From selecting, managing and evaluating outside counsel to building stronger client relationships, and delivering cost predictability and forecasting, metrics can add up to valuable insight and positive change for both corporations and firms.

1. A Call to Action: Making Your Legal Metrics Count
How to move past data collection and gain real value
December 14th, 2016
#LegalMetrics

2. LLMinc.com
Introductions
Raquel Tamez
CLO & General Counsel
Lindsay Stevens
VP of Technology
lstevens@llminc.com
#LegalMetrics

3. LLMinc.com
Agenda
• The Big Picture: Why Metrics Matter
• Getting Started: Questions to Consider
• Straight from the Source: Where to Collect Metrics
• What to Track: Types of Metrics
• Tying it All Together: Analyzing & Reporting
• Next Steps: Taking Action on Data
#LegalMetrics

4. LLMinc.com
The Big Picture: Why Metrics Matter
• Improve efficiency
• Cost predictability and forecasting
• Increased transparency
• Improved project management
• Select, manage and evaluate
outside counsel
• Manage and show success of
in-house team to the business
• Build stronger client
relationships
• Deliver information to help
maintain profitability and
competitiveness
Corporate Counsel Firms
Both
#LegalMetrics

5. LLMinc.com
LLM ”State of the Legal Industry” Survey
#LegalMetrics

6. LLMinc.com
Getting Started: Questions to Consider
• What areas are painful for your
organization?
• What is available to track?
• Are the metrics actionable?
• What does leadership want to see?
• How frequently do you want to
collect/report the data?
• How to encourage adoption and
compliance of data collection.
What gets measured, gets managed.
Peter F. Drucker
#LegalMetrics

7. LLMinc.com
Straight from the Source: Where to Collect Metrics
Monthly reports
Feedback from
clients (internal &
external)
Matter
management and
budgeting
systems
Internal evaluations
and scorecards of
outside counsel’s
performance
Spending reports
and detailed
budget reports for
matters
#LegalMetrics

8. LLMinc.com
What to Track:
Types of Metrics
#LegalMetrics

9. LLMinc.com
Tying it All Together: Analyzing & Reporting
Analyzing
• Frequency of analysis
• Who is your audience?
• Iterate on which metrics are
being tracked and reported
Reporting
• Rolling data up in a meaningful
way
• Software/visualization of the
data
• Report success/failure
• Success of process and how it
evolves
Don’t measure anything unless the data helps you
make a better decision or change your actions.
Seth Godin
#LegalMetrics

10. LLMinc.com
Next Steps: Taking Action on Data
Report, analyze, validate, institute change(s), plan
and reference historically
Assess lessons learned, identify training opportunities,
make strategic decisions
Evaluate relationships (internal or outside counsel) to
ensure value is being provided
Inform future decisions around RFPs, bids, AFAs, etc.
1.
2.
3.
#LegalMetrics

11. Questions?
Thanks for joining us!
Stay in touch!
www.LLMinc.com
connect@llminc.com
@LLMinc
#LegalMetrics