Transforming The Customer Experience With Real-Time Insights

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Streaming data pipelines allow almost any organization to deliver higher value, faster, to customers. Delivering on the real-time element of the customer experience, however, necessitated a major overhaul to HPE's architecture. In this Gartner Catalyst 2018 session, Jeff Dutton, Data Platform Architect for HPE, will share his journey developing a new architecture to deliver real-time insights from billions of IOT sensors, trillions of metrics, and petabytes of data.

Tecnología

Transforming The
Customer Experience
With Real-Time Insights
Lessons learned at HPE InfoSight

Situation Vision Strategy Struggles
Roadmap

Vision
1
2
3
4
5
Scale
Development
Real-Time
Broad Insights
Diverse Use
Cases
Agile
Infrastructure

Strategy
Streaming data architecture with Fast Data processing
Microservice architecture for scaling development and
deployment of services
Polyglot Persistence using tiered and diverse data
stores matched to the use cases
Orchestrated Container Platform for flexible, agile
infrastructure to enable fast time to market
Inner Source with social coding to enable development
teams throughout the organization

Reactive Manifesto
Goal
Principles
Means
http://reactivemanifesto.org

Streaming and Fast Data
IoT Core Domain
API Query DB
Data Warehouse
or Data Mart
Device Shadow
Service
Device Shadows
Device
Streaming
Load
Streaming
Load
Stateless API
Microservice Data Science
KafkaSubscribe to Event Streams from other Domains
Domain-Produced
Event Stream
Config
Rule
Checking
Device
Device Shadow
Commands /
Queries
Status, Metrics,
Events, Logs
Streaming
Analytics / ML

Kafka
Device
Auth
Federated ID
Entitlement
CRM
Cases
IoT Core Domains
Installed Base
Notification
Rule
Registry
API
Gateway
Device Shadow
Wellness Tagging
Microservices

Polyglot Persistence
*
Customers
Support
R&D
Data
Warehouse
SQL
Data
Lake
Tiered Data
Transactions
vs. Query
Streaming
No
“best DB”

Container Orchestration
Registry Networking Storage Security Telemetry
= Orchestration
Containers

Inner Source to Scale Development
Goal
Principles
Means

Struggles
Overwhelming
Thinking
differently
Last 20%
Divergence
Organizational
immune system

Pro-Tips
1. Rationalize your buzzwords
2. Domain-Driven Design
3. Stream all the things…
4. But not all at once
5. POC the hard parts
6. Get help early on
7. Keep going
8. Fail fast

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