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How to infuse the traditional mindset with agility...
- 1. How to infuse the traditional mindset with agility
- 2. Consultant $ ANZ May – November 2009 Agile Coach $ NAB, August 2012 – June 2016 Various Capability & Delivery roles at NAB from 2009 - 2012 2019 2018 2016 2009 HO Practice & Capability $ MLC Life Insurance July 2016 – April 2018 Innovator King & Wood Mallesons May 2018 onwards 2008 Consultant $ Barclays, UK Project One Consulting, UK Hewlett Packard, Canada American Express, Canada E&Y, UK Kellogg's, UK BBC, UK May 2008 – May 1998
- 3. Established ‘legal’ organisation Old-fashioned ways of doing business and business model Successful & thriving business Too busy to improve Image conscious Traditional mindsets – The Challenge
- 4. People & organisational structures Products & services Mission and strategy Business model Competitors Personas and mindset Unwritten rules Approach
- 5. Experiments Changed language – ‘agile’ and provided learning opportunities Tested a new way to ‘win work ‘with a client Collaborated with universities and clients on Hackathons Identified opportunities to test new technology – AI, Machine Learning Designed a ‘Future of Work’ event for graduates Sponsored and hosted an agile event and meetup
- 6. Let’s play a game of tactics
- 8. What’s the history and key events to learn from (CultureAmp) What change is in-flight and how is it prioritised, planned & governed? Understand the key metrics and how your company measures it’s performance
- 10. Identify where there is waste in the system Understand how profit & loss is made – where are the outliers
- 12. Host events and meetups as learning opportunities – take stakeholders and connect with like-minded people Seek to understand – question everything then LISTEN Discover how do ideas happen?
- 14. Observe and listen to customer / client feedback Take teams / stakeholders on site visits to organisations' you can learn from Research customer / clients level of agility and innovation
- 16. Calculate the time & effort spent on governance / ‘silo calculator’ Marie-Claire Experiment with visual management boards
- 18. Build simple case studies on experiments Hold retrospectives to unlock improvement Identify technology to automate & streamline Seek opportunities to collaborate with universities / vendors
- 20. Validate board, exec & leadership support & champions to enable growth to occur Use games as a way to engage Design interactive and experiential learning methods Understand how work gets done – process & workflow – ‘connect the dots’
- 21. Thanks for participating! Hope you find this toolbox of practices useful… What will you try?
- 22. • By the time the public sees a successful professional, there is an iceberg’s worth of success under the water level. • That success is built on a foundation of “putting yourself out there” and is buoyed by the resilience that comes from being rejected “1000000” times.
- 23. ALL I HAVE TO SAY IS THIS IS HARD WORK. IT’S NOT ABOUT WINNING, IT’S ABOUT NOT GIVING UP. IF YOU HAVE A DREAM, FIGHT FOR IT! LADY GAGA
- 24. Kindness Is free Sprinkle That Stuff Everywhere
Notas del editor
- My session today will: Share some background information on me Inform you about my latest challenge Share my approach so far including some experiments Provide some practices and tactics for you to try Answer any questions Facing into the challenge of introducing and enabling agility and innovation within a profession that has had little change in the last century. Lani navigated through tradition, hierarchy and ego by facilitating an abundance of creative and interactive workshops, events, hackathons and experiments that have inspired and aided individuals and teams to think differently, collaborate, achieve consensus and demonstrate results.
- I have been working as a consultant / coach / leader in change for the last 30 years – in the last 10 in Australia… What do you notice? Born in the UK, Lani made the switch for love and to live by the seaside, her dedication to helping others make a difference in their work is unparalleled, heavily fueled by reading, asking impactful questions and listening. Her passion is uniting people and teams to identify pathways through adaptive problems and opportunities. Favourite pastimes include learning, boxing, Feldenkrais and hanging out with loved ones, some of which are furry. Lani has facilitated, coached and mentored executives, leaders and teams to embrace Agile and Lean principles and mindsets in Australia and the UK and is now working as an Innovator at King & Wood Mallesons shaping the law firm of the future by embracing technology, experimentation and innovative practices that create a positive impact for the firm’s workforce and clients.
- 10 months ago I joined a law firm… faced with this challenge… Been around for decades Offering trusted services Success – Royal Commission Why do they need to be agile?
- What I did: Learned about the company structure and teams Validated the executive team and partners supportive of change Gathered information on our key products (people) and service offerings Reviewed mission and strategic priorities Considered business model – how we make profit and loss Investigated current and future competitors – not just law firms now – consultancies EY, PWC, KPMG Learned about the persona and mindset of a lawyer – ego, image, knowledge, risk adverse Observed ‘unwritten rules’ – start & finish times, dress code, language, lunch times, meeting etiquette, emails, phone calls, socialize, celebrate success, happiness level, leadership enablement and support, training available…. What are your unwritten rules?
- I experimented: Agile term means flexible working Bid / tender process into workshop scenario – value & simplicity Gathered information on our key products (people) and service offerings Sponsored an event with a key note speaker Barry O’Reilly ‘Unlearn’ & Agile Meetups Collaborated with universities and clients to solve real-life pain points with students and lawyers Identified opportunities to digitize and automate processes using machine learning software Some Useful tools – OS Canvas & SessionLab for workshops!
- So in sharing some of my approaches and experiences I thought we might explore some more together… Are you up to play? I am going to share some pictures and your job is to shout out what you think the practice or tactics ! I’ll take the first answer shouted out
- Understand the key metrics and what to measure Investigate the history and key milestones – any patterns? Assess what’s inflight and how change is prioritised, planned and governed
- Understand the key metrics and what to measure Investigate the history and key milestones – any patterns? Assess what’s inflight and how change is prioritised, planned and governed
- Understand how profit & loss is made – where are the outliers Identify where there is waste in the system
- Understand how profit & loss is made – where are the outliers Identify where there is waste in the system
- Host events and meetups as learning opportunities for stakeholders Ask questions to truly understand what, why, who – keep asking and LISTEN How do ideas occur and how are they assessed, progressed and evaluated
- Host events and meetups as learning opportunities for stakeholders Ask questions to truly understand what, why, who – keep asking How do ideas occur and how are they assess, progressed and evaluated
- Listen to current customer feedback Go on site visits to organisations you can learn from and take others / teams Research customer / clients and their level of agility and innovation
- Listen to current customer feedback Go on site visits to organisations you can learn from and take others / teams Research customer / clients and their level of agility and innovation
- Experiment with visual management boards Calculate the time and effort on governance - producing reports, meetings
- Experiment with visual management boards Calculate the time and effort on governance - producing reports, meetings
- Look for opportunities to collaborate with vendors, or uni’s Produce quick one pager case studies on all experiments Identify technology roadmap and opportunities to test new technology to automate and streamline Hold retrospectives in meetings / workshops and identify ways to improve
- Look for opportunities to collaborate with vendors, or uni’s Produce quick one pager case studies on all experiments Identify technology roadmap and opportunities to test new technology to automate and streamline Hold retrospectives in meetings / workshops and identify ways to improve
- Validate support from the top and gather champions Processes and workflow - how we do the work – recruit, onboard, procure, pay Use games as a learning method and a way to engage others Design interactive and experiential learning sessions & webinars
- Validate support from the top and gather champions Processes and workflow - how we do the work – recruit, onboard, procure, pay Use games as a learning method and a way to engage others Design interactive and experiential learning sessions & webinars
- Hope you enjoyed the game! I have shared around 25 ideas for you to try and I’d love to hear how you go! What might you try?
- In providing you with lots of ideas – your job is to consider what’s right in your context and what to try and keep trying…. Mari Andrew is a writer and illustrator living in Washington DC who posts a picture a day on Instagram. I came across Andrew’s illustration of creative sector success: By the time the public sees a successful professional, there is an iceberg’s worth of success under the water level. That success is built on a foundation of “putting yourself out there” and is buoyed by the resilience that comes from being rejected “1000000” times. I’ve said such before, but Andrew’s illustration brings home the point symbolically. You can follow her on instagram: @bymariandrew.
- Of course working with BRADLEY COOPER is a big inspiration!
- Finally… Thank you for your time and feel free to connect with me on linkedin if you want a copy of the slides or any further ideas