With the product & service portfolio, the LOESCHE Customer Service Sales Department covers the demands related to modernization and enhancement activities.

1. My
My
RELIABLE PERFORMANCE OF THE MILL
CIRCUIT WITH PRODUCTS AND SERVICES
ESTABLISHED BY LOESCHE CUSTOMER SERVICE SALES

2. With the product/ service portfolio the Loesche Customer Service Sales department
covers the demand of all clients related to modernizations and enhancement activities.
We target the customer needs for:
• Production
• Efficiency
• Availability and Reliability
With our innovative technology we exceed the customers’ expectations for an enhance-
ment of the mill performances.
Summary
Lifecycle – close collaboration for a maximum performance

3. Performance packages
VRM Online Support
Feeding & mill circuit
improvements
Technical audits
Service contracts
Technical consulting
& Troubleshooting
Feasibility studies
Solution packages – for modernization and upgrading
Service solutions – for better performance of the grinding unit
The above mentioned products are only showing the newest and most innovative retrofit
solutions of the department Customer Service Sales. Loesche has a variety of
customized and sustainable modernizations in order to enhance the mill performance.

4. Customer Service structure
Benefits for the clients:
• Intensified technical consultancy by the own service engineers ensures high quality of
technical responses
• ONE face to the customer for long lasting relationship
• Close interplay of the CS Sales and CS Spare Part department to cover entire clients’
requirements for modernizations, spare-, wear- and strategic parts
• Minimal response time achieved for technical and commercial inquiries for Customer
Service issues
SalesDepartm
ent
Spare
PartsDepartment
Customer
Service Engineers

5. For further information such as detailed
scope of supply and quotations the
Customer Service Sales department
can be contacted under:
LOESCHE GmbH
– Customer Service Sales –
Hansaallee 243
D-40549 Düsseldorf, Germany
Phone +49 - 211 - 5353 - 0
Fax +49 - 211 - 5353 - 500
Email customerservice@loesche.de
www.loesche.com