Local
Digital
Programme
Local Waste Service StandardsLocal Waste Service Standards
Front End Integration WorkshopFront End Integration Workshop
#LocalDigital @LDgovUK
bit.ly/WasteProject
8th
January 2016

Local
Digital
Programme WelcomeWelcome
#LocalDigital @LDgovUK
bit.ly/WasteProject
Linda O’Halloran | Product Owner| @LindaSasta

Linda O’Halloran | Sector-Led Data Standards for Local Waste Services | Front End Integration Workshop | 8th
January 2016

May June July Aug Sept Oct Nov Dec Jan Feb
Beta phase
One or more LAs implement
live changes.
The project team offers:
•Implementation audit
•Implementation planning
•Service design support
•Tech support
Show & tell
Alpha phase
Develop, share & publish
alpha versions of:
•data model
•publishing standard
•API specifications
•Referencing implementation
•Business case
Show & tell
You are here
Project Roadmap
Discovery phase
•Discovery days with each LA
•Discovery session with public
sector stakeholders
•Discovery session with
commercial sector
•Collation of needs into a
backlog and roadmap
•Review of backlog and
roadmap with LAs
Linda O’Halloran | Sector-Led Data Standards for Local Waste Services | Front End Integration Workshop | 8th
January 2016

5
Workshop Objectives
1. Ensure API works for front end
2. Development integration plan for partner councils
3. Identify barriers to agreeing a standard user interface
• Council policy and politics
• How event types mapped to UI strings
4. Propose standard user interface, if desirable

6
Workshop Plan
1. Introduce the project, and it’s short and long-term goals
2. Review API and how it could power web forms
3. Break into working groups to design each integrating
council’s citizen-facing web service
4. Feed back on API, and discuss the best UX to promote
5. Refine each council’s plan
6. Discuss next steps
7. Optional API review workshop with Paul after

Local
Digital
Programme
The Waste API and how it canThe Waste API and how it can
power web servicespower web services
#LocalDigital @LDgovUK
bit.ly/WasteProject
Paul Mackay | Technical Lead|

8
Group Exercises
PART 1
Review RU Day outputs, comparing them to existing customer
journeys
***
PART 2
Design the ideal customer experience for your council’s website, and
feedback on what the API needs to do to support this
***
PART 3
Refine designs and implementation plans
***

Key Features of Good Customer Journeys
designed by councils at DCLG Really Useful days in 2014-5
Linda O’Halloran | Sector-Led Data Standards for Local Waste Services | Front End Integration Workshop | 8th
January 2016

Workshop Instructions - 1
Linda O’Halloran | Sector-Led Data Standards for Local Waste Services | Front End Integration Workshop | 8th
January 2016
Task Part 1 Time
1 Choose note taker and presenter 2 mins
2 Review other 2 council CJs 10 mins
3 Brainstorm your council's policy objectives, thinking about how the
web forms we're looking at might realise them
5 mins
4 Review/ critique your CJ in particular, referring to the RU day
findings enclosed
8 mins
5 Present your CJ back to group, flagging its strengths and
weaknesses, how it promotes the council's policy objectives and
what might need to be changed
2 mins per
group

Workshop Instructions - 2
Linda O’Halloran | Sector-Led Data Standards for Local Waste Services | Front End Integration Workshop | 8th
January 2016
Task Part 2 Time allowed
1 Choose note taker and presenter 2 mins
2 Start planning how your council should ideally allow people find out
when their next collection day is
18 mins
3 Start planning how your council should ideally allow people find out
when their next collection day is
20 mins
4 Things to consider:
How user lands on both pages 25 mins
How page delivers on important policy objectives
How edge case personas navigate the page
How this online interaction fits into a wider end-to-end digital service 25 mins
How will pages connect to standard API and any issues you foresee
with this
5 Prepare your 3-minute presentation back to plenary 5 mins

Workshop Instructions - 3
Linda O’Halloran | Sector-Led Data Standards for Local Waste Services | Front End Integration Workshop | 8th
January 2016
Task Part 3 Time Allowed
1 Choose note taker and presenter 2 mins
2 Based on plenary discussions, refine your form design to
incorporate points and make mock-ups to present back
15 mins
3 Note actions that need to be taken to implement this
design
8 mins
4 Prepare your 3-minute presentation back to plenary 5 mins

13
Discussion Questions
1. how to deliver the real thing?
2. How much effort will your council have to make?
3. Is a common front end desirable?
4. What are the barriers to specifying common user interface/
form functionality?
5. Could teams better estimate integration costs to inform
business case and phase 2 plan?

1. Implement with suppliers and councils by
22nd February 2016
2. Public sector phase 2 planning workshop –
13th
January
3. Business case beta 1st
week of February
4. Private sector phase 2 planning workshop –
15th
February
5. Final business case and collaboration toolkit
publications – March
Next steps: Ending phase 1
Linda O’Halloran | Sector-Led Data Standards for Local Waste Services | Improving UK Waste Management | 12th
November 2015

Local
Digital
Programme Thank you. Feedback?Thank you. Feedback?
Matt.Wood-Hill@communities.gsi.gov.uk#LocalDigital @LDgovUK
bit.ly/WasteProject