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[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Transformation/Efficiency  Journey  2002 Best Value Customer Focus Performance Mgt Operational Performance 3% pa Efficiency 2009 Rationalisation Reduce duplication Eliminate waste Efficiency 9% Turnover Yr 1 3%pa thereafter £1M+ Revenue 2012 Organisational Transformation Macro efficiency Focus on Place What next?
Current Transformation – the Place Service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
What are the proposed key changes? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Service Delivery Transformation by 2015? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],Challenge:  ->  The Interfaces Place Services ,[object Object],[object Object],[object Object],[object Object]

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Neil Gibson, Part 2: The Need for Change; how service delivery transformation can meet the imperative to achieve efficiency savings

  • 1.  
  • 2.
  • 3. The Transformation/Efficiency Journey 2002 Best Value Customer Focus Performance Mgt Operational Performance 3% pa Efficiency 2009 Rationalisation Reduce duplication Eliminate waste Efficiency 9% Turnover Yr 1 3%pa thereafter £1M+ Revenue 2012 Organisational Transformation Macro efficiency Focus on Place What next?
  • 4.
  • 5.  
  • 6.
  • 7.
  • 8.

Notas del editor

  1. Flexibility Reflects and enhances what we do already
  2. What the structure will look like ( before taking consultation period into account )
  3. Fluid Management Resource, reactive to priorities and demands’ and uniting all aspects of the organisation A development area tasked with ‘horizon spotting’ and commissioning focused An operations and contracts area focused on optimising the benefits of our resources – both internal and external A projects area working across all areas of the organisation
  4. Political awareness Legislation – predicting the future Opportunities to utilise existing expertise / re-train