1. LESLIE A. JONES, MS, CSM
NORTHERN VIRGINIA, USA
202.631.3464  leslieandersonjones@gmail.com
AGILE IT PROJECT MANAGER | CERTIFIED SCRUMMASTER®
|
QUALITY MANAGER | TECHNICAL WRITER
Award-winning, versatile manager and team member experienced in software engineering
project lifecycle management within the Healthcare IT domain, consulting for the Federal
government with extensive experience in quality management, CMMI,
proposal writing, and technical writing
 Agile Project Manager on a multi-year, US$ 2.47M Healthcare IT project for the Food & Drug Administration
(FDA) involving migration and enhancements for a mission-critical IT systemthat gathers,stores,and reports
on federally mandated device incident reports from hospitals nation-wide.
 Hospital liaison and recruiter to coordinate with 300+ hospitals for the FDA to identify, assess,and shortlist the
best 30 hospitals in terms of readiness for an HL7 integration program.
 Quality Managerimplementing and adhering to Capability Maturity Model Integration (CMMI)-based company
quality management processes and standards.Created and implemented quality artifacts for company use and
standardization.Participated in two CMMI Level 3 appraisals.Responsible for monthly quality assurance audits
for all of the company’s IT projects executed for the FDA.
 Project Control Specialist and Technical Writer supporting multiple engineering contracts for critical FDA IT
systemthat manages drug adverse events submitted to the FDA in support ofthe FDA's post-marketing safety
surveillance program for drug and therapeutic biologic products.
 Technical Writer for the Millennium Challenge Corporation (MCC) documenting over 35 standard operating
procedures,systemadministration guides, and othersystems documentation for a Federal, integrated data
analysis system.
 IT Communications Specialist for the U.S. Department of Transportation (DOT) Federal MotorCarrier Safety
Administration (FMCSA). Received two departmental awards for high-quality work and positive attitude.
 Agile Project Management  Healthcare IT  Budget Management
 Systems Engineering Lifecycle  Agile Scrum Development  Proposal Writing
 Cross-Cultural Communications  Stakeholder Communications  Technical Writing
 Government Contracting  Risk Management  Scheduling
 Meeting Facilitation  Process Improvement  Relationship Management
 CMMI Development  Quality Management  SharePoint
AREAS OF EXPERTISE
PROFESSIONAL PROFILE

2. LeslieA. Jones
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MedSun Project Manager | Hospital Liaison 07/2012 – 06/2015
ChickasawNation Industries Professional Services (CNIPS) | FDA Rockville, MD
 Project Manager for an IT improvement project for the FDA Center for Devices and Radiological
Health (CDRH) Medical Product Safety Network (MedSun).
 Hospital liaison coordinating with 300+ hospitals to select, based on established criteria, the best 30 for a
pilot program.
 Recruited 42 hospitals and coordinated over80 medical facilities to participate in an FDA project to
implement a new import feature that reduces device incident reporting time and enables hospitals to meet
requirements more easily.
 Managed development, testing, and project activities via Agile Scrum methodology.
 Planned, governed,and facilitated Sprints through daily Scrum sessions.
 Tracked and managed project risks, issues,and action items to closure.
 Composed and delivered client and company project reports.
 Managed project's budget,schedule,estimates,and actuals.
 Promoted client relationships.
 Solicited and secured healthcare facility participation at a national level.
 Composed and produced documentation for enterprise performance lifecycle (EPLC) compliance
and to meet contract requirements.
 Managed and closed-out three separate taskorders,including all documentation and project
management requirements.
 Managed teamSharePoint project site, adhering to company and client’s processes and quality
standards.
CNIPS Quality Manager 08/2014 – 11/2014
ChickasawNation Industries Professional Services (CNIPS) Rockville, MD
 Performed monthly quality assurance audits for compliance related to the organization’s quality
management plan and quality processes.
 Drove change management for adoption ofCMMI-based quality processes.
 Managed quality activities via Scrum methodology.
 Prepared artifacts for and participated as Project Managerin CMMI appraisal.
 Represented organization as the Quality Managerduring the CMMI appraisal.
 Created templates for project use and quality compliance.
 Worked with project IT development and testing teams to standardize processes and documentation.
 Managed Quality Management SharePoint site.
 Trained project team members on quality management processes.
FAERS Project Control Specialist | Technical Writer 09/2013 – 06/2014
ChickasawNation Industries Professional Services (CNIPS) | FDA Rockville, MD
 Key project management support teammember for the FDA Center for Drug Evaluation and
Research (CDER) Adverse Event Reporting System(FAERS).
 Facilitated systemrelease stage gates,including gathering and incorporating stakeholderfeedback
on project documentation, and creating and presenting the final results presentation.
 Composed and delivered monthly activities for client project status reports.
PROFESSIONAL EXPERIENCE

3. LeslieA. Jones
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 Served as the SharePoint site manager for severalsites.
 Composed and delivered functional and engineering documentation.
 Composed and produced documentation for EPLC compliance and to meet contract requirements.
 Worked with FAERS IT development and testing teams to create templates and standardize processes and
documentation.
eDRLS | UFFDM Technical Writer 01/2011 – 07/2012
ChickasawNation Industries Professional Services (CNIPS) | FDA Rockville, MD
 Technical writer on four FDA CDER projects for IT systems that manage medical data for the purpose of
public safety: Electronic Drug Registration and Listing System, eSubmitter, Janus Interface, and the User
Fee Facility Data Management System(portal platform).
 Authored,edited,produced,and delivered full suites ofdocumentation forsystems development
according to the EPLC and agency guidelines and policies.
 Created and delivered numerous user guides for varying permission levels for the systems.
 Directed one junior-level technical writer.
Technical Writer 09/2010 – 12/2010
IndependentContractor | CSC | MCC Washington, DC
 Authored, edited, produced, and managed online and hard-copy versions of the agency’s IT standard
operating procedures and system administration guides for networking, server, troubleshooting, and
help deskoperations.
 Edited a knowledge gap analysis,systemhardware description,and systemconfiguration documents.
 Interviewed subject matter experts to compose and produce an administrator’s guide, help desk
escalation guide,and systemgrowth and performance documents, among others.
IT Communications Specialist 11/2004 – 11/2008
Econometrica, Inc. | FMCSA | DOT Washington, DC
 Worked with change management team, upper management, nationwide stakeholders, IT support
group,and Federal employees to successfully promote and gain stakeholderbuy-in forFMCSA’s IT
modernization program—a multi-year effort.
 Helped conceive,write, and edit communications strategies forthe modernization program.
 Conceived and produced highly anticipated monthly marketing posters to create visibility and
accountability for monthly IT activities.
 Conceived, authored,designed,and produced content on a variety ofcommunication mediums,
including three separate monthly IT newsletters,web pages,promotional brochures,and
presentations forIT workshops and seminars.
Masterof Science,
Technical Communication
NORTH CAROLINA STATE UNIVERSITY
Raleigh, NC
Bachelor of Science,Philosophy and
Psychology Double Major
GUILFORD COLLEGE Greensboro, NC
Certified ScrumMaster®
cPRIME McLean, VA
Certificate, CMMI for Development
LEADING EDGE Reston,VA
Certificate, SharePoint for Power Users
ONLINE, Triangle, VA
EDUCATION AND TRAINING