The document provides best practices and recommendations for improving internal communications (IC) within organizations. It notes that effective IC is strongly correlated with employee engagement, operational performance, and profitability. Specifically, it recommends that organizations: 1) Move from a top-down, hierarchical communication model to a more horizontal, peer-to-peer approach to transform IC into a dynamic tool that drives business results. 2) Approach IC planning and preparation with the same rigor as external communications, using tools like agendas and talking points. 3) Focus on curating, enabling, and facilitating employee-generated content rather than just disseminating information from the top. 4) Emphasize dialogue over monologue