1. PERSONAL STRESS

2. Part 1 – Stress in General Part 2 - Stress at Work Part 3 – Stress Management

3. Stress in General

4. LEGAL OVERVIEW HEALTH AND SAFETY IN EMPLOYMENT ACT 1992 (sect 6) Every employer shall take all practicable steps to ensure the safety of employees while at work HEALTH AND SAFETY IN EMPLOYMENT ACT 1992 (sect 7) Every employer shall ensure that there are in place effective methods for identifying existing hazards, and (if possible before they arise) new hazards to employees at work.

5. WHAT IS STRESS ? Stress is your body's way of responding to any kind of demand. It can be caused by both good and bad experiences. When people feel stressed by something going on around them, their bodies react by releasing chemicals into the blood. These chemicals give people more energy and strength, which can be a good thing if their stress is caused by physical danger. But this can also be a bad thing, if their stress is in response to something emotional and there is no outlet for this extra energy and strength.

7. Lack of motivation or focus

8. Irritability or anger

9. Sadness or depression

13. SYMPTOMS OF STRESS Physical symptoms Mental symptoms Behavioural symptoms Emotional symptoms

15. Cold hands

16. Headaches

17. Racing heart

19. Crying spells

20. Forgetfulness

22. Nervousness

23. Violence

24. Impulsive

25. Conflicts

27. Depression

28. Worrying

29. Anger

32. Grievances

33. Accidents

34. Errors of judgment

35. Conflict and interpersonal problems

36. Violence

37. Customer service problems

38. No time to do it right……which equals increase of cost

39. Stress at Work

40. FACTORS INFLUENCING WORK STRESS boredom long hours workmates frustration traumatic events at work e g firemen, police demotion redundancy feel under valued extra responsibilities environment

41. Stress Management

42. CAUSES OF STRESS External Stresses Internal Stresses

43. INTERNAL STRESS Attitude Inability to accept uncertainty Pessimism- Negative self-talk Unrealistic expectations Perfectionism Lack of assertiveness

44. EXTERNAL STRESSES - ORGANISATIONAL Company take over Layoffs Major re-organisation Company relocation Employee benefit cuts Mandatory overtime Under valued Workloads vary Fast paced work React to changes Advancement difficult Insufficient resources Technology changes Workplace conditions Consistent poor performance Under payed

45. EXTERNAL STRESSES - MAJOR LIFE EVENTS Death of a loved one Divorce / separation Imprisonment Injury/illness Marriage/ engagement Loss of job Pregnancy Change in financial status Change of job / work Mortgage or loan Change in responsibilities Moving house Holidays

46. AWARENESS – what's the cause of your stress BALANCE – between good stress and bad stress CONTROL – how can you combat the negative effects of stress STRESS CONTROL

47. STRESS MANAGEMENT TECHNIQUES Change your thinking Change your behaviour Change your lifestyle

48. SUMMARY Stress is a basic part of life. The way in which we deal with stress will make our lives pleasant and comfortable or leave us stressed and incapable of performing our obligations to the best of our abilities. Just have to deal with it.