4. Key Assumptions
• Seniors want help using their computers
• Seniors will pay $30/month for the service
• Helping seniors can be a burden on their
children
• Seniors will be willing to call for help when
an issue arises
5. Weekend at a Glance
• Went to 2 senior centers
• Spoke to 3 senior specialists (phone)
• Interviewed 10 seniors (in person)
• 10 phone calls to Craigslist ads
• Interviewed 4 children of seniors
• Phone call with Mrs. Owens! (phone)