1. Latifah Monique Bernard
Queensland, Australia  Arizona, United States of America  E-Mail: LBernard3206@gmail.com
Objective
To obtain a full time position in the auto industry in sales via automobiles or finance
Education
Coppin State University Baltimore, MD USA August 2007- May 2011
Bachelor of Science in Management Science
 Coppin State University Honors College (2007-2010)
 Coppin State University Division 1 Girl’s Softball Team (2008-2011)
 Delta Sigma Theta Sorority (Lifetime Commitment)
Semester at Sea University of Virginia USA June 2010- August 2010
 Explored the countries Canada, Spain, Italy, Croatia, Greece, Turkey, Morocco, and Egypt
 Studied Family Business, Global Studies, and Conflict Management
Work Experience
Smarter Promotions (Appointment Setter) P/T July 2016- November 2016Queensland, Australia
 Outbound call center
 Average 20 appointment per week
Vodafone Business Centre (Business Mobility Specialist) November 2015- May 2016 Queensland, Australia
 New and Retention Sales
 Outbound Calls
 Most Improved Award March 2016
Bell Honda (Sales Consultant) January 2015- August 2015 Arizona, USA
 Sold 33 cars new and pre-owned vehicles
 Speed Council Committee Member
 Made 50 Sales Calls and set 2 appointment Daily
Drive Time Car Sales (Sales Advisor) August 2014- January 2015 Arizona, USA
 Top 5 Sales Advisor for the month of November
 Sold 35 pre-owned vehicles
 Booked and sold appointments
 Took inbound and outbound call

2. 2
Enterprise Rent-A-Car (Assistant Manager) January 2011-December 2013 Maryland &
Arizona, USA
 Developed, planned, and actively participated in branch sales, marketing and customer service
 Customer Service Letters Below
Customer Service Letters
1. Reference #120330-002525
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Summary: Latifah Bernard/50V1
Group: 5099
Brand: Enterprise
Category Level 1: My Customer Service Experience
Category Level 2: General Compliment
Date Created: 03/30/2012
Res #:
Discussion Thread
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Customer By Web Form (Donald Carson) - 03/30/2012 07:03 PM
I wanted to provide you with feedback on my experience with my recent Enterprise Rental in Phoenix, AZ. I had the pleasure of
interacting with Latifah Bernard during my rental pick up. Not often enough do customers take the time to provide feedback of
praise for exceptional service and courtesy... Interacting with Ms. Bernard was a most pleasant experience. She was a model
of positive attitude and cheerfulness. She was very professional and as I left the airport, it made me proud that my son is an
employee of such a fine organization. Based on what I witnessed first hand, I'm certain Ms. Bernard will do well with your
company. My compliments to Ms. Bernard and my congratulations to your management team on the fine job of candidate
selection!
Highest Regards,
Don Carson
Chicago, IL
2. -----Original Message-----
From: Joe Bloom [mailto:jrbloom54@gmail.com]
Sent: Friday, May 31, 2013 8:39 AM
To: Bennet, Nicole M
Subject: Outstanding Service
Nicole,
My name is Joseph Bloom.
I want to let you know that Jose Montes, Latifah Bernard, and the staff at your location at 27TH Ave and Camelback, in Phoenix,
AZ provide OUTSTANDING service.
I first met them a few weeks ago when I had to have my vehicle serviced on the West side and needed to rent a vehicle.
Ultimately I had to rent a couple of more times due the issues with my vehicle, and each time I would travel from Chandler, AZ to
their location specifically because of the impeccable service they provide to their customers.

3. 3
I have listens to them working with other customers as I waited to either rent or return a vehicle and I can tell you the entire staff
is the essence of professionalism.
The management and staff at this location should be recognized for their dedication to customer service and satisfaction. Well
Done!
Joseph Bloom