1. Office automation, quality control and leverage global expertise

2. VidaTeam Service: Your Modern IP Offices
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Building IP Offices is Easy
 Plug-n-play
 No equipment investment
 No maintenance
 High quality voice
 Web portals:
You are in full control!

3. Connecting to the world
Interconnect your offices
Free internal calls or transfers
Lowest rates for international calls
Numbers from 50+ countries
40+ basic PBX features and
powerful call center tools
Self service web portals
Open API for integration
99.999% uptime
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Worldwide Coverage

4. Admin Portal: You Are in Control
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 Users management
 Device provisioning
 IVR menu authoring wizard
 ACD queue configuration
 Phone number management
 Time-based call routing
 Multi-party conference
 Call recording & voice file manager
 Voicemail to email
 Wallboard & Operator Panel
 Call center reports and stats
Major Privileges

5. Plug-n-Play: Auto Provisioning
Plug in IP phones Register and done
In Web Portal Admin Page
On Your Side
Enter MAC Address Assign Accounts
Generate
Configuration file

6. Supreme Customer Experience
• Manage voice prompts
• On-hold music
• IVR menu
• Easy as 1-2-3,
everyone can do it!
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IVR Authoring Wizard

7. Increased Productivity
• Group agents into
queues
• Play on-hold music,
announce waiting time,
and ring the agents that
are available
• Monitor the performance
on digital wallboards
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ACD Queues and Wallboard

8. No More Missed Calls
Time-based Routing
• Manage phone numbers
• Route inbound calls based
on date and time to:
 IVR menus
 queues
 extensions
 conferences
 voicemails
 or any external numbers
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9. Ensure Quality of Service
Operator Panel
 Real-time status:
 extensions,
 queues,
 conferences
 Call initiation,
hang-up, transfer
 Call barge-in, spy, whisper
 Queue member login/logout
Call Center Reports & Stats
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10. End User Portal: Mobile Friendly
Major Privileges
• Account management
• Device configuration
• Call forwarding on
 Always
 Busy
 No answer
 Offline
• Voicemails
• Call history
• Call recording online playback
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11. Open Interface: VidaTeam API
Empower Your Apps w/ API
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 Simple coding, easy integration
 Programmingly control
everything
 Access all rich features provided
by VidaTeam

12. Testimonials
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Improved company image
The IVR menu plays 10+ page instructions to
the callers automatically. Now we can
concentrate on our work without repeating it
everyday!
The call recording function helps us to ensure
service quality and settle down issues.
Leverage global expertise
We have global offices and work at home
experts. VidaTeam inter-connects them all.
The local phone numbers from different
countries allow us to make free calls or
transfers calls between our teams anywhere
in the world.

13. Tailored to your needs
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• Online signup, instant
activation
• Start small, scale big, add 1
line at a time
• No hidden fees
• Choose your own devices
• Full control of the phone
system
• Affordable, pay as you go Signup Now
Try It For Free!

14. Special Offer
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15. Q&A
Thank You!
Contact us for more details
www.vidanetwork.net
+1 844 688 7888
support@vidanetwork.net
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