Part 1 in a 3 part series. This quick presentation helps to begin the discussion about defending your AP department from getting outsourced. This presentation wa first presented by Sherry DePew at the 2009 IAPP forum.

1. OUTSOURCING ACCOUNTS PAYABLE: 1 of 3 ARE YOU PREPARED FOR THE CONVERSATION?

2. Prepare MONITOR & PUBLISH YOUR AP METRICS INTERNALLY Number of Invoices Number of Direct Hits Match Discrepancies Phone Calls Payment Statistics Vendor Database activity ESTABLISH SLA’s WITH YOUR INTERNAL CUSTOMERS

3. Prepare Cont’d BENCHMARK KEY METRICS Cost to process an invoice DPO Turn Around Controls Responsibilities outside of invoice and payment processing

4. What Else? Technology’s Role (your system, electronic load from template) Compliance Continuous Improvement Cost Containment The art of doing more with less

5. Know The Language BPO – BUSINESS PROCESS OUTSOURCING ITO – INFORMATION TECHNOLOGY OUTSOURCING ADM – APPLICATION DEVELOPMENT & MAINTENANCE F & A – FINANCE & ACCOUNTING OUTSOURCING

6. Five Frameworks CAPTIVE CENTER BUILD – OPERATE – TRANSFER DEDICATED BPO CENTER SHARED BPO CENTER GLOBAL DELIVERY CENTER