aims at demystifying the invisible issues that the clients face with other players in the industry. The creation of agile customer and technical support services to fulfill the information and support needs of the industry is our forte.

1. Kyeros Synergizing Solutions Pvt. Ltd-bend the possibilities
Kyeros USA Inc- Rely, Engage, Deliver
USA: Kyeros USA Inc, 1811, Santa Fe Drive, #112, Naperville, Illinois- 60563, Tel: +1 202 658 7954
INDIA: Kyeros Synergizing Solutions Pvt Ltd, # 125, 9th Main, Ideal Homes Township, Rajarajeshwari
Nagar, Bangalore- 560098, Tel: +91 924 100 8479
www.kyeros.com info@kyeros.com

2. Logo Representation:
 Design Philosophy: Abstract yet captivating, the visual element shows swirls & blends
of color, representing the ‘bend’ & portraying the idea of multiplicity that captures in
the true & vibrant essence the byline …’bend the possibilities.’ The fonts are the classic
‘ARRUS’ that feel genuine to the name & its source – Persia. The logo is quintessential to
the concept of going beyond umpteen possibilities. A stylish yet international logo.
 Colors: Flaming Red & Orange tints to capture the imagination, to capture possibilities.
 KYEROS - “Vision To Lead”
Executive Summary:
Over the past decade, the Information Technology (IT) industry has become one of the fastest
growing industries in India, propelled by exports (the industry accounted for more than a
quarter of India’s services exports). The key segments that have contributed significantly (96
percent of total) to the industry’s exports include – Software and services (IT services) and IT
enabled services (ITES) i.e. business services. Over a period of time, India has established itself
as a preferred global sourcing base in these segments and they are expected to continue to fuel
growth in the future.
The Indian IT and ITES industry remains on a growth path, emerging as one of the key
investment markets in the country. The key enabler for this has been lower bandwidth cost
leading to low Telecom costs for leased lines and availability of educated English speaking
workforce in India.
Kyeros synergizing solutions is an IT and ITES outsourcing firm that caters to various
sectors of diverse industries like IT, Biometrics, Telecommunications, Finance (Accounting, book
keeping, Payroll and Taxation) services, Healthcare, insurance, retail, travel etc. Kyeros is the
result of a long toil and cognition that aims at demystifying the invisible issues that the clients
face with other players in the industry. The creation of agile customer and technical support
services to fulfill the information and support needs of the industry is our forte.

3.  To bring about rapid development in your business, Kyeros is at your outsourcive
disposal. With advanced technology backing it and a plethora of able bodied manpower,
Kyeros is positioned to support you at all your back and front office endeavors. Minimize
risk through our Security Calibration System (SCS™) in a paperless environment. You
need to look no further for your key business strategy underpin.
 Business risk mitigation and factor cost advantage are factors promoting the growth of
the company
 Technology drives us. The best of technology in sync with trained workforce gives us the
edge we need. With the best of technology and process management being utilized at
our sweet spot, the need for more is nonexistent. Benefiting our clients through very
certain quality in delivery, we offer more. Patronage delight.
People:
The expertise of a versatile, dynamic, young and a dedicated workforce is what you get
with Kyeros. The company has working personnel, unceasingly trained with rapid training
modules. Each “Kyeron” has a refined sense of responsibility and perpetual commitment
towards his/her work.
The founders are from diverse fields like electronics and communication, computer
science and mining industry. They bring along with them a decade of knowledge and
experience that trickles down to every corner and function of the company
The core strength is the incredible breadth and depth, of experience possessed by our
employees. What it takes to solve the most complex, high-impact challenges faced by our
clients & allows us to deliver expert analysis and strategic results.

4. Mission: “To offer our patrons, Speed and Agility, for greater efficiency in their core
competencies. “
Vision: “To consolidate a 1.5% market share in the Indian IT Industry by the year 2012”
Service Commitment:
 Rely- Engage- Deliver
 We're more part of your firm, than ours.
 Specific, measurable, achievable, relevant and time specific services are what we offer.
 Execution of Job on hand is maintained with high standards, quality and confidentiality.
Objectives:
Kyeros Synergizing Solutions pvt ltd’s objectives are to make an equal and fair profit in the IT and
ITES industry. (DESIGN, DEVELOPMENT AND SERVICES).

5. Key to Success:
The company feels that it controls its own success through some basic internal factors. These
are:
1. Excellence in fulfilling the promise. Clients do not buy features, they buy benefits. To
realize a benefit, a claim must be made and proof presented. This company has had
success on claim after claim.
2. Create multiple opportunities from a single line of expertise. KYEROS is able to
leverage from a single pool of expertise into multiple revenue generation opportunities.
Business development, market development, market intelligence, industrial sectors
analysis, and channel development on a global scale, as well as sales assistance for
global companies in the Indian market.
3. Developing visibility to generate new business leads. Strategic relationships must also
be made with companies, institutions, as well as with individual customers.
4. High-quality service and customer satisfaction. Everything the company sells is
guaranteed, therefore, the services have to do what the customers want, and does
it well. Long-term customer satisfaction is critical to the survival of the company.
5. Key management team. The right management team is integral, and must have a strong
foundation in marketing, management, finance, and services development. The
company is confident in its team.
6. Selling and Marketing Power. The services the company provides are made attractive in
order to maintain a certain percentage of B2B and B2C clients.

6. Company History:
KYEROS SYNERGIZING SOLUTION PVT LTD was founded in the year 2008 with an investment of
$500,000 and is located in a prime business location in Bangalore, the silicon valley of India and
also a set up located in Chicago, USA under the name KYEROS USA INC. The Office space is
around 4000 sq ft in area and has the latest technology with state to art infrastructure.
KYEROS began its journey in the year 2008 to crave for itself a niche in the Information
Technology Industry.
 Name Of the company : KYEROS SYNERGIZING SOLUTIONS PVT LTD
KYEROS USA INC
 Year of establishment : APRIL 2008
 Company’s Address : # 125, 9th Main, Ideal Homes Township,
Rajarajeshwari nagar, Bangalore- 560098
 Phone : +91 924-100-8479
 Email : info@kyeros.com
 Board of Directors : Mr. Srinivas. M, (Chairman)
Mr. Shashidhar. M, (Director- Operations)
Mrs. Shirisha. M, (Managing Director)
Mr. Sharath Chandra. M, (Director- Finance)
 Nature of Ownership : Private Limited Company/ Incorporation
 Nature of business : Technology based company focused in the field of
Software development, maintenance and support
with BPO services in the areas of high quality IT
products, Biometrics solutions and services
 No of Employees : 50-100

7. Services:
Areas of Services in the IT & ITES sectors of various industries:
 Software Design & Development.
 Biometrics Implementation.
 Call Center Services.
 Data entry services

8. Software Design & Development:-
Software development includes extensive research, new product development, its
modification, maintenance and other activities would then result in developing new software
products. Several types of businesses came into existence in the Software industry based on
diversified areas for different industries.
The software development is handled from the beginning with the initial planning and
execution. The finished product is delivered to the customer with total maintenance and
service being provided. The entire project is documented along with the progress right from the
start to the end so as to maintain a clean work flow.
We are one of the leading providers of technical solutions, systems integration, and services,
and have been engaged in full life-cycle software product development services catering to
various industries.
Once a Client outsources the project to us, we assure the clients with the enormous advantage
of utilizing our resources to the maximum extent. The Client would be provided with significant
cost saving factors on their Infrastructure, resources and the state of the art facilities. The
quality would be maintained as the development team would work with high potential and
cutting edge technology. The time-zone difference between the countries would allow us to
render quickened services.
We invest and hire the best programming professionals to retain them for longer periods. We
offer Website design and Development, Web Application’s, Desktop Application's, ERP
packages, CRM Packages for small, medium and large enterprise projects, e-commerce
solutions, Database Management systems, Institution Management systems and much more.
We are a one-stop shop offering a variety of professional and integrated services. We are
committed to providing the best customer service and 24/7 supports. We provide innovative
software solutions that empower site owners to create user-friendly web sites.

9. We have a team of engineers who have a track-record of working on all major technologies
like Java, .NET, ASP, JSP, HTML, XML, DHTML, CSS, Flash, Client-Server platforms, Linux and
Windows environments, back end database, open source tools, and much more. Because of the
various advantages in outsourcing we help global, as well as our Domestic clients in developing
feature-rich websites cost-effectively and within tight deadlines.
We are proficient in these areas of IT outsourcing technologies:
 Java / J2EE technology, Application Servers (Web Logic, JBoss, Web sphere, etc.)
 Microsoft .NET technology (IIS, .NET, ASP.NET, C#, VB, etc. )
 Open architecture technologies: XML
 Embedded / mobile solutions (J2ME, WinCE, eVB, eVC++, Pocket PC, WAP / WML, etc.)
 Graphics / Web Design
 Databases from different vendors (Oracle, SQL Server, MySQL, etc.)

10. How we work:
Being one of the leading service providers of IT and ITES, Kyeros promises to offer customized
software development according to the clients requirements in various fields of programming
expertise and at very economically competitive prices.

13. Skills and Knowledge:
We provide solutions for e-learning and custom web application development services. Here is
a detailed description of some of the tools and technologies that we use in the development of
projects are listed below,
Application Development Tools:
 Visual Studio .NET
 C#
 VB
 PHP
 J2EE
 ASP
 Macromedia Dreamweaver MX 2004
Platforms:
 ASP.NET
 Java
RDBMS:
 MS SQL
 Oracle
 PostGreSQL
 MySQL 2000
Visual Tools:
 Macromedia Fireworks MX 2004
 Macromedia Flash MX 2004
 Adobe Photoshop 8.0 and Adobe Illustrator.

14. Biometrics Implementation:
In today’s world biometric technology has advanced to the state where identification and
authentication of people is available via a number of different routes. We have put together
this overview of the technologies available and an insight into the state of development of the
technology.
Proven superior to the other means of positive identification that relies upon cards, PINs,
passwords, or personal information. Biometric Technology analyses and measures certain
biological characteristics of an individual to create a unique identifier which can be
electronically stored and retrieved for positive identification.
 Fingerprint Recognition
 Signature Recognition
 Iris Recognition
The fingerprint reader recognition authenticates a user's identity by matching a current scan
against and enrolled-user database. This fingerprint reader technology is now affordable, easy
to use and compact enough to be just another of your PCs peripherals. Fingerprint recognition
is in effect one of the oldest biometric technologies and its application in criminal identification,
using the human eye, has been in use for well over 100 years. Nowadays computer software
and hardware can perform the identification significantly more accurately and rapidly.
Fingerprint technology is one of the most developed of all biometric technologies and its price
is low enough to see it beginning to make inroads into the mass market.

15. Employee/ Student monitoring and recognition System
There are many employee recognition systems available but Biometrics provides a cheaper
alternative when compared with those who lose smart cards or forget passwords.
The main concern for clients of biometrics devices is the accuracy of measurability, and cost
effectiveness. Again, as technology improves and costs decrease, identification and verification
systems will be implementable by industries who find it in their best interest (cost vs. necessity)
to safeguard their data and assets. It is clear that biometrics will be a huge part of our future.
Kyeros is dedicated to giving you the most up-dated information in the Biometrics industry.
Whether you are a system integrator or business looking for biometrics solutions, or a
consumer looking to protect yourself and your family, you will find what you're looking for right
here with one of our products.
We have custom made biometric web based software application that can be implemented in
institutions for the monitoring of employee as well as the students. This is again integrated with
IP cameras which give you easy access via the Internet to monitor from any remote place.
The goal of the proposed solution is to provide a platform independent and open source
oriented web application to successfully and efficiently manage the various requirements. The
solution needs to be scalable and score high on the performance parameters.
We have worked on numerous software development projects for various clients all over. We
have also developed student management systems for a few colleges in the field of Biometrics
with a vast experience and have been handling all the clients related to biometric systems.

16. Call Center Services:-
Call center/ contact center solutions from Kyeros will transform your business process and save
up to 50% on the implementation costs. We have a network and internet connection which is
comprehensive and reliable. The infrastructure has an inbound voice solution along with the
outbound which is based on Dhristi-Soft dialer equivalent to Aspect, Avaya or Cisco solutions.
We have deployed this suite for capture and quality monitoring.
Areas of Services that KYEROS offers in ITES industry:
1. Inbound call center support
2. Outbound call center support
3. Chat & E-Mail Support
4. Technical Support
Inbound call center services:
In today’s challenging and economic environment, businesses have to look at ways to reduce costs
without compromising on quality. One way to do this is by outsourcing non-core functions like inbound
call center services to skilled vendors like Kyeros which has experience of working with enormous
amount of customers. We have a dedicated team which offers a wide range of inbound contact center
services. We can help you maximize customer satisfaction by providing 24x7 phone answering services.
We can also provide both up-selling and cross selling services to help you increase your sales. Some of
our other services include order taking services, claims processing services, and product information
request services.
Some of the services we handle are mentioned below,
 Insurance claims processing services
 Billing queries services
 Sales closure services
 Subscription services

17.  Order entry services
 Inbound sales
 Answering services
 Scheduling sales demos services
 Event scheduling service
Benefits of outsourcing inbound customer services
Partnering with Kyeros will help you:
 Maximize customer satisfaction by quickly resolving any customer queries
 Access a team of dedicated resources that you may not have in-house
 Leverage our state-of-the-art infrastructure and technology
 Provide quality services – we follow a stringent quality assurance (QA) process to ensure
quality
Our inbound call center services can help you save costs. You can focus on strengthening core
competencies while we ensure that there is increased commitment in our inbound call center
services. With us as your inbound contact center partner, you can gain a competitive edge
among your competitors.

18. Outbound call center services:
In today’s world, Cost becomes the most important concern and quality is something that you
would not want to compromise on. This is when the relevance of call center outsourcing is at its
peak. Outsource your outbound call center services to our center and see your profits grow.
We serve our customers with top-notch outbound call center services and our proficiency has
earned our global clientele. We follow a proven result oriented process with guaranteed value
for money and it’s not just about money, our outbound BPO services have functioned as
extensions of our customer companies and produced amazing results.
The outbound services that we provide our clients are mentioned below,
 Telemarketing services
 Lead generation services
 Appointment setting services
 Database selling services
 Direct mail follow up services
 Product sales(telecom, retail, It etc)
 Customer support
 Order fulfillment
 Sales lead generation
 3rd party verification
Your benefits in outsourcing outbound BPO services
 You can save up to 60% on operating costs, making a huge difference to your budget
 You get a dedicated team of outbound call center agents who work on a 24x7x365 basis
 All calls are monitored and recorded for your references
 The quality of the calls are ensured by our managers and you can review the same on a
real-time basis

19.  Rigorous trainings are organized to make sure that our outbound employees are well
versed in meeting your goals
 High quality infrastructure at Kyeros makes sure that the probability of system
breakdowns are nearly zero
A typical outbound center agent (Kyeron) from Kyeros will be:
 Proficient in communication, selling and marketing
 Well trained and experienced in outbound contact center services
 A qualified graduate who is computer literate
 Bound by a Non Disclosure Agreement to ensure security of information

20. Chat and Email support services:
Online chat support is yet another way of providing better, faster and efficient customer
support services to your customers. Web based chat support is live and your customers can get
immediate answers to their queries and immediate solutions to their problems. Such efficient
customer care can improve your business and increase your profits. Outsourcing live chat
support services to Kyeros can help you benefit from expert, efficient and cost-effective online
chat support services. By outsourcing chat support services to Kyeros, you can concentrate on
your core business and reap the benefits of providing your customers with competent customer
care services. Outsource web based customer care services to Kyeros and benefit from these
advantages.
Organizations who wish to provide live help for their customers can outsource live chat support
services to Kyeros. At Kyeros, our efficient customer care executives can answer the queries of
your customers or just provide information to the visitors on your website. Online chat support
services are carried out as follows. When a visitor logs on to your website wants some
information or has a query to ask, he/she simply clicks on the live chat link present on your
website. This will initiate the live chat session. The customer care executive back at Kyeros will
then assist this visitor and answer his/her queries. The customer care executives at Kyeros will
also be able to cross-sell and up-sell your products when they answer your customer's queries.
Outsource chat support services to India and benefit from the unique advantages that chat
support offers.
Live chat support services can be employed for helpdesk desk services, for improving customer
relationship services on your website and for business related queries. It can also be used as an
effective method to cross-sell and up-sell your products and services.

21. Technical Support services:
This involves transitioning the voice or non-voice technical support function from a vendor or
an OEM to a third party or an external service provider. The goal of IT Help Desks and tech
support centers is to provide product information, product use information, and technical
assistance on web sites that are accessible 24 hours a day, 7 days a week. This role is expanding
as firms seek to outsource a greater breadth of solutions to a fewer number of service
providers. The help desk has now become a hub of the enterprise, delivering greater value to
the business as a whole.
Data entry Services:
Data Entry is vital in transforming the data into information a business needs. It doesn’t matter
if you are a big company managing and distributing large quantities of information, or a small
company handling a lot of data from formats such as papers, CDs, and Pdf’s or any other
formats. Do you spend a large amount of time, effort and money in conducting data entry
activities in-house? What if you could find a partner like us (KYEROS) who could take up your
data entry work, saving you the time and money that you can invest in growing your business
Outsourcing data entry services to a Kyeros might just be the option you are looking for.
Following is the list of Data Entry services that we provide:
 Data entry from product catalogs to web based systems
 Data entry from hard/soft copy to any database format
 Insurance claims entry
 Online order entry and follow up
 Data entry from e-book and e-magazine publications on the Internet
 Data entry from hospital records, patient notes and accident reports
 Online order entry and follow up
 Data extraction
 Pre-processing of data from the data warehouse

22.  Web data mining service
 Data mining research
 Excel sheet presentation of data collected from online sources
 Data mining books
 Data interpretation
 Updating collected data
Kyeros would be your ideal outsourcing partner.
 We have worked with customers all across the globe ranging from startups to mid-size
companies.
 Almost 2 years of experience providing outsourcing services in different areas.
 We have qualified and focused teams for each of our service area and this helps us
understand and convert that into quality and time-focused output.
 Can handle small amounts of data entry as well as large scale data entry and
processing.
 We have double monitors for our operational teams to work ensuring less errors and
lesser time to do the job
 Stringent quality control measures in place to double check for quality and errors
Service Description
KYEROS offers expertise in the services it provides. With much experience in this field, the
company is able to sell and package its services in various ways that allow clients to choose
their preferred benefit(s).
Competitive Comparison
Within its niche, KYEROS provides its clients with solutions as well as value creations. Its
services have been sought out by companies ranging from Telecommunications,
Finance(Accounting, book keeping, Payroll and Taxation)services, professional services,

23. Healthcare, insurance, retail, lead generation, Inbound Customer and technical support, travel
etc
Services to clients:
Lower cost of sales
Access to niche markets
Better cost of identification
More frequent updates
Access to more products and services
Better pricing
Fulfillment
The key fulfillment and delivery will be provided by the principals of the business. The core
value is professional expertise provided by a combination of experience, smart and hard work,
discipline, improvements, and education (in that order).
Technology:
KYEROS maintains the latest Windows capabilities including:
1. Internet facilities for working with clients directly through email delivery of drafts and
information.
2. Facilities for preparation and delivery of multimedia presentations on any computer, in
formats including on-disk, live, or video.
3. Desktop publishing facilities for delivery of regular retainer reports, project output
reports, marketing materials, and market research reports.

24. Infrastructure:
1. Dedicated leased line having a bandwidth of 2 Mbps
2. Redundant unit having a 20 KVA UPS support on line and also a backup generator of 40
KVA capacity
3. Redundancies if any have been inbuilt in the infrastructure, power and network
connectivity to ensure 24/7 service delivery
4. The company uses state of art technology to ensure high level of data and information
security of the clients.
Technical configuration of the s/w and h/w in the company:
1. Predictive dialer from Dhristi Soft- Equivalent to Aspect and Avaya
2. Juniper Firewall with web filtering
3. Gigabyte network switches by Cisco
4. IP Phones with Head sets
5. Tape drive Backup of data
6. Dell Computer Systems with high end configuration
7. Genuine software installed in every system.
8. 40 kva Genset to have a continuous backup along with a 20 kva UPS system
Market Analysis
KYEROS has a unique offering of services that appeal to a large customer base. The company
will concentrate on large corporations and also the Small and Medium sized enterprises even
though the large corporations provide the maximum profit potential. The following sections
outline key information regarding the target markets.

25. Market Segmentation
The groups of potential customers for KYEROS are, in order of importance:
1. Small and Mid Sized Companies
2. Large Corporations(Bank, financial organizations)
3. Regional (Provincial) Government Offices
4. Academics (Educational institutions)
5. Individual Customers
Strategy and Implementation Summary
KYEROS will focus on four techno graphical market segments as follows:
1. Large corporations. The most important market segment consists of the large
manufacturers, technology providers, suppliers, banking and financing institutions,
mining, consulting, and engineering industries. These companies will be
interacting with KYEROS for development functions that are more effective when spun
off than when managed in-house.
2. Medium-sized growth companies. For high-growth fields, such as software,
and multimedia, KYEROS will offer an attractive development alternative that will allow
the company to address opportunities in new market segments.
3. Small businesses owners.
4. Individual customers. Influential people such as boards of directors, marketing
managers, general managers, sales managers, and government officials.
Competitive Edge
KYEROS has close and effective relationships with its end-users, vendors (suppliers and sub-
contractors).On several occasions. KYEROS has teamed-up with its end-user or supplier in a
consortium partnership to perform projects.

26. KYEROS combines unparalleled quality with a cost-effective package to create a tele-marketing
service with many competitive advantages. The seasoned management is qualified for multiple
services, such as: business development, market development, market intelligence, industrial
sectors analysis, and channel development. We provide this range of services to anyone from a
high-level marketing firm to a home-based business owner. Clients can always count on quick,
accurate services from the company.
Sales Strategy
KYEROS’s strategy focuses first on maintaining the identity of the high-end buyer who
appreciates quality service, but is also very demanding regarding value creations. KYEROS has
been able to find these customers using interactive relationships.
Furthermore, as a part of its "individual sales strategy," to ensure optimum client satisfaction,
KYEROS customizes its services for each specific client. This approach is called "individual sales
strategy" because customization permits clients to participate in producing exactly what they
want.
Even when a business offers a standard service, it is not making a standard sales offer. The
customer is able to choose a tailored offering mix of elements, such as optional services
benefits, delivery conditions, training, financing alternatives, technical services options, sales
assistance options, etc.
Management:
The initial management team depends on the founders themselves, with little back-up. As the
company grew from the initial stages, Kyeros established a team that includes more than 40
employees who operate under a Managing Director and three directors for different areas like
Operations, human resources and finance.

27. The management philosophy is based on responsibility and mutual respect. People who work at
KYEROS want to work at the company because it has an environment that encourages growth
and achievements with their creativity and conceptual ideas.
Financial Plan:
The financial plan of the business requires growth financed by positive cash flows from operations.
Additional outside investment or owner investment is not necessary. The new business line is not
capital-intensive, but will increase fixed costs of the business which must be covered almost
immediately by additional revenues from tele marketing sales, inbound and outbound services, data
entry services Non voice projects etc. This is feasible because it is expected that at least 2 to 5 current
clients will use the service without hesitation as they are ready to start using the company’s services.
Important Assumptions
The business will grow the number of part-time and full time employees with the business over
these next three years. In the coming years, substantial number of employees will be increased
along with the development of the company. The clientele will also increase looking at the
areas of services the company is planning to cover.
Break-even Analysis
Our monthly revenue break-even is based on the fixed costs of running the current business
along with the old lines of business. This is a significant increase from the 2009 break-even
point. The increased marketing activity, capacity, payroll, benefits, and computer expenses for
the new employees, insurance for the new line of business, drives this break-even point higher.
The business is in positive cash flow and can also expand in the coming years.

28. Copyright:
A high degree of confidentiality is maintained and every project is guarded with utmost
security. The client’s information, strictly confidential to maintain the client’s intellectual
property and copyrights.
Thank you for taking time in reviewing the information provided by us. We'd appreciate and
value every opportunity to work for you, with you.