1. LYNNE H. LEWIS
Midlothian, VA. 23112 / 804-651-8899 / lynne153@comcast.net
OBJECTIVE: To obtain an administrative position where I can apply my planning, facilitating, finance, health
insurance, coordinating, and writing skills towards the growth of the organization and with meeting the needs of
patients.
CORE COMPETENCIES
Finance Management / Administration / Customer Service / Health Insurance
SUMMARY
Highly motivated and enthusiastic management professional offering 20+ years of successful administrative and
sales experience. Proven revenue generator in all market conditions. Exceptional interpersonal and
communication skills with proven expertise in networking, collaboration and relationship development and
cultivation with people from diverse cultures and all professional levels including senior level executives.
Technically savvy.
CAREER SKILLS
 Professional Appearance with Outgoing Personality
 Detail Oriented, Strong Ability to Multi Task
 Ability to Prioritize Work, Learn and Grow, Detail Oriented, Strong Ability to Multi Task
 Time Management, Scheduling/Rescheduling Appointments, Prioritization and Organizational Skills
While Maintaining Focus on Patient’s Needs
 Reports & Documentation/Travel Coordination/Front Desk Reception/Event
Management/Administration/Executive Support
 Versed in medical terminology
 Financial Counselor
 Health Insurance
ACCOMPLISHMENTS
Finance Management
 Conducts quality assurance reviews to validate patient eligibility for Medicaid/Medicare thus
eliminating the possibility of fraud.
 Reviews patient records for completeness, accuracy, and compliance with regulations
 Organizes and maintains patient information for health requirements and standards consistent with the
healthcare industry’s numerical coding system.
 Manages patient flow by compiling, processing, and maintaining medical records of hospital and clinic
patients in a manner consistent with medical, ethical, legal and regulatory requirements of the health
care system.
 Works closely with outside agencies in helping patients apply for Medicaid and state aid.
 Possess a working knowledge of commonly used healthcare concepts, practices and procedures with emphasis on
outpatient services.
 Posting and payments of hospital checks, daily cash count and deposits.
 Collaborates with insurance companies for patient benefits and precertification requirements, contract health
benefits, ICD9/10 codes and CPT codes.
 Maintains a professional image while providing clerical and administrative support by answering phones
and providing excellent customer service.

2. Administration
 Prepared wills, legal documents, managed travel itineraries for senior executives.
 Took dictation and transcribed for traveling executives.
 Maintains a professional image while providing clerical and administrative support.
Customer Service
 Educate customers in skin care and make-up products and techniques. Perform facials and color
makeovers. Drive revenue by communicating and demonstrating benefits of products and special offers
to new and returning customers.
 Consult with customers on their skin type, skin concerns, and cosmetic needs and recommend best
products for that individual (including special order product). Consultations include beauty makeovers,
skin color matching and specialty treatments.
 Sell and assist customers with customer complaints, answer questions all regarding cellular phone.
 Greet, register, assist patients with their billing questions both in person and on the phone while making
sure they feel important and leave fulfilled.
 Communicating with other hospital facilities, doctor’s offices, insurance companies and state agencies
regarding the needs of the patient.
Sales
 Extensive knowledge in the wireless telephone industry. Excelled in personal goals as well as
administrative goals and call center goals. Consistently “number one” sales representative on a weekly
basis within the organization.
 Extensive knowledge in several computer programs relating to checking coverage, verifying addresses,
ordering information, updating plans etc.
 Astute customer problem solving skills to include but not limited to: selling to customers, charging
customer’s credit cards, working with customer’s creditors/banks etc.
EMPLOYMENT HISTORY
Financial Counselor/Registrar - John Randolph Medical Center, Hopewell, VA Jan15 - Present
Selling Specialist - Dillards, Richmond, VA Aug10 - Jan15
Lancôme Beauty Advisor - Dillards, Richmond, VA May11 - Jul12
Sales/Customer Service - First Street, Inc., Richmond, VA Jan09 - Nov09
Independent Sales Representative -Richmond, VA Feb03 – Jun08
EDUCATION
JOHN TYLER COMMUNITY COLLEGE, Chester, VA
Psychology courses (4.0 GPA)
BRAXTON SCHOOL OF BUSINESS, Richmond, VA
Accounting/Bookkeeping, Administrative Executive Assistant & Secretarial Science (4.0 GPA)
PROFESSIONAL QUALIFICATIONS: Computer Software: Artiva, Host, FOS, Healthcare Payment System,
Microsoft Office Professional (Word, Excel, Power-Point, Outlook, Access, etc.)
Type 80+ WPM without error