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Best	
  Prac*ces	
  in	
  Measuring	
  
Content	
  Marke*ng	
  Results	
  
The	
  Top	
  10	
  Ac*vi*es	
  You	
  Need	
  Today	
  to	
  Measure	
  Content	
  Effec*vely	
  
	
  	
  
FusionSpark	
  Media,	
  Inc.	
  and	
  Cadence9	
  
	
  	
  
Produced	
  for	
  the	
  4th	
  Annual	
  Content	
  Marke*ng	
  Retreat	
  in	
  Langley,	
  WA,	
  May	
  8	
  &	
  
9,	
  based	
  on	
  a	
  survey	
  conducted	
  in	
  2014.	
  
	
  
	
  
4th	
  Annual	
  Content	
  Marke*ng	
  Retreat	
  	
   1	
  
Best Practices
in Measuring
Content Marketing
Results
CONTENT
MARKETING
RETREAT 2014
Langley Center For New Media, May 8 & 9, 2014, Langley, WA
Best Practices in Measuring Content Marketing Results
4th	
  Annual	
  Content	
  Marke*ng	
  Retreat	
  	
   2	
  
The Top 10 Activities You Need Today to
Measure Content Effectively
Produced for the 4th Annual Content Marketing
Retreat in Langley, WA, May 8 & 9, based on a
survey conducted in 2014.
Best Practices in Measuring Content Marketing Results
4th	
  Annual	
  Content	
  Marke*ng	
  Retreat	
  	
   3	
  
Best Practices in Measuring Content Marketing Results
measuring
4th	
  Annual	
  Content	
  Marke*ng	
  Retreat	
  	
   4	
  
Best Practices in Measuring Content Marketing Results
cm lifecycle
4th	
  Annual	
  Content	
  Marke*ng	
  Retreat	
  	
   5	
  
Goals	
  
Planning	
  
Calendar	
  
Produce	
  Publish	
  
Engage	
  
Measure	
  
Content
Marketing
Lifecycle
Best Practices in Measuring Content Marketing Results
The Survey
30 questions about 100 respondents
augmented with Content Marketing
Index insights
4th	
  Annual	
  Content	
  Marke*ng	
  Retreat	
  	
   6	
  
Best Practices in Measuring Content Marketing Results
Findings
Correlate “poor” vs “good” to “excellent”
survey results with actionable practices
4th	
  Annual	
  Content	
  Marke*ng	
  Retreat	
  	
   7	
  
Best Practices in Measuring Content Marketing Results
Start with Goals
90% of those that rated their content
marketing activities as “poor” do not
have documented goals. 60% who
rated their efforts as “good” or
“excellent” have documented goals.
4th	
  Annual	
  Content	
  Marke*ng	
  Retreat	
  	
   8	
  
64% Drive Revenue
37% Brand Awareness
24% Customer Education
#1	
  
Best Practices in Measuring Content Marketing Results
You Need a Written
Content Strategy
The majority of respondents (86%) who believe
they’re “good” to “excellent” at measuring
content marketing have a written content
strategy. In comparison, 100% of the
respondents claiming that they’re “poor” at
measurement lacked a written content strategy.
4th	
  Annual	
  Content	
  Marke*ng	
  Retreat	
  	
   9	
  
#2	
  
Best Practices in Measuring Content Marketing Results
Know Your Audience
The majority of respondents who are
“poor” at measuring results aren’t tailoring
content to specific target audiences. 100%
of the respondents that are “good” to
“excellent” at measuring results report they
tailor content to target audiences.
4th	
  Annual	
  Content	
  Marke*ng	
  Retreat	
  	
   10	
  
#3	
  
Best Practices in Measuring Content Marketing Results
Editorial Calendar
The majority of respondents who are
“poor” at measuring results aren’t using an
editorial calendar, while 85% of the
respondents who are “good” to “excellent”
at measuring content marketing results use
an editorial calendar.
4th	
  Annual	
  Content	
  Marke*ng	
  Retreat	
  	
   11	
  
#4	
  
Best Practices in Measuring Content Marketing Results
Frequency Counts
Marketers who say they’re good to
excellent at measuring content
marketing results are publishing daily
content, while those who say they’re
poor at measurement are publishing
content weekly or longer.
4th	
  Annual	
  Content	
  Marke*ng	
  Retreat	
  	
   12	
  
#5	
  
Best Practices in Measuring Content Marketing Results
Media Variation
Perception of “what moves the needle”
varies. While the “good” to “excellent”
crowd indicated that blogs and videos
generate the best KPIs. Those who say
they’re poor at measurement tend to rely
more on eNewsletters.
4th	
  Annual	
  Content	
  Marke*ng	
  Retreat	
  	
   13	
  
#6	
  
Best Practices in Measuring Content Marketing Results
Content Publishing Platform
Do more with less. Majority of those
rating themselves “good” to “excellent”
use a content publishing platforms. The
majority of those who report they’re
“poor” at it don’t use such a platform.
4th	
  Annual	
  Content	
  Marke*ng	
  Retreat	
  	
   14	
  
#7	
  
Best Practices in Measuring Content Marketing Results
Use More Channels
The “good” to “excellent” crowd reports
using between 5 to 15 channels,
versus those who claim they’re “poor”
at it, with less than 5 channels used.
4th	
  Annual	
  Content	
  Marke*ng	
  Retreat	
  	
   15	
  
#8	
  
Best Practices in Measuring Content Marketing Results
Regular Metrics
You can’t fix what you don’t know is
broken. Interestingly enough the
majority (85%) that rated themselves
as “poor” on metrics … also performed
poorly elsewhere.
4th	
  Annual	
  Content	
  Marke*ng	
  Retreat	
  	
   16	
  
#9	
  
Best Practices in Measuring Content Marketing Results
Corrective Action
100% of those that rated their metric
process as poor have no process for
corrective action.
And 100% of the “excellent” performers
have a process for corrective action.
4th	
  Annual	
  Content	
  Marke*ng	
  Retreat	
  	
   17	
  
#10	
  
Best Practices in Measuring Content Marketing Results
ROI
Only those that rated themselves as an
“excellent” performers knew the cost of
conversion from lead to a sale … and
that was about 10% of the
respondents.
4th	
  Annual	
  Content	
  Marke*ng	
  Retreat	
  	
   18	
  
#Bonus	
  
Best Practices in Measuring Content Marketing Results
bring it home
4th	
  Annual	
  Content	
  Marke*ng	
  Retreat	
  	
   19	
  
Goals	
  
Planning	
  
Calendar	
  
Produce	
  Publish	
  
Engage	
  
Measure	
  
Best Practices in Measuring Content Marketing Results
Optimize the lifecycle
processes and …
4th	
  Annual	
  Content	
  Marke*ng	
  Retreat	
  	
   20	
  
optimize the results.
Best Practices in Measuring Content Marketing Results
Thank you
Martin van der Roest
martin@cadence9.com
1.714.834.1200
4th	
  Annual	
  Content	
  Marke*ng	
  Retreat	
  	
   21	
  

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The Best Practices in Measuring Content Marketing - Survey Results

  • 1. Best  Prac*ces  in  Measuring   Content  Marke*ng  Results   The  Top  10  Ac*vi*es  You  Need  Today  to  Measure  Content  Effec*vely       FusionSpark  Media,  Inc.  and  Cadence9       Produced  for  the  4th  Annual  Content  Marke*ng  Retreat  in  Langley,  WA,  May  8  &   9,  based  on  a  survey  conducted  in  2014.       4th  Annual  Content  Marke*ng  Retreat     1   Best Practices in Measuring Content Marketing Results CONTENT MARKETING RETREAT 2014 Langley Center For New Media, May 8 & 9, 2014, Langley, WA
  • 2. Best Practices in Measuring Content Marketing Results 4th  Annual  Content  Marke*ng  Retreat     2   The Top 10 Activities You Need Today to Measure Content Effectively Produced for the 4th Annual Content Marketing Retreat in Langley, WA, May 8 & 9, based on a survey conducted in 2014.
  • 3. Best Practices in Measuring Content Marketing Results 4th  Annual  Content  Marke*ng  Retreat     3  
  • 4. Best Practices in Measuring Content Marketing Results measuring 4th  Annual  Content  Marke*ng  Retreat     4  
  • 5. Best Practices in Measuring Content Marketing Results cm lifecycle 4th  Annual  Content  Marke*ng  Retreat     5   Goals   Planning   Calendar   Produce  Publish   Engage   Measure   Content Marketing Lifecycle
  • 6. Best Practices in Measuring Content Marketing Results The Survey 30 questions about 100 respondents augmented with Content Marketing Index insights 4th  Annual  Content  Marke*ng  Retreat     6  
  • 7. Best Practices in Measuring Content Marketing Results Findings Correlate “poor” vs “good” to “excellent” survey results with actionable practices 4th  Annual  Content  Marke*ng  Retreat     7  
  • 8. Best Practices in Measuring Content Marketing Results Start with Goals 90% of those that rated their content marketing activities as “poor” do not have documented goals. 60% who rated their efforts as “good” or “excellent” have documented goals. 4th  Annual  Content  Marke*ng  Retreat     8   64% Drive Revenue 37% Brand Awareness 24% Customer Education #1  
  • 9. Best Practices in Measuring Content Marketing Results You Need a Written Content Strategy The majority of respondents (86%) who believe they’re “good” to “excellent” at measuring content marketing have a written content strategy. In comparison, 100% of the respondents claiming that they’re “poor” at measurement lacked a written content strategy. 4th  Annual  Content  Marke*ng  Retreat     9   #2  
  • 10. Best Practices in Measuring Content Marketing Results Know Your Audience The majority of respondents who are “poor” at measuring results aren’t tailoring content to specific target audiences. 100% of the respondents that are “good” to “excellent” at measuring results report they tailor content to target audiences. 4th  Annual  Content  Marke*ng  Retreat     10   #3  
  • 11. Best Practices in Measuring Content Marketing Results Editorial Calendar The majority of respondents who are “poor” at measuring results aren’t using an editorial calendar, while 85% of the respondents who are “good” to “excellent” at measuring content marketing results use an editorial calendar. 4th  Annual  Content  Marke*ng  Retreat     11   #4  
  • 12. Best Practices in Measuring Content Marketing Results Frequency Counts Marketers who say they’re good to excellent at measuring content marketing results are publishing daily content, while those who say they’re poor at measurement are publishing content weekly or longer. 4th  Annual  Content  Marke*ng  Retreat     12   #5  
  • 13. Best Practices in Measuring Content Marketing Results Media Variation Perception of “what moves the needle” varies. While the “good” to “excellent” crowd indicated that blogs and videos generate the best KPIs. Those who say they’re poor at measurement tend to rely more on eNewsletters. 4th  Annual  Content  Marke*ng  Retreat     13   #6  
  • 14. Best Practices in Measuring Content Marketing Results Content Publishing Platform Do more with less. Majority of those rating themselves “good” to “excellent” use a content publishing platforms. The majority of those who report they’re “poor” at it don’t use such a platform. 4th  Annual  Content  Marke*ng  Retreat     14   #7  
  • 15. Best Practices in Measuring Content Marketing Results Use More Channels The “good” to “excellent” crowd reports using between 5 to 15 channels, versus those who claim they’re “poor” at it, with less than 5 channels used. 4th  Annual  Content  Marke*ng  Retreat     15   #8  
  • 16. Best Practices in Measuring Content Marketing Results Regular Metrics You can’t fix what you don’t know is broken. Interestingly enough the majority (85%) that rated themselves as “poor” on metrics … also performed poorly elsewhere. 4th  Annual  Content  Marke*ng  Retreat     16   #9  
  • 17. Best Practices in Measuring Content Marketing Results Corrective Action 100% of those that rated their metric process as poor have no process for corrective action. And 100% of the “excellent” performers have a process for corrective action. 4th  Annual  Content  Marke*ng  Retreat     17   #10  
  • 18. Best Practices in Measuring Content Marketing Results ROI Only those that rated themselves as an “excellent” performers knew the cost of conversion from lead to a sale … and that was about 10% of the respondents. 4th  Annual  Content  Marke*ng  Retreat     18   #Bonus  
  • 19. Best Practices in Measuring Content Marketing Results bring it home 4th  Annual  Content  Marke*ng  Retreat     19   Goals   Planning   Calendar   Produce  Publish   Engage   Measure  
  • 20. Best Practices in Measuring Content Marketing Results Optimize the lifecycle processes and … 4th  Annual  Content  Marke*ng  Retreat     20   optimize the results.
  • 21. Best Practices in Measuring Content Marketing Results Thank you Martin van der Roest martin@cadence9.com 1.714.834.1200 4th  Annual  Content  Marke*ng  Retreat     21