1. Rights, Results and professional governance

2.  Social and health policy is made in boardrooms
but shaped in practice settings
 Institutional and professional practice is the
‘black-box’ of Results-Based Management
systems
 The focus on results and impact has allowed us
to take our eye off the ball of quality
 Quality in practice is an accomplishment, not
an objective

3.  To reveal quality in professional practice
 To reveal the mechanics of social policy
 To create an evidence-based site for public debate
about services
 To create a base for public accountability and
debate about citizen agency and good governance
 To make transparent where results come from
(and don’t), what they mean and how to replicate
them – i.e. to understand context
 To assess impact

4.  Direct observation of practitioner/citizen
interactions
 Analysis of professional and clinical judgement
(incl. Indigenous judgement)
 Policy-into-practice audit
 Triangulation (practitioner/user/observer)
 Information exchange