This document summarizes a workshop on applying the Kanban Maturity Model (KMM) to improve project and service management. The workshop objectives are to understand how KMM can improve these areas and evolve organizational agility. Participants discuss current challenges, identify Kanban practices and cultural values to address them, and define targets for the next 3 months. The workshop is led by Teodora Bozheva, an experienced project manager and Kanban coach who has helped clients enhance predictability, delivery, and business alignment through KMM.

1. KMM For Project and Service
Managers
Teodora Bozheva
@tbozheva

2. @tbozheva #kmm
Objectives for
this workshop
Understand how the
Kanban Maturity Model helps
to
• Improve project and service
management
• Evolve your organizational
and business Agility.
@tbozheva #kmm

3. @tbozheva #kmm
Workshop
outcome
Current difficulties Actions
Kanban
practices
Culture values that
enable them

4. @tbozheva #kmm
Exercise
As a Project / Service Manager, which are the
current challenges for your job?
Think - Discuss -
Summarize
Current difficulties Actions
Kanban
practices
Culture values that
enable them

5. @tbozheva #kmm@tbozheva #kmm

6. KMM for Project and Service
Managers
Teodora Bozheva
Teodora@berriprocess.com

7. @tbozheva #kmm
Project
/Service
Manager
• Individual’s workload
• Work status
• Blocking issues
• Defects and rework
• Make work flow
• Initial policies for managing the work
• Initial understanding of team’s capability
• Initial project portfolio board

8. @tbozheva #kmm
Project
/Service
Manager
• Dependencies
• Customer expectations and acceptance criteria
• Upstream options
• Demand, capacity, classes of service, SLA
• Triage
• Initial forecasting
• Service Delivery and Multiple-projects Review

9. @tbozheva #kmm
Project
/Service
Manager
• Local cycle time
• Flow efficiency
• Forecasting using predictive models
• Risk profiling
• Shared resources management
• SLA on dependent services
• Risk, Portfolio and Operations Reviews

10. @tbozheva #kmm
• Look at the specific Kanban practices on the KMM poster
• Stick the color notes over the practices to indicate
the following:
Green note: I use this practice in my project/service management
routine
Amber note: I do not apply this practice systematically or I have
doubts related to the practice.
Discuss
• Which of your challenges do the amber practices address?
• The development of which cultural values would enable the
introduction of the new practices in your organization?
Group
work
Exercise

11. @tbozheva #kmm
Define the actions you would take to improve your
project and service management
Think - Discuss -
Present
Exercise
Think - Discuss -
Present
Current difficulties Actions
Kanban
practices
Culture values that
enable them

12. @tbozheva #kmm
Kanbanize

13. @tbozheva #kmm
www.kanbanmaturitymodel.com
Materiales en castellano:
www.berriprocess.com

14. Teodora Bozheva
• 20+ years of experience in project management,
leading software development projects of different
size and complexity.
• Coaching and teaching Kanban since 2012.
• Working with companies in different domains:
software development, IT services, bank, industry,
communication media.
• Her clients improve predictability and delivery time of
their projects and services as well as their alignment
around the purpose of their business.
Teodora@berriprocess.com
@tbozheva

15. @tbozheva #kmm
Workshop
outcome
Current
difficulties
•
•
•
Next 3 months
target
•
•
•
Actions
Kanban practices
Culture values that
enable them

16. @tbozheva #kmm
Workshop materials

17. @tbozheva #kmm
Current
difficulties
•
•
•
•
•
•
Actions
Kanban practices
Culture values
that enable them
Think - Discuss -
Summarize
Exercise
• What aspects of your
management process would
you change to make sure
that your products and
services are fit-for-purpose?
• Review the list of your
current challenges and the
identified improvement
needs for your management
process.
• Define your target for the
next 3 months.
Next 3-
months target

18. @tbozheva #kmm
www.kanbanmaturitymodel.com

19. @tbozheva #kmm
Teodora Bozheva
• Co-author of the “Kanban Maturity Model: Evolving Fit-
for-Purpose Organizations”
• 20+ years of experience in project management,
leading software development projects of different size
and complexity.
• Coaching and teaching Kanban since 2012.
• Working with companies in different domains: software
development, IT services, bank, industry,
communication media.
• Her clients improve predictability and delivery time of
their projects and services as well as their alignment
around the purpose of their business.
teodora@berriprocess.com
@tbozheva
www.berriprocess.com