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Lead Nurturing Beyond the Email Inbox
#BeyondtheInbox
3
5
Lead Nurturing Is the Process of
Building Relationships with Prospects
Until They’re Ready to Buy
The 3-Martini Lunch: What Lead
Nurturing Used to Be
6
7
The Buyer’s Journey Has Changed…
And So Has Lead Nurturing
88
Marketing Takes Control of Lead
Nurturing… And Has Built an
Automated and Always-On Process
99
Under the Marketing Department,
Lead Nurturing Has Been Email Centric
1010
Email’s Two Main Drawbacks:
• 95% of Website Visitors Don’t Share an
Email Address
• 80% of Prospects Who Have Shared an
Email Address Don’t Open Their Emails
1111
That’s Why Marketers Are Embracing
Multi-Channel Nurturing
1212
The Building Blocks
of Lead Nurturing Program
1313
1. Develop Your Strategy. (Word to the
Wise: Include the Sales Team).
1414
2. Develop Personas.
1515
3. Segment Your Audience.
1616
4. Create Content Based on Your
Audience Segments.
1717
5. Optimize, Test, Measure.
1818
6. Maintain a Clean, Updated
Database.
1919
7. Move Your Lead Nurturing
Beyond Email.
B2B Lead Nurturing
Beyond the Inbox
2015 © Copyright • Kuno Creative • All Rights Reserved • kunocreative.com
AGENDA
• The Email Challenge
• Targeted Inbound Campaigns
• Pre- and Post-Conversion Retargeting
• Lead Nurturing 2.0
• Sales Nurturing
2015 © Copyright • Kuno Creative • All Rights Reserved • kunocreative.com
2015 © Copyright • Kuno Creative • All Rights Reserved • kunocreative.com
THE EMAIL CHALLENGE
• Overwhelmed inbox
• Stale contact database
• Filters and black lists
• Mobile majority – responsive?
• Relevance and context?
2015 © Copyright • Kuno Creative • All Rights Reserved • kunocreative.com
BUYER PERSONA
Technology Ted
C-Suite Executive, Founder
Nerdy, Numbers Geek
Entrepreneurial
Quirky, Obsessive
2015 © Copyright • Kuno Creative • All Rights Reserved • kunocreative.com
SEGMENTATION
2015 © Copyright • Kuno Creative • All Rights Reserved • kunocreative.com
AUTO-ASSIGN PERSONAS
2015 © Copyright • Kuno Creative • All Rights Reserved • kunocreative.com
TARGETED CAMPAIGN
SaaS Marketing for CEOs
• The Story of Shopify
• Financial Survival and Growth
• Inbound vs Growth Hacking
• Secrets of SaaS Success
2015 © Copyright • Kuno Creative • All Rights Reserved • kunocreative.com
PROMOTION STRATEGY
• Email to Technology Segment
• Influencer Blog Post
• Our Blog Posts
• Social Media Promotion
• LinkedIn/Native/Retargeting
2015 © Copyright • Kuno Creative • All Rights Reserved • kunocreative.com
TARGETED EMAIL
2015 © Copyright • Kuno Creative • All Rights Reserved • kunocreative.com
RETARGETING
Make Every
Visit Count
Image: Cavs
2015 © Copyright • Kuno Creative • All Rights Reserved • kunocreative.com
EMAIL NURTURING
2015 © Copyright • Kuno Creative • All Rights Reserved • kunocreative.com
CONTENT PERSONALIZATION
2015 © Copyright • Kuno Creative • All Rights Reserved • kunocreative.com
SALES NURTURING
B2B Lead Nurturing:
Storytelling & Tech
Andrew Hickey - Director of Digital Marketing, eCornell
What is lead nurturing?
● Encouraging a lead through the marketing and sales funnel
● Modern lead nurturing typically includes an automated
component and is almost always focused around email.
● There are now an entire new class of lead nurturing tools,
tactics and techniques.
Lead Nurturing & the New B2B Funnel
From AncientPoint.com
Traffic and leads will escape your funnel. The good thing is
that you probably know where this is happening. Be ready to
catch those leads with nurturing tactics.
Keys to Catching Leads
● tell a story - plan your narrative well
● understand your tech
● Go beyond email
● Don’t ignore email - smart messaging is crucial
Keys to Catching Leads
Tell a story - plan your narrative well
● Plan Twice, Launch Once
● Diversity in medium and channel is crucial
● Be willing to change any narrative or tactic on the fly
● Use data to understand what’s working and what isn’t
Example - Impact of Smart Storytelling
Plan Twice, Launch Once
Diversity in medium and channel
is crucial
Be willing to change any narrative or
tactic on the fly
Use data to understand what’s working
and what isn’t
Keys to Catching Leads
Understand Your Technology
● Make sure you can track progress
● Not everyone needs a giant marketing stack
● Test your tech as you would test a new campaign
● Get useful data so you can optimize campaigns
Example - eC Lead Nurture Mktg Stack
Keep in mind...
Not all lead nurturing is created equal.
Q&A

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Live Webinar: Lead Nurturing Beyond the Email Inbox

  • 1.
  • 2. 2 Lead Nurturing Beyond the Email Inbox
  • 4.
  • 5. 5 Lead Nurturing Is the Process of Building Relationships with Prospects Until They’re Ready to Buy
  • 6. The 3-Martini Lunch: What Lead Nurturing Used to Be 6
  • 7. 7 The Buyer’s Journey Has Changed… And So Has Lead Nurturing
  • 8. 88 Marketing Takes Control of Lead Nurturing… And Has Built an Automated and Always-On Process
  • 9. 99 Under the Marketing Department, Lead Nurturing Has Been Email Centric
  • 10. 1010 Email’s Two Main Drawbacks: • 95% of Website Visitors Don’t Share an Email Address • 80% of Prospects Who Have Shared an Email Address Don’t Open Their Emails
  • 11. 1111 That’s Why Marketers Are Embracing Multi-Channel Nurturing
  • 12. 1212 The Building Blocks of Lead Nurturing Program
  • 13. 1313 1. Develop Your Strategy. (Word to the Wise: Include the Sales Team).
  • 15. 1515 3. Segment Your Audience.
  • 16. 1616 4. Create Content Based on Your Audience Segments.
  • 18. 1818 6. Maintain a Clean, Updated Database.
  • 19. 1919 7. Move Your Lead Nurturing Beyond Email.
  • 20. B2B Lead Nurturing Beyond the Inbox 2015 © Copyright • Kuno Creative • All Rights Reserved • kunocreative.com
  • 21. AGENDA • The Email Challenge • Targeted Inbound Campaigns • Pre- and Post-Conversion Retargeting • Lead Nurturing 2.0 • Sales Nurturing 2015 © Copyright • Kuno Creative • All Rights Reserved • kunocreative.com
  • 22. 2015 © Copyright • Kuno Creative • All Rights Reserved • kunocreative.com THE EMAIL CHALLENGE • Overwhelmed inbox • Stale contact database • Filters and black lists • Mobile majority – responsive? • Relevance and context?
  • 23. 2015 © Copyright • Kuno Creative • All Rights Reserved • kunocreative.com BUYER PERSONA Technology Ted C-Suite Executive, Founder Nerdy, Numbers Geek Entrepreneurial Quirky, Obsessive
  • 24. 2015 © Copyright • Kuno Creative • All Rights Reserved • kunocreative.com SEGMENTATION
  • 25. 2015 © Copyright • Kuno Creative • All Rights Reserved • kunocreative.com AUTO-ASSIGN PERSONAS
  • 26. 2015 © Copyright • Kuno Creative • All Rights Reserved • kunocreative.com TARGETED CAMPAIGN SaaS Marketing for CEOs • The Story of Shopify • Financial Survival and Growth • Inbound vs Growth Hacking • Secrets of SaaS Success
  • 27. 2015 © Copyright • Kuno Creative • All Rights Reserved • kunocreative.com PROMOTION STRATEGY • Email to Technology Segment • Influencer Blog Post • Our Blog Posts • Social Media Promotion • LinkedIn/Native/Retargeting
  • 28. 2015 © Copyright • Kuno Creative • All Rights Reserved • kunocreative.com TARGETED EMAIL
  • 29. 2015 © Copyright • Kuno Creative • All Rights Reserved • kunocreative.com RETARGETING Make Every Visit Count Image: Cavs
  • 30. 2015 © Copyright • Kuno Creative • All Rights Reserved • kunocreative.com EMAIL NURTURING
  • 31. 2015 © Copyright • Kuno Creative • All Rights Reserved • kunocreative.com CONTENT PERSONALIZATION
  • 32. 2015 © Copyright • Kuno Creative • All Rights Reserved • kunocreative.com SALES NURTURING
  • 33. B2B Lead Nurturing: Storytelling & Tech Andrew Hickey - Director of Digital Marketing, eCornell
  • 34. What is lead nurturing? ● Encouraging a lead through the marketing and sales funnel ● Modern lead nurturing typically includes an automated component and is almost always focused around email. ● There are now an entire new class of lead nurturing tools, tactics and techniques.
  • 35. Lead Nurturing & the New B2B Funnel From AncientPoint.com Traffic and leads will escape your funnel. The good thing is that you probably know where this is happening. Be ready to catch those leads with nurturing tactics.
  • 36. Keys to Catching Leads ● tell a story - plan your narrative well ● understand your tech ● Go beyond email ● Don’t ignore email - smart messaging is crucial
  • 37. Keys to Catching Leads Tell a story - plan your narrative well ● Plan Twice, Launch Once ● Diversity in medium and channel is crucial ● Be willing to change any narrative or tactic on the fly ● Use data to understand what’s working and what isn’t
  • 38. Example - Impact of Smart Storytelling Plan Twice, Launch Once Diversity in medium and channel is crucial Be willing to change any narrative or tactic on the fly Use data to understand what’s working and what isn’t
  • 39. Keys to Catching Leads Understand Your Technology ● Make sure you can track progress ● Not everyone needs a giant marketing stack ● Test your tech as you would test a new campaign ● Get useful data so you can optimize campaigns
  • 40. Example - eC Lead Nurture Mktg Stack
  • 41. Keep in mind... Not all lead nurturing is created equal.
  • 42. Q&A

Notas del editor

  1. Crash Course in Lead Nurturing
  2. Add Diagram of Upper/Lower Funnel