1. Luis Hernandez
Miami, FL 33145
Phone: (786)368-5816
E-mail: luish3o5mia@gmail.com
https://www.linkedin.com/pub/luis-hernandez/83/28/762
PERSONAL QUALIFICATIONS
 High levels of enthusiasm from beginning to the end of the day.
 Computer savvy; knowledgeable of programs such as Microsoft Outlook, Word, Excel, etc.
 Typing at an average of 60-65 words per minute with 98-100% accuracy.
 Excellent communication skills in English and Spanish.
 Brimming with professional acumen.
 Highly motivated to meet deadlines/goals.
 Able to multi-task and work diligently under pressure.
 Over 4.5 years of Customer Service experience.
 Fast learner.
ACADEMIC HISTORY
Felix Varela High School
High School Diploma 2009
EXPERIENCE
Processing Assistant: 1-13-2011 – Present
HAZMAT Technician: 6-1-2009 – 11-24-2010
Retail Sales: 01-2009 – 4-2009
One-Step Lien
Processing Assistant
13155 SW 42nd
ST Suite 202
Miami, FL 33175
(305) 822-9979
Tasks:
 Making outbound calls & receiving inbound calls
 Following up on pending documents
 Clerical type duties (faxing, making copies, sending emails, using Page/Intercom Systems)
 Providing excellent Customer Service & diffusing escalated callers
 Research, Fix most issues with Xerox printers & computers
 Greeting customers in the front desk

2. Anderson Pollution Control/Horizon Environmental
HAZMAT Technician
2407 Albright Dr.
Houston, TX 77017
(281) 479-5300
Certifications:
40 hour HAZWOPER
Tasks:
 Select appropriate response actions for a HAZMAT incident.
 Use monitoring technology to detect hazardous materials.
 Identify the dangers associated with a HAZMAT incident, including heat stress, cold temperature
exposure, and excessive noise levels.
 Recognize occupancy and location identification methods, container shapes, markings and colors, placards
and labels, shipping papers.
 Complete hazard, risk, and damage assessments for handling a pressurized container.
 Describe the equipment associated with the four levels of PPE to include liquid splash-protective clothing,
chemical vapor-protective clothing, and high temperature-protective clothing.
 Demonstrate leak-control methods and fire-control operations involving flammable liquids, gases, and
reactive chemicals.
 Develop a plan of action and a site safety plan to facilitate entry into the hot zone of a HAZMAT incident.
 Comply with prescribed safety procedures or federal laws regulating waste disposal methods.
 Remove asbestos or lead from surfaces, using hand or power tools such as scrapers, vacuums, or high-
pressure sprayers.
 Record numbers of containers stored at disposal sites, specifying amounts or types of equipment or waste
disposed.
 Drive trucks or other heavy equipment to convey contaminated waste to designated sea or ground locations
 Upload baskets of irradiated elements onto machines that insert fuel elements into canisters and secure
lids.
 Apply chemical compounds to lead-based paint, allow compounds to dry, then scrape the hazardous material
into containers for removal and/or storage.
 Identify asbestos, lead, or other hazardous materials to be removed, using monitoring devices.
 Operate machines or equipment to remove, package, store, or transport loads of waste materials.
 Pull tram cars along underwater tracks, and position cars to receive irradiated fuel elements; then pull
loaded cars to mechanisms that automatically unload elements onto underwater tables.
 Package, store, or move irradiated fuel elements in the underwater storage basins of nuclear reactor plants,
using machines or equipment.
 Load or unload materials into containers or onto trucks, using hoists or forklifts.
 Organize or track the locations of hazardous items in landfills.
 Clean contaminated equipment or areas for re-use, using detergents or solvents, sandblasters, filter pumps,
or steam cleaners.
 Construct scaffolding or build containment areas prior to beginning abatement or decontamination work.
 Manipulate hand grips of mechanical arms to place irradiated fuel elements into baskets.
 Mix or pour concrete into forms to encase waste material for disposal.

3.  Apply bio remediation techniques to hazardous wastes to allow naturally occurring bacteria to break down
toxic substances.
 Clean mold-contaminated sites by removing damaged porous materials or thoroughly cleaning all
contaminated nonporous materials.
 Identify or separate waste products or materials for recycling or reuse.
 Process e-waste, such as computer components containing lead or mercury.
 Remove or limit contamination following emergencies involving hazardous substances.
 Sort specialized hazardous waste at landfills or disposal centers, following proper disposal procedures.
Bed Bath & Beyond
Retail Sales
3301 Coral Way
Miami, FL 33145
(305) 448-4096
Tasks:
 Greet customers and ascertain what each customer wants or needs.
 Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons,
and vouchers, balancing cash drawers, and making deposits.
 Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and
security practices.
 Compute sales prices, total purchases and receive and process cash or credit payment.
 Maintain records related to sales.
 Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
 Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
 Answer questions regarding the store and its merchandise.
 Describe merchandise and explain use, operation, and care of merchandise to customers.
 Ticket, arrange and display merchandise to promote sales.
 Prepare sales slips or sales contracts.
 Place special orders or call other stores to find desired items.
 Demonstrate use or operation of merchandise.
 Clean shelves, counters, and tables.
 Exchange merchandise for customers and accept returns.
 Bag or package purchases, and wrap gifts.
 Help customers try on or fit merchandise.
 Inventory stock and requisition new stock.
 Prepare merchandise for purchase or rental.
 Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
 Estimate and quote trade-in allowances.
 Estimate cost of repair or alteration of merchandise.
 Estimate quantity and cost of merchandise required, such as paint or floor covering.
 Rent merchandise to customers.