1. The Habit Loop: Change the Routine, Change
the Results
Gaining Trust and
Building Morale
Dr. Linda Pickard, PhD
CEO, Pickard & Laws
416 505-2557
lpickard@pickardlaws.com

2. Profile: Linda E. Pickard Ph.D.
 Award-winning instructor/adjunct professor for design and delivery
of innovative leadership programs
 Social media writing: twitter.com/lindapickard;
www.nkleadership.blogspot.com
 Areas of specialty: neuro-leadership (applying brain science to
leader and team member behaviour), visioning, strategic thinking
& planning, strategy execution (team level), developing and
leading high performance teams, creative problem-solving.
 President & CEO, Pickard & Laws
 Hon. B.Sc.(Food Sciences), Dip. Nutr. (Public Health Nutrition),
M.Ed., Ph.D. (Educational Psychology), University of Toronto
 Email: lpickard@pickardlaws.com
2

4. Gaining Trust and Building Morale:
Even Monkeys Have Their Standards
http://www.youtube.com/watch?v=GcJxRqTs5nk
/Frans de Waal, Moral behaviour of animals

6. Today’s Objectives
1. Explore trust - and morale – building through
three lens – charisma, character and
confidence;
2. Clarify why and how emotions drive trust and
morale.
3. Add to your tool kit of effective leadership
practices.

7. Agenda
• The Trust Foundation: SCARF Power
• The Inspiring Start: Charisma (Passion,
Purpose or Cause)
• The Core of Everything: Character (Ponder)
• The Necessary Mindset and Habit: Confidence
(Practice)
• New Ways of Working

8. Engagement Rises and Falls on Subtle
Signals

9. Powering Up Trust and Morale: A Lens
for Exploring
3Cs: Charisma, Character and
Confidence
4Ps: Passion, Purpose, Ponder, Practice

10. The Brain – Evolutionary Levels, Multiple
“Societies” and Feedback Loops
• I: The Reptilian Brain (The
Basics - Stayin’ Alive)
• II: The Mammalian Brain
(Instincts and Relationships)
• III: The Human Brain: (Future
Possibilities…Decisions – The
CEO)

12. The Inspiring Start: Triggers of Trust
and Morale (SCARF Power)
• Status: relative importance to
others
• Certainty: ability to predict
future
• Autonomy: sense of control
over events
• Relatedness: Sense of safety
with others
• Fairness: perception of fair
exchanges between people
12

13. Brain Politics: Social needs are Treated Much
the Same Way in Our Brains as Need for Food
and Water
13

14. Thoughts Drive Emotions and
Emotions Drive Motion
Positive emotions produce optimal functioning, not
just within the present, pleasant moment, but over
the long-term as well.
/Barbara Fredrickson, Broaden and Build Theory of Positive Emotions,
U. North Carolina, Chapel Hill.

15. Gaining Trust and Building Morale:
Habit to Practice # 1
Change the
chemistry of the
conversations (CIQ)
15

16. What is Charisma?
• Greek word “gift”
• Religious connotation: “of
the spirit” and “inspired”
• “Visionary”, “energetic”,
“unconventional”
• Beneficial in times of
distress (psychic,
political, economic,
ethical, religious)
16

17. Charisma is Top Leadership Quality Across
61 Cultures (17,300 Managers)
• Integrity
• Inspirational
• Visionary
• Positive
• Encouraging
• Motivating
• Confidence-building
/Globe Leadership, 2007
17

18. The “Why?” of Work (Purpose) is
Central to Charisma

20. Charisma: “Fighting” for A Cause -
Children’s Rights

21. Building a Democracy in Tunisia

22. If Purpose and Passion Get Things Started, Then
Warmth and Competence are the Conduits
Warmth Behaviours? Competence Behaviours?
22

24. Gaining Trust and Building Morale
Habit to Practice # 2 (Charisma)
• Fight for a
cause/purpose (the
answer to “Why?”)
• Engage your team in
exploring its “cause”
• Show your passion
(warmth)

25. The Core of Everything - Character:
Who Am I?

26. Can You Change Your Character?
• Comes from Greek word
“engrave”
• Sum of deeply engrained
patterns of behaviour (“inner
theatre”)
• Acquired through genetics and
culture
• Used interchangeably with
personality

27. Which of These Factors Do Not Substantially
Impact Team Performance?
• Equal opportunity of turn-
taking/input
• Incentives
• Social connectedness
• High aggregate IQ
• Women
• Progress/small wins
• External intelligence gathering
• Emotions of team
leader/manager
27

28. Sleep Gives Character a Boost
• How much is needed
daily?
• What do you get on
average daily?
• What’s the downside of
too little sleep?
28

29. Gratitude Activates Your Inner
Mandela
http://www.youtube.com/watch?v=oHv6vTKD6lg&li
st=PLzvRx_johoA_QznlVHjbByQdHZAhWRQzr&in
dex=12
/Soul Pancake, The science of happiness.

30. Micro-Breaks “Away from Huge Screen of
Life” Open Up Space for Perspective
30

31. How Long Can You Sit Still?
31

32. An Engaged Inner Life Develops
Character
Eulogy virtues
…whether you are kind,
brave, honest, other-
focused (prosocial), give to
receive
32

33. Gaining Trust and Building Morale
Habit to Practice # 3 (Character)
Ponder
(mindfulness)

34. The 20-Mile March: A Commitment
Culture (J. Collins, Great by Choice)
34

35. Confidence and Competence: The
Paradox
Modest Confidence
• Aids in adapting to
environment
• Enables paying attention to
situation
• Catalyzes self-improvement
Extreme Confidence
• Increases danger of
narcissism
• Can lose touch with reality
• Can become morally
disengaged

36. Confidence “Sweet Spot: When We
Feel Safe and Special
The healthy middle -
Moving seamlessly
between self-absorption
and caring attentiveness…
/Craig Malkim, Rethinking
Narcissism
36

37. Golden Rule of Habit Change: Keep Same
Cue and Reward, Change the Routine
37

38. A “Can Do” Growth Mindset is Key to
Habit Change
https://www.youtube.com/watch?v=OMbsGBlpP
30
/Charles Duhigg, The power of habit. TED Talk

39. Gaining Trust and Building Morale
Habit to Practice # 4 (Confidence)
Deliberately Practice
• Before enlightenment,
chop wood, carry water
• After enlightenment, chop
wood, carry water
39

41. Gaining Trust and Building Morale
Habits to Practice (Summary)
• SCARF Power
• Charisma (+ve cause)
• Character (challenge ‘ostrich
self’)
• Confidence (growth mindset)
• Change CIQ
• Show passion, ignite with
purpose
• Visit your “inner theatre”
(ponder)
• Practice deliberately/invoke
personal power
41

42. What is One Habit You Will Practice?

44. Persistence Pays
Hilary Hanson (May 27, 2015). Dog with big stick
on narrow bridge teaches us the meaning of
trying. Huffington Post (0:60)
http://www.huffingtonpost.com/2015/05/27/dog
-big-stick-bridge-
video_n_7451004.html?ncid=tweetlnkushpmg00
000067