This short webcasts explains how you can use the interactions with your Customers through your Contact Centers in order to generate more loyalty, positive word of mouth and ultimately saving a lot of marketing money and get more revenues.

1. >>
GENERATING CUSTOMER
LOYALTY IN CONTACT CENTERS

2. Nixxis in a nutshell
• Founded in 2006 by call center experts with 100+ year experience
• Headquarters in Brussels, Belgium
• Good logistic coverage in Europe (9 offices, 30 countries)
• Focus on software development
• Target: customer contact & interaction centers (10 to 500 agents)
• On-site installation and cloud-based deployment
• Go-to-market model / major channels (integrators, outsourcers,
telco providers, end customers)

3. NIXXIS WILL HELP YOU LIVE UP TO YOUR
CUSTOMER INTERACTION CHALLENGES

4. © Nixxis. All rights reserved.
BECAUSE WE KNOW ALL
WHAT PEOPLE HATE

5. © Nixxis. All rights reserved.
LONG WAITING TIMES

6. © Nixxis. All rights reserved.
POORLY DESIGNED IVR
“If you’re calm and rational, press 1.
If you’re a whiner, press 2…”

7. © Nixxis. All rights reserved.
INABILITY TO ACCESS THE
RIGHT PERSON

8. © Nixxis. All rights reserved.
INCONSISTENT & RANDOM
INFORMATION

9. © Nixxis. All rights reserved.
HAVING TO REPEAT INFORMATION
I did not have
sex with that
woman!

11. When you are completely
and unable to face up to the
challenges …

15. MultiwaveCampagnis

16. MULTIWAVE CAMPAIGNS

18. TEAMOVERFOW

19. TEAM OVERFLOW

20. Queue 1 Queue 2 Queue 3 Queue 4
Call 1
Call 2
Agent A Agent B Agent C

21. Queue 1 Queue 2 Queue 3 Queue 4

22. Queue 1 Queue 2 Queue 3 Queue 4
PROFIT
BASED
ROUTING

23. PROFIT BASED ROUTING

24. INTELLIGENT CALL LISTS

26. SINGLE MULTICHANNEL VIEW

27. SINGLE MULTICHANNEL VIEW

28. Serving you...
• Native virtual multimedia
approach
• Channel interaction switching
• Business process driven, no
need for re-engineering
• Profit & Cost based routing &
dialling
• Team overflow
• Ready during wrap-up
possibility
• Business driven supervision
• Multiple active sessions
• Switch between sessions (Screen
only – screen and channel)
• Entry-level scripting tools
(Basic applications – Easy handling)
• Advanced scripting tools
(Sophisticated applications – An IT
developers tool)
• Proactive problem prevention
(Monitoring tool)
• Guaranteed ROI

29. Talking about ROI … imagine this!
1 resource = € 24 per hour
10% improvement in performance
> € 2,4 per hour
6 working hours/day
220 working days/year
50 resources

30. Start
counting
your
savings!
2,4 x 6 x 220 x 50
€ 158.400/year
€ 792.000/ 5 years
PAYBACK < 6 MONTHS
Investment only 2,5%
of total resource cost!

31. SO DON’T GET CAUGHT IN THE WEB
OF CHANNELS

32. SIMPLY RELY ON NIXXIS TO HELP!

33. Supervision Administration
Recording Reporting

34. © Nixxis. All rights reserved.
More informations:
sales@nixxis.com
+32 2 307 00 00