SlideShare una empresa de Scribd logo
1 de 24
Why do we need a unique
content proposition?
American Express
OPEN Forum
A Community of Small Business Owners
4
2
Drives Everything We Do in Content
Disruption
3
Development
1
Distribution
5
Content that connects a community of like-minded business owners and
experts, with the support and inspiration to grow their businesses.
“Connective Content”
A Customer-First Content Strategy
Development1
6
Showcase the voices of small business
owners and experts.
Distribution
7
2
Focus on engagement, not clicks.
Disruption3
8
Continue to test newthings.
Finding the Sweet Spot in the
Approach to Content Marketing
Jennifer Mercer
Director, Brand Marketing & Advertising, Prudential Financial
Content marketing is not new.
Today’s buzz just signals a shift in approach.
Start with your
objectives.
Then establish a
framework that will allow
you to deliver that.
Brand
Business(es)
Within that framework, consider…
• The key decision makers and players
• The story your brand is trying to tell
• The audience(s) your brand is trying to reach
• The correct channel mix to reach those audiences
• How to establish a culture and content marketing infrastructure
that allows for information sharing within and across groups
• How to measure success against the original objectives
12
BNP Paribas Corporate & Institutional Banking (CIB)
Objective: increase engagement, support brand
13
Client
business
Brand
identity
Client
engagement
Thought Leadership
Bank 7
Bank 2
Bank 4
Bank 1
Where we were: behind peers
14
Bank 5
+
Visual appeal
Bank 6
Bank 3
Bank 8
BNP Paribas CIB
Relevant content
+
Improvement needed
What our peers were doing: sample content
15
Can AIFMD Act as a Catalyst for Growth of the
European Hedge Fund Industry? With Europe’s
pension and insurance sectors increasing their
allocation to fund products, there is reason to be
optimistic about the future growth of AIFMD structures.
The Potential USD Bubble: The Potential USD
Bubble: Analysis & Outlook for Corporate Treasurers:
All signs point to an over-valued dollar and the likelihood
of a sharp reversal in 2016
Report – a look at liquidity: Dwindling liquidity is a
rising concern in the market. In a recently released
edition of ‘Top of Mind’ we discuss what is causing the
decline and proposals to restore market liquidity.
Climate Change: Investing in Extremes: Disruptive
weather events need not all be on the cost side of the
ledger, for those who can see opportunities, as well as
risks
End result: thought-provoking content
16
https://cib.bnpparibas.com/
The Content Sweet Spot
May 2016
What is Bond Street?
• Vision: Bond Street is transforming small
business lending through technology, data and
design.
• Mission: We aspire to be every small business
owner’s financial advocate.
Filling the Gap
Borrower Type
Experience
Credit Decision
Interest Rate
Loan size
Duration
Banks
Larger businesses
with collateral
Opaque, paperwork
Weeks / Months
Competitive
Large
> 5 Years
Distressed businesses
with urgent need
Hidden fees, brokers
Days
Expensive
Small
< 1 Year
Alternatives
Established businesses
investing in growth
Simple, transparent
48 Hrs
6-22%
$50K-$500K
1-3 Years
Stories on Bond Street
• Goal: own actionable to aspirational
• Two main content hubs:
• Stories on Bond Street
• Resource Center
• Content types:
• Interviews
• Guides / White papers
• Podcasts
• Videos
How we stand out
• Build the brand through the lens of our customers
• Editorially driven, high quality content
• Unique voice
• Differentiated within financial services
Goals
• Brand development
• Lead gen:
• Distribution partners
• Search
• Social
• Paid
• Community building
Discussion
Points?How do you uncover unmet audience needs?
Competitors: who are your competitors for attention,
and how do you stay ahead?
Cut-through: how do you ensure your content cuts-
through the noise?
How ‘on brand’ should your content be?
Measurement and ROI
Your questions?
Live Webinar: The Content Sweet Spot: Define Your Unique Content Proposition in a Crowded FS Market

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Live Webinar: The Content Sweet Spot: Define Your Unique Content Proposition in a Crowded FS Market

  • 1.
  • 2. Why do we need a unique content proposition?
  • 4. A Community of Small Business Owners 4
  • 5. 2 Drives Everything We Do in Content Disruption 3 Development 1 Distribution 5 Content that connects a community of like-minded business owners and experts, with the support and inspiration to grow their businesses. “Connective Content” A Customer-First Content Strategy
  • 6. Development1 6 Showcase the voices of small business owners and experts.
  • 9. Finding the Sweet Spot in the Approach to Content Marketing Jennifer Mercer Director, Brand Marketing & Advertising, Prudential Financial
  • 10. Content marketing is not new. Today’s buzz just signals a shift in approach.
  • 11. Start with your objectives. Then establish a framework that will allow you to deliver that. Brand Business(es)
  • 12. Within that framework, consider… • The key decision makers and players • The story your brand is trying to tell • The audience(s) your brand is trying to reach • The correct channel mix to reach those audiences • How to establish a culture and content marketing infrastructure that allows for information sharing within and across groups • How to measure success against the original objectives 12
  • 13. BNP Paribas Corporate & Institutional Banking (CIB) Objective: increase engagement, support brand 13 Client business Brand identity Client engagement Thought Leadership
  • 14. Bank 7 Bank 2 Bank 4 Bank 1 Where we were: behind peers 14 Bank 5 + Visual appeal Bank 6 Bank 3 Bank 8 BNP Paribas CIB Relevant content + Improvement needed
  • 15. What our peers were doing: sample content 15 Can AIFMD Act as a Catalyst for Growth of the European Hedge Fund Industry? With Europe’s pension and insurance sectors increasing their allocation to fund products, there is reason to be optimistic about the future growth of AIFMD structures. The Potential USD Bubble: The Potential USD Bubble: Analysis & Outlook for Corporate Treasurers: All signs point to an over-valued dollar and the likelihood of a sharp reversal in 2016 Report – a look at liquidity: Dwindling liquidity is a rising concern in the market. In a recently released edition of ‘Top of Mind’ we discuss what is causing the decline and proposals to restore market liquidity. Climate Change: Investing in Extremes: Disruptive weather events need not all be on the cost side of the ledger, for those who can see opportunities, as well as risks
  • 16. End result: thought-provoking content 16 https://cib.bnpparibas.com/
  • 17. The Content Sweet Spot May 2016
  • 18. What is Bond Street? • Vision: Bond Street is transforming small business lending through technology, data and design. • Mission: We aspire to be every small business owner’s financial advocate.
  • 19. Filling the Gap Borrower Type Experience Credit Decision Interest Rate Loan size Duration Banks Larger businesses with collateral Opaque, paperwork Weeks / Months Competitive Large > 5 Years Distressed businesses with urgent need Hidden fees, brokers Days Expensive Small < 1 Year Alternatives Established businesses investing in growth Simple, transparent 48 Hrs 6-22% $50K-$500K 1-3 Years
  • 20. Stories on Bond Street • Goal: own actionable to aspirational • Two main content hubs: • Stories on Bond Street • Resource Center • Content types: • Interviews • Guides / White papers • Podcasts • Videos
  • 21. How we stand out • Build the brand through the lens of our customers • Editorially driven, high quality content • Unique voice • Differentiated within financial services
  • 22. Goals • Brand development • Lead gen: • Distribution partners • Search • Social • Paid • Community building
  • 23. Discussion Points?How do you uncover unmet audience needs? Competitors: who are your competitors for attention, and how do you stay ahead? Cut-through: how do you ensure your content cuts- through the noise? How ‘on brand’ should your content be? Measurement and ROI Your questions?

Notas del editor

  1. 67% of Mills prefer greater degree of consolidation of their financial accounts, vs. just 57% of GenX -- but with only 38% believing that their primary provider is driven by their best interests as a customer, it is clear that banks need to better understand their customers' needs. (I prefer to have a greater degree of consolidation of my financial accounts) [AGREE_PRIMARY] How much do you agree or disagree with the following statements?