1. Kimberly Nelson-Wright
7550 Moriane Dr, Hanover Maryland 21076
(C) 443-454-4712 (E) kym.nichole@gmail.com
Executive Profile
Visionary Operations Executive with solid experience managing all levels of multiple
projects including budgeting, administration and company oversight. Committed to cost-
effective management of resources and quality performance.
Skill Highlights
• Leadership/communication skills • Human resources
• Business operations organization • Financial management - Multi-
• strategic objective execution million dollar P&L management
• Operations Start-up
Core Accomplishments
Business Development:
• Spearheaded the start-up of multiple services.
• Established and managed partner relationships on a daily basis.
Operations Management:
• Managed multiple health care facilities.
• Handled all functions related to administration/multi-facility operations.
Fiscal Management
• Managed all financial activities for multi-facility operations.
• Accountable for all P&L.
Professional Experience
2/2012 – 6/2015 Save the Children, Washington, DC
Director of Operations
Admin Management
 Supervise & coordinate all administrative activities of DC Operations staff including
DC Finance, Admin Assistant, Receptionist, Temps & interns
 Ensure that manuals and forms specific to the DC office (Ex. Quick reference guide,
Visitor’s guide, Quick reference guide, Security Manual, Finance Manual) are
Up to date.
 Ensure training is carried out regularly for all DC staff on all office policies and
procedures, including proper use of IT and communications equipment.
Facilities
 Direct and oversee all planning for DC Operations’ space needs, including”:
liaising with building management and consultants on current and future space
needs. Providing analysis and recommendations for utilization of existing space
and/or acquisition of new space
 Oversee office layout, furniture and equipment orders and facility expansion

2.  Liaise with building management on the facilities day-to-day operations
Purchasing/Contracts
 Provide oversight of the procurement process for the DC office
 Negotiate rates with suppliers of goods, services including hotel rates, and
ensures procurement is in accordance with set policies and budgetary restrictions
Finance
 Develop and monitor the financial implications of the annual DC Operations
budget, including any one-off project budgets (Ex. Office expansion budget)
 Assure compliance with financial policies, procedures and regulations, serving
as a resource person for questions on regulations
 Provide financial oversight of DC Accounts Payable function and work with the
finance team to facilitate the DC staff needs
 Authorize wire transfers and expenditures in accordance with established policies
 Maintain external relationships with appropriate financial contacts (ex. Banks)
05/2010 - 11/2011 Planned Parenthood of Maryland Baltimore, Maryland
Vice President, Operations
Generated new business through increased productivity.
• Increase productivity in health centers and expanded services to meet the growing
needs of clients. In just the first two months of FY2011 PPM had served nearly
1,500 additional clients than the same time period in FY2010.
Strengthened company's business by leading implementation of new health services .
• Introduced rapid HIV testing at all PPM health centers, providing results in just 20
minutes. The standard blood draw HIV test can take 7-10 days to process,
increasing anxiety in clients waiting for results. In Baltimore City these efforts are
supported by partnership grant with the Baltimore City Health Department, funded
by the Department of Health and Human Services.
• Implemented offering the vaccine Gardisil to protect clients against human
papilloma virus (HPV).
Built strategic alliances with multiple teaching hospitals that resulted in continued
partnerships with residency programs.
Implemented innovative programs to increase employee loyalty and reduce turnover.

3. Introduced career ladder for entry level staff.
• Introduced new salary structure for entry level staff.
Created an operational financial plan covering 2 fiscal years and projecting 10-12%
growth.
Managed team of 69 professionals.
• Facility staff
• Health care facility staff
• IT/Operations staff
• Administrative/Training staff
• Security staff
• Risk/Quality staff
• Call Center staff
Worked directly with Development/Communications department to expand marketing
efforts statewide but specifically on the Eastern Shore and Frederick, alerting potential
clients of the expansive services available to them at their local health centers.
Served on multiple Department of Health committees to expand services to clients
throughout the state.
• Expedited Partner Therapy Program, a pilot model addressing the serious
health problems posed by Gonorrhea and Chlamydia in Baltimore City by
allowing clients to receive STI medications for their sexual partners.
• Male Services Program, worked with Baltimore City on an initiative to increase
male health care services in Maryland.
Created boardroom multimedia presentations including video and text- sync'd
documentation for enhanced understanding.
• Presented at monthly board meetings; new services, metrics and outcomes.
Obtained documents, clearances, certificates and approvals from local, state and
federal agencies.
Analyzed and approved departmental documents for appropriate distribution and
filing.
Managed operational budget of $5M to ensure financial objectives were met.
Assisted as part of the leadership team with the management of overall
organizational budget of $9M.
Managed annual external audits.
• Department of Health annual audits
• Planned Parenthood Federation of America accreditation/audit.
• State lab audits
• Federal Title X audit conducted by the Office of Population Affairs (OPA)
Coordinated and conducted yearly all staff, statewide meetings.
Lead meetings with Real Estate Agents, Architects, and Contractors for health center
renovations and moves.
Served as operating system expert, providing technical support for entire
organization.

4. Provided leadership in evaluation, planning, testing, installation and configuration of
network based applications.
12/2007 - 05/2010 Planned Parenthood of Maryland Baltimore, Maryland
Director, Surgical Services
Built financial model for start-up of new service.
Trained, coached and mentored staff to ensure smooth
adoption of new services. Offered continuous training and
mentoring to increase productivity and groom future
organization leaders.
Hired and trained 14 staff members.
• Nurses
• Surgical Assistants
• Medical Receptionists
Defined strategy and business plan for the surgical service
in 2 locations.
Reduced and controlled expenses by implementing
inventory control policies, and monitoring staff work
hours.
• Created semi-automatic ordering process for
supplies
• Created staffing model to ensure proper staff
coverage and reducing the need for over time.
Monitored site specific quality assurance activities
for non-medical operations including; non-medical
audits, non-medical drills and training of staff.
Maintained and monitors medical records system to ensure
compliance with agency policies and procedures.
Provided direct patient care consistent with level of
training, licensure and/or certification, according to
medical standards and guidelines.
Created environment that stressed patient courtesy and
responsive service delivery.
Resolved patient complaints and request for service
promptly and courteously.
Fosterd a positive attitude among staff regarding the
goals and objectives of the agency.
Conducted monthly staff meetings, and daily report
meetings with staff.
Ensured health center security was maintained during
operational hours and at closure.
Monitored health center interior and exterior and
maintained facility in clean and safe condition.
Coordinated routine maintenance, including carpet
cleaning, painting, etc.
Created a departmental financial plan covering 4 fiscal
years and projecting 2-4% growth.

5. 11/2006 - 12/2007 Righttime Medical Care Annapolis, Maryland
Care Center Manager
Managed daily operations of the care center
Facilitated health center operations by identifying and
resolving problems and propose responses to
developing trends and by problem solving with staff.
Ensured a safe work environment that supported the
smooth functioning of center operations.
Participated as a member of the Organization's Operations
Leadership Team, attended regular meetings and
participated in programs, Agency planning and policy
formulation as requested.
Developed and implemented an annual center plan and
budget. Reviewed and monitored health center budget and
monthly financial statements against operating budget for
fluctuations in revenue, variable expenses and staffing ratios
and adjusted actions in order to reach center specific
metrics.
Ensured compliance to HIPAA and Agency
confidentiality policies in dealing with clients and staff.
03/2005 - 11/2006 Anne Arundel Medical Center Annapolis, Maryland
Support Supervisor/Anesthesia Technician/Patient
Care Technician
Managed team of 6 medical support personnel.
• Staffing
• Daily work assignments
• Conducted annual reviews
Implemented new floor assignments based on evaluation of staffing
requirements.
Processed monthly reports for department performance.
• Time studies
• Inventory reports
Demonstrated ability to lead and motivate outstanding
healthcare teams.
Contributed substantially to successful department JCAHO
accreditation
Assisted patients with bathing, dressing, hygiene and
grooming.
Responsible for Hemovac Autotransfusion System
administration.

6. Assisted doctors with surgeries and non-invasive procedures.
Educat
ion
200
5 Anne Arundel County Fire & EMS Training Academy, Millersville, M
States
Emergency Services
EMT-B
1995-
1999 Tennessee State University, Nashville , Tennessee, United States
BS, Business Management/Human Resources
1994-
1995 Atholton High School, Columbia, Maryland, United States
General Studies
Diploma

7. Assisted doctors with surgeries and non-invasive procedures.
Educat
ion
200
5 Anne Arundel County Fire & EMS Training Academy, Millersville, M
States
Emergency Services
EMT-B
1995-
1999 Tennessee State University, Nashville , Tennessee, United States
BS, Business Management/Human Resources
1994-
1995 Atholton High School, Columbia, Maryland, United States
General Studies
Diploma