The document discusses diploma supplements at FAU University. It provides an overview of FAU, including its establishment, locations, schools, professors, staff and students. It then discusses FAU's approach to quality assurance, which includes 4 levels (university, school, study program, module) and 4 dimensions (quality policy, structural quality, process quality, result quality). Specifically regarding diploma supplements, it describes FAU's template and process for generating supplements specific to each study program. The process involves teams constructing the program, support from quality management offices, and approval from decision-making bodies. It concludes with lessons learned about clarifying roles and processes to ensure ownership while providing support.

1. Diploma
Supplements –
responsibilities,
processes,
practice at FAU
Yvonne Schalek & Karl Wilbers
Workshop University of Cyprus
12 – 15 January 2020

2. Lorem ipsum dolor der
Friedrich-Alexander-Universität
Erlangen-Nürnberg
am 4. Mai 2011

3. Introduction to FAU| www.fau.eu
Some facts on FAU
• Established 1743
• Around 40,000 Students
• three university locations in
Erlangen, Fürth and Nuremberg
• 661 Professorships
• 13,000 members of staff
• 5 Schools:
• School of Humanities,
Social Sciences and
Theology
• School of Sciences
• School of Engineering
• School of Medicine
• School of business,
Economics and Law

4. Introduction to FAU| www.fau.eu
Interrelated areas of policy action of the
Bologna Process
• Comparability and recognition of degrees
• European mobility and internationalisation
• Quality-Assurance
• Connection with the economy, enhancing
the employability of graduates
Presentation
Dr. Stavrou
this morning
Our belief and experience:
Implementation of the DS
only within an existing Quality management

5. QUALITY ASSURANCE AT THE
FAU

6. 6
FAU-Quality Assurance: 4 levels
University
School
Study programme
Module
4 levels

7. 7
FAU-Quality Assurance: Basic principles
• Efficient process
• Synergetic effects by using existing structures and
processes on university and faculty level
• Awareness for cultural changes: autonomy and
responsibility on all levels

8. 8
FAU Quality Assurance: 4 dimensions
Structural quality
Result quality
Process quality
Quality policy Whereto / why?
Who?
How?
Impact?

9. 9
FAU Quality Assurance: Dimension
“Quality policy”
Compulsory
aims on
each level
are defined
and
controlled
University:
Mission statement of FAU
School:
Mission statement of the school
Study programme
Matrix for each study programme
Module:
Module descriptions with aims

10. 10
FAU Quality Assurance: Dimension
“Structural quality”: Delegates &
roundtables
• Delegates of the university board
– Vice-President for Education
– Senate Commission for Teaching and Studying
• Round tables
– Dean´s round table
– Quality coordinators round table
– Round table with students

11. 11
FAU Quality Assurance: Dimension
“Structural quality”: Support Units
• Quality Assurance Offices (Quality Coordinators) at
each school
• Central Office for Quality Management and Evaluation

12. 12
FAU Quality Assurance: Dimension
“Procedural Quality”
• Aim: Central processes in teaching and studying are
transparent
• Examples
– establishment, development and removal of study programs
– Issuing and modification of examination regulations, recognition of
competences
– mobility recognition
– …

13. 13
FAU Quality Assurance: Dimension
“Procedural Quality”
Level
University Regulations of evaluation; student statistics;
survey
School Evaluation concept; student statistics;
surveys
Study programme Evaluation measures; responsibility within
school
Module Evaluation measures; responsibility within
school
Compulsory evaluation regulations are
defined and controlled on each level

14. 14
Accreditation
• System accreditation vs. programme accreditation:
• System accreditation successfully completed May 9th, 2016
• 2 steps: control of formal (legal) aspects and monitoring
(development) of the study program (evaluation)
• Formal aspects: Ministry of Education and Accreditation Council
• Monitoring: performance according to aims/competences,
resources, administrative structures and responsibilities,
measures derived from evaluation results
• Decision on accreditation is taken into accreditation
commission

15. QUALITY MANAGEMENT
AT THE SCHOOL OF
BUSINESS, ECONOMICS
AND SOCIETY

16. 16
School: 4 dimensions of quality
Quality of structure
Quality of results
Quality of processes
Quality policy and
quality culture
Mission Statement of the school
Scorecard
Degree programme matrix
QM-Structures and responsibilities
on the school‘s level
Process map of the school
Establishment and development of
degree programs
QM-Instruments
on the school‘s level
School

17. 17
School: Policy of quality and culture
Mission
Statement
FB WiWi
 Mission Statement process including all
the stakeholders
 Related to the mission statement of the FAU
Mission
statement
FAU
Mission
statement
teaching
FAU
 Documented in the study programme matrices
Matrices
Aims of the
study programmes
 Derived from the school‘s mission statement
 Implemented by the scorecard
Scorecard
Strategic goals
of the school
Q-culture

18. 18
Structures at the school
(School Board) (School Council)
(Dean of Studies)
(Bachelor’s Degree
Program Committee for
Teaching and Studying)
(Degree Program Coordinator)
(Module Coordinator)
(Quality Circle
Dean of Studies)
(Advisory Board)
(Degree Program
Committee)

19. 19
Process quality
• Process map
– Abstract overview on the school‘s processes
– Distinction between management, core and
support processes
19
Swimlane = bodies with responsiblities
Box = Activities

20. 20
Result quality
20
Studiengangs-
Ebene
(degree
program level)
Degree
program
matrix
 Graduate survey
 Bachelor survey
 Master survey
 Q-committees
Modulebene
(module level) Module
descripti
on
 Course evaluation
Fachbereichs-
Ebene
(school level)
Score-
card
 Business survey
 Q-Interview
 Q-committees
Instruments

21. DIPLOMA SUPPLEMENT AT THE FAU

22. Introduction to FAU| www.fau.eu
Practice of FAU
• European Principles and
Guideslines of DS
• European Template for DS See presentation
Athanasios Gagatsis
Adaption at FAU

23. 23
Composition of DS at the FAU
• FAU-Template for all study
programs
• Specific DS for each study
programs
– Level of qualification
– Standard duration & ECTS credits
awarded
– Admission requirements
– Mode of Study
– Programme learning outcomes
– …

24. 24
DS as part of the setup of a study
program
• Proposal of a study program
• Position of the study program in the study-program-
portfolio at the school
• Course schedule
• Module handbook
• Matrix for study program
• Diploma supplement
• Transcript of records

25. 25
DS proces is part of the Process “Setup
of a study program”

26. 26
Team in the
central office for
Quality management
Team of Dean of studies
(faculty office for
Quality management)
Academic Team
constructing
study program
Use FAU-DS-template to
generate DS for study
programme
Support academic Team
Verify DS (check coherence
especially with German
qualifications framework and
module handbook)
DS-Construction at FAU

27. 27
DS: processes & structures
DS-Management Activities /
Processes
( → approve DS processes & result)
Support Activities / Processes
(→ Support the generation of a
specific DS)
Main Activities / Processes
(→ Generate specific DS)
Who decides?
Who does?
Who supports?
Bodies
approving DS
DS / QM
Support units
Team
construction
DS
Procedural dimension
Structural
dimension

28. 28
DS at FAU: Lessons
Lesson Question
1 Clarify main
processes
Whose and which main activities are necessary for the
construction of the DS?
2 Clarify support
processes
Whose and which support activities are necessary for the
DS? Which support, e.g. templates, can be provided?
3 Clarify management
processes
Who decides on the DS-processes and the DS-results?
4 Clear structures Who can be responsible for some specific activities?
5 Ensure ownership How can we gain the ownership of the subject matter
experts?
6 Support without
threating ownership
How can we support subject matter experts without
placing them under guardianship?
7 Staff development Which skills does the support staff need and how can we
develop it?

29. Introduction to FAU| www.fau.eu
Impressions
Dr. Yvonne Schalek & Prof. Dr. Karl Wilbers
Chair of business education and human resources development
Friedrich-Alexander-Universität Erlangen-Nürnberg (FAU)
Lange Gasse 20 | D-90403 Nürnberg
T +49-911-5302-322 | W www.wirtschaftspaedagogik.de
E yvonne.schalek@fau.de | karl.wilbers@fau.de
Thank you for your attention !