1. Leslie Nelson, CTC
13341 Birch Street #914, Overland Park KS 66209 PH: 913-689-0549 Email: leslietfj@gmail.com
WingGate Travel Overland Park KS 2013-present
Travel Counselor
• American Express Travel Insider for Dubai, a designation of superior expertise in selling Dubai to
luxury clientele
• Consulted, researched, planned and sold full service leisure travel
• Serviced accounts of varying sizes including universities and a major pharmaceutical company
• Supported owner in development of leisure marketing plans, including redesigning company web
site
• Maintained social media through daily posts to company Facebook page
• Achieved success in sales, quality control, and management and developing positive work
environment
• Worked to maintain and build client base, both corporate and leisure
• Designed promotional materials using Microsoft Office suite, including Word, Excel, PowerPoint and
Publisher
Boulevards of Travel Newport Beach CA 2012- 2013
Commissioned Sales Agent
• Commissioned sales agent, selling deluxe and luxury travel focusing on South Asia, Middle East,
cruising, Hawaii and Italy
• Responsible for developing my own clientele from scratch in new home region
Sheikh Mohammed Centre for Cultural Understanding Dubai UAE 2010-2011
Hotel Liaison
• Liaised between hotel concierges and the Centre to educate about the programs the Centre offers
• Visited hotels throughout the city, made phone calls, communicated via email to help with special
services and reservations
WingGate Travel Overland Park KS/Dubai UAE 2007-2012
Travel Counselor
• 3 years spent as independent agent selling deluxe leisure travel to expats in the UAE
• Supported corporate and leisure clientele in the Kansas City area
• Communicated via email and phone call to process travel requests in most efficient method possible
Nabholz Construction Lenexa KS 2003-2007
Project Management Assistant and Assistant to the Vice President
• Worked closely with 5 Project Managers and 10 Construction Supervisors and a long list of
subcontractors to maintain on-time schedules and client satisfaction
• Managed office, handling mail, time cards, filing, copying, billing, phones, contracts, etc.
• Assisted in marketing proposals, designing and printing brochures based on Manager input
• Used a variety of software including Microsoft Office products
• Provided sales incentives and built ongoing relationships.
Travel and Transport Kansas City MO 1998-2002
Travel Counselor
• Worked in call-center environment for major US bank, providing domestic air, car and hotel
reservations
• Designated to dedicated desks to help with challenging customers and special events departments
• Maintained highest levels of quality control standards for reporting and customer service
• Trained associates in corporate and leisure travel policies and procedures as well as sales
techniques
• More than $1,000,000 annually in sales

2. AAA Iowa Travel Agency Cedar Rapids IA 1996-1998
Branch Manager
• Managed small full service agency in airport environment
• Primary role was to handle emergencies for regional offices by building rapport with airline counter
staff
• Wrote budgets and maintained profit and loss statements
• Designed and quality controlled newspaper advertising, using coop money from leisure vendors
• Sold corporate and leisure travel with focus on preferred vendors
Travel and Transport Lisle IL 1993-1996
Travel Counselor
• Worked as floater, servicing 15 on-site locations around the US, training employees, crisis
management, consulting with corporate travel management about best practices
Executive Volunteer Experience
• President, Kansas City Alpha Xi Delta Alumnae Association 2014-present
Oversaw executive board, attending all meetings and event, served as representative to community
philanthropic events, assisted with growth and increased strength of the entire association.
• Volunteer Coordinator, KC Walk Now For Autism Speaks 2015
Found and recruited members to fill entire board for local charity event. Served as negotiator
between paid staff and volunteers to resolve conflict.
• Recording Secretary, FAUSA (www.fausa.org) 2015-2017
Served on executive board of American organization that support women who were formerly
members of the Federation of American Women’s Clubs overseas. Included writing newsletters and
improving communications with members across the country.
• Communications Director, American Women’s Association of Dubai 2011-2013
Served on executive board of influential social, cultural and philanthropic organization in Dubai.
Wrote monthly newsletter. Wrote twice monthly emails to entire membership to keep everyone
informed of activities and other Association news. Oversaw all of the social/activities schedule
through the summer months. Assisted with development and organization for annual gala.
Education
• University of Iowa, Iowa City, IA BA Journalism, 1988
• Echols International Travel School, Chicago, IL Certificate, 1993
• The Travel Institute Certified Travel Counselor, 1998