Updated, Word formatted Resume for the new year!

1. 1
Leo E Trickel
955 Easton Rd.
Warrington, PA 18976
(267) 317-8892
leotrickel@gmail.com
OBJECTIVE
To secure desktop, helpdesk, or Analyst Support environment network administration or related position with a growing organization
where my Microsoft certification, technical aptitude, and problem solving ability will enhance technical support and benefit
operational efficiencies.
EDUCATION/CERTIFICATION AND LICENSE
Computertraining.com, Bensalem, PA 2004-2005
MCP (Microsoft Certified Professional) MS ID:3246823 Certified by: Pearson VUE
William Tennent HS Graduate (Diploma), Warminster, PA 2000-2004
TECHNICAL SKILLS
Microsoft Windows 2003 Pro/Server/XP installation and configuration, Active Directory administration and design, DNS, DHCP,
Routing, Remote Access, TCP/IP and troubleshooting network connectivity, Windows 2003 Network Infrastructure, Windows 2003
Directory Services, Windows 2003 Network Environment, Windows 2003 Directory Services Infrastructure, Windows 2003 Network
Security, routing, remote access, head-end Termination, Hubs, OTN, Network Analysis, HFC Networking, Network Resolution,
Networking Fundamentals LAN/WAN, routers, switches, hubs, firewall, fault tolerance, network security, RAM, Hard drives,
Microsoft Windows 2003 Pro/Server/XP installation and configuration, Active Directory administration and design, DNS, DHCP,
Routing, Remote Access, TCP/IP and troubleshooting network connectivity, Windows 2003 Network Infrastructure, Windows 2003
Directory Services, Windows 2003 Network Environment, Windows 2003 Directory Services Infrastructure, Windows 2003 Network
Security, routing, remote access, head-end Termination, Hubs, OTN, Network Analysis, HFC Networking, Network Resolution,
Networking Fundamentals LAN/WAN, routers, switches, hubs, firewall, fault tolerance, network security, RAM, Hard
drives, Network Security from Norton Security and WireShark Security services, to (MSE) Microsoft Security Essentials and Action
Center. Server Administration and network protocols, Microsoft OS & Office Installation, Configuration, and Administration. Utilized
Microsoft’s MCP Professional Preview Program on Windows Vista Beta 2 and RC1 x64-bit OS. Also managed SMS 2006-7 &
SCCM 2012 Deployment for Window 7 32bit/64 bit. Windows 7 32/64bit R1/R2 180 day Evaluation trails. Evaluation/Deployment
program of Windows 2008, Server 2012, and Microsoft SCCM ver.2007 R3/2012, Windows 8, Windows 8.1, and Windows 10 32-
64bit evaluation/Deployment Trails.
Camden County Partnership for Children
On-Site IT Support Technician
Voorhees, NJ
July 2014 December 23rd 2015
 Download and/orConfigured and Installed Microsoft Office 365 Suite.
 Provided end user support on Windows 8, 64/32bit OS for Samsung -500T/Microsoft Surface Pro 3 Tablets.
 Configure and resolve HP and Xerox LaserJet issues via static IP or by USB.
 Mapping provisioning network drives for network Transitioning.
 Maintaining WD Cloud Services specifically for wireless Printers and Routers.
 Connected, Mounted,and Secured Net gear and Cisco wireless routers.
 Resolved Clients intermittent wireless issues due to utilization problems throughout the network.
 Managed (AD) Active Directory, 2003/2012 Server Clients and Folders to migrate directly over to the new “My Cloud.
 Configured/reconfigured Xerox/HP Printers to sync with the new WD (Western Digital), My Cloud EX4.
 Connected, Mounted,and Secured Net gear, Cisco, ARRIS, Linksys, and Belkin wireless routers.
 Backup client previous documents and settings Via USMT.
AON
Main Tier Two Support Lead for Aon Hatboro Priority-Site
Hatboro-Horsham, PA
Jan 2014 to April 2014
 Resolved Daily tier two escalated issues with "TWOS” Software after Aon’s Helpdesk could not resolve remotely.
 Utilized Unisys ITO software for specific communication with Tier 1 support escalations.

2. 2
 Added new and moved current Clients into Active Directory and managed Domains/Reset Usernames/passwords upon
request.
 Utilized and/or setup Lotus Notes Email Client during Aon’s Outlook Exchange Server update from 2010/2013.
 Issues resolved included but not limited to, “New Hire” Moves, office/cubical relocation, provided new Lenovo
desktop/laptop machines after performing Aon’s Windows 7 Enterprise Image installation using SCCM via USB
drive/SCCM Server, reinstalled Windows XP SP3/SOE ver. 5.0.1. Specific for Client security software issues due to
incompatibility with Aon’s Win7 image. Migrated MSL applications.
 Verified configuration on Outlooks Exchange Web based access for specific access for the Outlook Exchange Server.
 Setup Symantec Endpoint Solutions for “PC Anywhere”.
 Pre-configured and installed Oracle 8.1.7.
 Utilized CMD, GP update/Force, Ipconfig flush DNS, release, renew, Tracert; etc.
 Executed SCCM 2012 server reboot due to utilization issues.
 Updated Network Printer drivers & performed routine toner installations.
 Routed CAT5/6 wiring in Aon’s Switch/Server room to coordinate Clients Data/LAN lines prior and after Clients move to
insure their VOIP/LAN extension/connection.
 Updated network printer drivers due to Aon’s Windows 7 image that did not provide the network drivers.
 Reinstalled VOIP Software specific for Aon’s inbound call Support Team.
 Mapped networks Drives.
Children’s Hospital of Philadelphia
Tier 2 Desktop Support
Philadelphia, Pa
Dec 2012 to Feb 2013 March 2013 to Dec. 2013 Contract
 Imaged/re-imaged XP to Windows 7 Lenovo Laptops,Desktops, and small form factors.
 Utilized Magic/BMC Remedy "Service Desk Express" for creating, managing, and resolving tickets.
 Managed Sub Domains, and Client access and PW resets on Active Directory
 Reset and reactivated Users under Active Directory User's and Groups.
 Back up Clients documents and settings through via USMT.
 Mapping Network Drive via MAC/IP Address
 Released Static IP through CMD.
Performed routine .PST archival backup files for Clients using Outlook Exchange 2010/2013 by network backup through USMT.
 Performed configuration and break/fix support for network printers via IP Address.
 Inbound Support on clinical application EPIC "go-live" Remote support.
 Supported walk through for Office 2010 applications.
 Configured/setup Bizcard Reader, Sig plus App, Office 2010 through LANDESK deployment software.
 Imaged/re-imaged XP to Windows 7 Lenovo Laptops,Desktops, and small form factors.
 Utilized HP Service Manager for escalation purposes.
 Performed inbound call support for network printers/faxes.
 Utilized Remedy System for creating, closing, and resolving tickets.
 Supported initial deployment for Office 2013 applications.
 Configured/setup Outlook 2010 and 2013 for local Clients.
 Managed Prestigious Doctors and VIP Surgeons that have had Issues after the initial Migration rolled out.
 Utilized Magic/BMC and Remedy "Service Desk Express" for creating, managing, and resolving tickets.
Comcast Business Class
Technical Support Analyst
Horsham, Pa
March 2011 to October 2012.
 Performed Escalations on Remedy BMC/TTS ticket 9.3
 Configuration rollout on Microsoft SCCM Deployment for installation of Microsoft Cloud Services.
 Support various OS including 98, XP, 2000, Windows 7, 8, Mac OSX leopard and Lion.
 Support on MacAfee Anti-virus/Symantec/Norton Antivirus Software.
 Verify SNR RX TX upstream/downstream Issues.
 Configured Static IP's for SMC Gateway Modems.
 Schedule T/Cs through Cable Data/DST and ACSR.
 Created MX, A and NS Records
 Established Telnet Command to view LAN-Poll, Show-Port, and ARP Tables.
 Performed Ping command verifying specific packet Loss and Static routing Issues.
 Provisioned & Ported Native LAN Lines through BTS.
 Provisioned and deleted Voice Mail through UMS.
 Generated MACD work orders through Work Bench.

3. 3
 Configured incoming/outgoing server names through Outlook Exchange.
 Created Vanity Domains for Business Class Customers.
Cable One Solution Center
Help Desk Analyst
Phoenix, AZ
March 2008 to Sept 2010
 Established tickets through Remedy Software on inbound/outbound calls.
 Support/configuration of Symantec/Norton, MacAfee, and AVG Anti-virus firewall.
 Analyzed TX and SNR US DS levels for CM CARDS.
 Static IP configuration and registration.
 Performed support with Citrix "Go to Assist" Remote desktop.
 Corrected, restored, and reset settings on IE 8, 7, 6, with Firefox 3.0, 2.0, 1.5, and 1.0.
 Client email support on Outlook 2007, 03, 02, Express.
 TCP/IP configuration vr4 vr6.
 Troubleshoot Ping; trace RT, Telnet Win IPCFG.
 Support customers on installation ARRIS, Motorola, and Linksys modems.
 Manage configure, support on securing wireless via WEPPSK 128bit.
 Hardcode IP DNS for CM static IP SOHO customers.
Merrill Lynch
Horsham, Pa
Technician Specialist/Contractor
January 2007 to October 2007
 Performed Symantec Ghost through CD and Hard drive swap.
 Configuration of HP ProLiant DL585 servers.
 Hardware support for HP, IBM, Toshiba,and Compaq desktops and laptops.
 Preconfigured primary bios settings.
 Replacement of Laptop motherboards, CPU's, RAM, Hard drives, Screens.
 Installation/configuration on Windows XP.
 Documented cables CAT5 ID numbers through excel spreadsheet.
 Floor mapping box and switch numbers for registration of VOIP.
EDS
Deployment Specialist /Management/Contract
Cherry Hill, NJ
June 2006 September 2006
• Setup and performed network build through Symantec Ghost re-imaging through TCPIP configuration.
 Preconfigured coordination o worksheet layouts for technicians.
 Backing up existing Lotus Note Archive files.
 Configuring Novell trees and preferred servers
 Desk side support for ZixMail Manager, Lotus Notes,Drive Mapping, and XP build.
 Exporting ZixMail license files.
 InstallationConfiguration on Outlook 2003.
 Executing data recovery on IBM desktop and laptops through a remote server.
 Running SMS cycles including Disc data collections, File collections, and Machine policy retrieval.
 Carried out drive mapping through Windows Map Network Drive.
United States Department of Agriculture
Contract/Helpdesk/Analyst, Active Security Clearance
Philadelphia, Pa
April 2006 to June 2006
 Worked with Blackberry for updates on remote support.
 Produced Remedy tickets for phone support.
 Managing replacement on IBM DAT72 digital data storage for E server P5
 Worked with Citrix on replacement on HP storage works MSL6000 series Cartridges
 Producing Remedy tickets for various hardware and software issues
 Worked with GroupWise related issues
 Unlocking of users and computers through Active Directory

4. 4
Albert Einstein Hospital
Contract/RHI Tech Lead Support
Philadelphia, PA
January 2006 to April 2006
 Re-imaging new "HP small form factor rollouts".
 Re-imaging old HP hard drives from Windows 2000 to XP Professional.
 Upgraded SD/DDRAM and new HD is for the older Recycled SFF.
 Setting up the existing DNS for new HP small form factors.
 Provided Outlook Express for new-based Clients Support.
 Setting and syncing "Novell" accounts from Windows 2000 to XP through AD.
 Installed and setup Outlook Express
 Installed specific software needed depending on that specific rollout Via SMS (Citrix Mainframe).
Credentials for Desired position: Desktop Support Analyst/Engineer
LICENSED
Microsoft Certified Professional
CERT#3246823 in Pennsylvania
Authorization: U.S. Citizen
Tax Terms: W2/1099
1.Full-time W2
2.Contract to Hire - W2/1099
3.Contract - W2/1099
4.Contract - Corp-to-Corp
5.Contract - Independent
Pay Rate:
Hourly Contract: $25.00-35.00
Salary, Perm.: $45,000.00- $55,000.00
Years’ Experience: 10
Job Classification:
Desktop Support Specialist Technician
Administration Desktop/Helpdesk Support
Network Management Telecommunications
Software Utilization/Skill Set Years used Last used
MS Active Directory Support 10 2015
Mac OSX Leopard-Lion + 8 2015
Cell Phone/Tablets:Android OS
Lollipop+, IPhone, HTC, Samsung,
Blackberry, /MS Surface Pro 3+, I-
Pads, and LG Tablets
8 2015
Citrix:Mainframe, GoLive! 6 2014
Networking: TCP/IPv4/6, DHCP,
Static IP, LAN, WAN
10 2015
SCCM 2007/2012 4 2015
Lotus Notes 5 2014
Management 6 2009
Microsoft Access 3 2013
Microsoft Excel 4 2014
Microsoft Exchange Server 5 2014
Microsoft Office Suite2003/2007/
2013/ Office365
10/7/4/2 2015
Microsoft Outlook Exp.
2003/2007/2013/
10/10/7/4 2015
MS OS: 95, NT, 98, 2000, XP, to
MS Server 2003-2012 Win 7
SP1/8.1/R2 Windows 10
10 2015
Network Security: MS Security
Essentials, Action Center, Windows
Defender MacAfee, Symantec
Norton 11.5+
8 2015
Novell 7 2012
SMS 4 2006
Technical Support 11 2015