Viveka von Rosen is a social media expert and trainer who discusses managing your online presence and social reputation. She explains that social media allows you to connect with others and share information more easily. However, you must maintain transparency, authenticity, and integrity online. It is important to understand what information Google and others share about you online and to monitor what is said by and about your brand. Viveka provides tips on getting started with social media, including developing your brand, choosing appropriate profiles, and engaging with best practices.

1. Social Reputation:Managing your Online Presence What Online Impressions are You Creating for Yourself and Your Company?

2. Presented by: Viveka von Rosen viveka@LinkedIntoBusiness.com vivekavr@gmail.com www.linkedin.com/in/LinkedInExpert www.twitter.com/LinkedInExpert www.facebook.com/linkedinexperttraining www.linkedintobusiness.com 970-481-8916

3. BIO: Viveka von Rosen Successful entrepreneur, a nationally renowned IA Certified LinkedIn expert & trainer. Founder of LinkedIntoBusiness and Smart Blonde Media SM Master for ABCN, Senior Partner at LinkedStrategies.com Principal Social Media Consultant for Servana.com, Trainer for LCWC, Certified Social Media and International Social Media. Strongly believes that giving is a best business practice and is passionate about meeting new people and supporting them in their passions and purpose. Mission Statement: Linking people to their potential using social media strategies. 3

4. Learning Objectives What is Social Media and Isn’t It a Fad? Common Misperceptions of Social Media Social Media Demands Who doe s Google Say You Are? Social Reputation – Who’s in Control? Getting Started (or Cleaning Up) Branding – Who are You? Best Practices Monitoring Tools © Copyright 2003-2009– Linked Into Business - All Rights Reserved 4 4

5. What is Social Media? User generated content that widens your sphere of connections and influence. A free tool allowing you to provide, share and receive information with a targeted audience OR the world. An engagement with online communities to generate exposure, and the opportunity to position yourself or your company. 5

6. Social Relations Janna Anderson of Pew Research writes: The social benefits of internet use will far outweigh the negatives over the next decade….email, social networks, and other online tools offer ‘low-friction’ opportunities to create, enhance, and rediscover social ties that make a difference in people’s lives….The internet lowers traditional communications constraints of cost, geography, and time; and it supports the type of open information sharing that brings people together. i.e. IT’S CHEAP AND EASY! 6 (http://www.pewinternet.org/Reports/2010/The-future-of-social-relations.aspx)

7. Social Media Misperceptions Twitter (is a waste of time) Facebook (is only for friends and family) LinkedIn (is for professionals or B2B or jobseekers only) Other? (I just don’t have the time) 7

9. Need to be heard

10. Quest for authenticity

11. Ease of use & low barriers to entry (Free! )

12. Social contact for the introvert

13. Access to INFO

15. Social Media = Exposure Create Connections Create Relationships Create Trust Create Community Exposure 10

16. Social Media ROI

17. Not Reason Enough? How About This? You can’t bury your head in the sand anymore. Even if you are not ON Social Media – you (or NPO) is showing up IN Social Media

18. Social Reputation: What you say about yourself, and what others say about you “As information shrinks our world, it will become easier for one’s misdeeds to return to them or for outbursts of regrettable behavior to be reported and shared…For better or worse, technology makes the citizenry its own Big Brother. Some will welcome this as transparency; others will feel oppressed.” -Stuart Schechter, a researcher for Microsoft 13

19. Social Media and the Web have a “Special Relationship” 14

20. Social Reputation:What is Google Saying About You? According to Pew Research 67% of Adults (over 18) have Googled their name. 15

21. Getting Started Your “Social Story” Branding Why You? Why your Company? Recommended Usernames Your Name Your Name at Company Keywords What Describes You? What Describes your Company? 16

22. Branding Are you well branded? Discovering who you are? Why you? Why your NPO? Think benefits – not features

23. Self Branding and Your NPO Volunteer Advocate Employee 18

24. Are You an Individual Representing? Existing accounts – do you keep them separate? Names and usernames and email addresses Is it time for a social media policy?

26. Job Title

27. Offers

28. Services

30. Where Should You Play? Where are you already? Where is your audience? What best suits your content? 22 22

31. Monitor: Your Presence Google Blog Search Technorati TweetBeep Google Alerts MonitorThis Naymz Social Mention Twitter Grader

32. Monitor: What Others are Saying What is your: Existing audience saying? Potential audience saying? Former audience saying? Industry saying? Competition saying? Social Media is one of the best customer satisfaction and customer service tools you are likely to engage in! 24

33. Best Practices A little bit every day Do good Share Help someone out Entertain and engage Build relationships Moniter Rinse and Repeat (Rinse away what doesn’t work, repeat what does) 25

34. Social Media Tips Act fast! Keep everyone you know in the loop Don’t count anyone out as un-useful. Be open to new contacts Confirm your privacy settings Engage your employees Have a Social Media Policy Have a Social Media “Style Sheet” 26

35. Small Business Practices: Don’ts DON’T… Post photos that you wouldn’t want a donor or ED to see Post company business (good or bad) and inappropriate information about your current or former employer / employees / clients Post the stupid stuff you do at work (eg: goofing off, playing games, flirting) 27

36. The 8 “Be’s” to Job Seeker Success in Social Media Be Relevant Be Informative – share useful information Be Human – create relationships Be Current – keep on track every day Be Transparent – and back up your claims Be in Touch – pick up the phone! Be Clear on your Offer – what is your brand? Be Clear on your Keywords - optimize 28

37. Questions?

38. Contact Me Please feel free to invite me to connect: Viveka@LinkedIntoBusiness.com www.linkedin.com/in/linkedinexpert Tweet me @LinkedInExpert Call me at: (970) 212-4711 30