1. Heartland Family Service
Annual Report 2012

2. Dear Friends,
Sadly, due to tragic events such as the shooting at Sandy Hook Elementary
School, 2012 focused a spotlight on the fragmented system of care we have to
help people with mental illness. There are many reasons we find ourselves in this
current state: long-held misconceptions about mental illness, a lack of prevention
and early intervention efforts, and inadequate investments of resources to fund
services. Despite these barriers, Heartland Family Service offers an effective
model that works and provides hope for the people and families we serve. As a
multi-service organization we are uniquely able to address the array of challenges
people with mental illness typically face. Services are delivered in a coordinated
manner depending on the needs and goals of the client and, as the stories you’ll
read in this report demonstrate, the end result is nothing short of life-saving. Of
course, our success would not be possible without your support. Thank you for
making a difference!
Sincerely,
John H. Jeanetta, MBA, MSW Virginia L. Collins, Chairman
President and CEO Board of Directors
1
www.HeartlandFamilyService.org
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3. HEARTLAND FAMILY SERVICE
ANNUAL BUDGET (2012)
2012 OPERATING REVENUE
Government Fees & Grants...........................$13,947,850........71.0%
Fees (Program Services).................................$2,169,737...........11.1%
Special Events & Contributions.....................$2,153,800...........11.0%
United Way Allocation...................................$1,249,174...........6.4%
All Other Revenue.........................................$90,040................0.5%
TOTAL....................................................$19,610,601........100.0%
2012 PROGRAM EXPENSES
Mental Health & Addictions.........................$7,583,091...........38.7%
Juvenile Delinquency......................................$3,046,740...........15.5%
Administrative & Fundraising........................$2,503,596...........12.8%
Poverty & Homelessness................................$2,097,012...........10.7%
Early Childhood Development......................$1,862,179...........9.6%
Child Abuse...................................................$1,120,927...........5.7%
Domestic Violence.........................................$729,604..............3.6%
Community Services & Centers.....................$667,452..............3.4%
TOTAL.................................................... $19,610,601........100.0%
Heartland Family Service
At a Glance
The mission of Heartland Family Service is to strengthen individuals and
families in our community through education, counseling and support services.
• Professional, compassionate, systems-oriented helping services
• A private agency, not a government agency
• Non-profit, 501(c)(3) organization
• Non-sectarian—not affiliated with a religious organization
• Founded in Omaha in 1875
• Served 48,448 persons in 2012
• Operates from 17 safe,
comfortable locations
• Achieves the mission through
the efforts of 390 staff;
730 volunteers and
2,635 generous donors
• Earns a reputation
for quality programs,
conscientious management
and excellent
customer service
• Honored by the
Kiwanis Club of Omaha
as its 2012 Nonprofit
Organization of the Year
2 3

4. Safety and Support
for Carl and Roberta
Fifteen years ago, Carl suffered a serious back injury.
A maintenance worker most of his life, he could no longer even use
a broom on the job. His working days were over. Roberta, his wife,
worked part-time in a nursing home. Even with Carl’s disability
payments, they struggled to pay their monthly bills. Now Carl
could no longer climb the stairs in their two-story home.They
knew they would have to move.
Their daughter told them about the new North Omaha
Intergenerational Campus at the former St. Richard’s Catholic
School campus.The campus is a unique model being developed
by a partnership between Holy Name Housing Corporation and
Heartland Family Service. Carl and Roberta applied and were
accepted for one of the 44 cottages being built there. Now that
they have moved in, the couple loves their new home. “It’s nice—
quiet and peaceful,” Carl said.
The couple was thrilled to learn that Heartland Family Service is
adding a senior center and a children’s emergency shelter just a
short walk from their new home. They are excited about the senior
center, and appreciate the idea of sharing meals with children from
the emergency shelter, who are removed from their homes for
1 of 5
Americans who will be 65 years
or older in 2030.
4 5
suspected abuse or neglect. Carl is especially excited about
the community garden, where he would like to plant some
tomatoes, and the Charles Drew Health Clinic next door.
“We were hoping to meet our neighbors.” Carl said.
“Now we’ll have a safe home, a health clinic, things to
do, friends to meet—we couldn’t ask for
anything better.”
Comprehensive services
support aging adults.
45%
Americans working in
retirement who say they want
to work with youth.
78%
Respondents who said
policymakers should seek
solutions that foster
intergenerational connections.
98%
Seniors in our senior center
who maintained an
independent lifestyle.

5. MENTAL HEALTH
ACT-Assertive Community Treatment (IA)
Corporate Services (IA/NE)
Mental Health Counseling (IA/NE)
Mental Health Crisis Response
Teams (IA/NE)
Mental Health for Youth in Detention (NE)
Therapeutic School (IA)
POVERTY
& HOMELESSNESS
Hardship Assistance:
• North Office (NE)
• PCHL-Pottawattamie County
Homeless Link (IA)
• Sarpy Office (NE)
Homeless services:
• Heartland Housing Stability Team (IA/NE)
• Metro Home BASE (IA/NE)
Housing:
• Heartland Homes (IA)
• Permanent Supportive Scattered-site
Housing (NE)
• Temporary Rental Assistance (IA/NE)
ADDICTIONS
Family Works (IA/NE)
Gambling Education and Treatment (IA/NE)
Substance Abuse Evaluations
and Treatment (IA/NE)
CHILD ABUSE
Jefferson House In-Home Family Services (NE)
Jefferson House Shelter & Group Home (NE)
Omaha Children’s Emergency Shelter (NE)
PPG-Positive Parenting Group (NE)
COMMUNITY SERVICES
& CENTERS
Family and Child Care Resource Center (NE)
Ruth K. Solomon Girls Center (NE)
Senior Center (NE)
Ways to Work (IA/NE)
DOMESTIC VIOLENCE
Domestic Abuse Program (NE)
Safe Haven Concealed Shelter (NE)
EARLY CHILDHOOD
DEVELOPMENT
Baby TALK (NE)
CACFP-Child and Adult Care
Food Program (NE)
HALO-Healthy Alternatives for
Little Ones (IA/NE)
KidSquad (NE)
Ready in 5 (NE)
JUVENILE DELINQUENCY
Community Based Evaluations (NE)
Tracker Services (IA/NE)
Victim Empathy Program (NE)
Youth Links (NE)
Programs & Services 2012 Program Highlights
6 7
AGE OF CLIENTS
0-4 Years................................................8.6%
5-12 Years..............................................9.8%
13-17 Years..........................................21.5%
18-24 Years..........................................12.2%
25-44 Years..........................................33.5%
45-64 Years..........................................12.7%
65-84 Years............................................1.4%
85+ Years...............................................0.3%
CLIENT GENDER
Male....................................................44.7%
Female.................................................55.3%
ETHNICITY
Hispanic/Latino..................................10.4%
Not Hispanic/Latino...........................89.6%
RACE OF CLIENTS
American Indian/Alaska Native............2.3%
Asian.....................................................4.6%
Black/African American......................24.3%
Native Hawaiian/
Other Pacific Islander........................1.7%
White..................................................67.1%
ANNUAL INCOME
OF CLIENTS
Under $10,000.....................................53.9%
$10,000-$19,000.................................20.2%
$20,000-$29,000...................................9.3%
$30,000-$39,000...................................3.5%
$40,000 and over.................................13.1%
HEARTLAND FAMILY SERVICE
CLIENT DEMOGRAPHICS
Metro Home BASE is the new
community-wide coordinated access
system that will be used by member
agencies of MACCH, the Metro
Area Continuum of Care for the
Homeless. Heartland Family Service
and Together are working with area
agencies to centralize requests from
the public for all prevention and
homeless services in Douglas, Sarpy
and Pottawattamie Counties.
Critical Time Intervention
Model (CTI) is a nine-month case
management model designed to
prevent recurring homelessness and
related problems in people with
mental illness. It begins after they are
discharged from hospitals, shelters,
prisons and other institutions, and
helps to transition them successfully
back into the community. Heartland
Family Service adopted this model as
a best practice to serve this vulnerable
population.

6. 8
Prevention
teaches healthy
decision-making.
60.4%
Iowa youth in treatment
programs who report marijuana
as their primary substance
of abuse.
2,000
Number of Nebraskans under age
18 who become new daily tobacco
smokers each year.
9
The Heartland Family Service prevention goal is to promote youth development,
reduce risk-taking behaviors, build assets and resilience, and prevent problem
behaviors throughout life. We provide this service to the community through
extensive outreach and educational activities on compulsive gambling and
substance abuse including alcohol, marijuana, synthetic drugs, prescription drugs
and methamphetamine (meth).
Staff members of partnering organizations develop and present comprehensive
information for a variety of audiences. One program for middle and high school
students is “Me360,” a collaboration among PMP – Taking Action Against
Substance Abuse, the LiveWise Coalition and Heartland Family Service:
“The Me360 Program is so beneficial in our community. Drugs, alcohol and
tobacco are substances that impact almost every child in my classroom.
When Lorelle, the prevention coordinator, comes into my room, she makes
it a priority to get to know every student’s name. She makes them feel
important and therefore they feel safe to share information with her and
ask personal questions. I love watching my students make connections with
the information that she shares regarding these substances and how it could
truly impact their lives.
“For some students that have addiction in their genetics, this program might
be the only thing telling them how it could impact their life.The program
talks about choices and we all have the ability to change our path based
on those choices that we make for ourselves.This is a critical fact for
students that are looking for a way out from the path they were born into.
The Me360 program makes a difference to my kids and my community.”
Local 7th Grade Science Teacher
Prevention
Works
8%
Local residents who agree
it is easy for youth to get
alcohol from their parents or
other adults.
7%
Iowa 11th graders who report
prescription or over-the-counter
drug abuse in the past 30 days.

7. 2012 Volunteers
In 2012, our Good Works were enhanced by the assistance of 730 volunteers
who helped us achieve our mission.These volunteers contributed 7,227 hours
of their time, providing a total dollar value of $175,841 to our agency.
Thank you all for helping us do more for our clients!
BOARD OF DIRECTORS
Virginia L. Collins, Chairman
Christine Wendlandt, Vice Chairman
Stacy A. Scholtz, Secretary
Carol Gendler, Assistant Secretary
Robert Baker, Treasurer
Tom Albers
Raymond Aranza
Robert N. Belt
Irene Burklund
Mike Carlson
Joyce A. Cooper
Melissa Crawford
Kimberly J. Daniels
Jisella Dolan
Jim Douglas
Todd Fishback
Tom Gomez
Nancy R. Hanson
James M. Heeney
Kirk J. Hulett
Margie L. Johnson
Ralph B. Lassiter
Lorie K. Lewis
Tom McClung
Ken McIalwain
Paul Rabinovitz
Arthur Rich
Gerard J. Stanley, Jr., MD
Jack Struyk, Jr.
Christopher J.Tinley
Paula B. Wells
Janet Whitson
Mary Zlomke
Douglas D. Murray, Legal Advisor
John H. Jeanetta, MBA, MSW, President & CEO
BOARD OF TRUSTEES
Alan D’Agosto
Rhonda Hawks
Charles E. Lakin
Dianne Seeman Lozier
Sunny Lundgren
Diane Nelson
Kenneth E. Stinson
PRESIDENT’S COUNCIL
Doug Alvine
Deb Bass
Chuck Downey
Jane Ellsworth
Dan Gomez
Mike Homa
Brad Knuth
Jim Nagengast
Steve Ritzman
2011-2012 HEARTLAND
FAMILY SERVICE
FRIENDS GUILD
EXECUTIVE COMMITTEE
Mary Zlomke, President
Nancy Hanson, President-Elect
Kelly Fletcher, VP Education
Sheri Shonka, VP Fundraising
Chris Olson, VP Membership
Deb Munro, Recording Secretary
Beth Asbjornson-McCashland,
Corresponding Secretary
Kacey Lempka, Treasurer
Dana Whitfield, Assistant Treasurer
Dianne Scott, Advisor
2011-2012 FRIENDS
GUILD BOARD
Karen Albers
Vivian Ayuso-Sanchez
Angie Bekins
Donna Blum
Kim Burkhalter
Karen Burkley
Mary R. Carter
Shelley Erikson
Jean Farrell
Kathy Gross
Laura S. Hale
Cindy Hanley
Nina B. Head
Tracy Jerkovich
Anne Kelley
Connie Kinnear
Barbara Kricsfeld
Kris Kuehn
Ann Kutilek
Chris LaFever
Kim Lubeck
Laura D. Luther
Elmorine McKiernan
Theresa McMorrow
Sarah Nihsen
Cassandra Pietrok
Jenelle Pritchard
Patti Pryor
Brenda Richards
Shelley Siemers
Sally Stalnaker
Susan Stalnaker
Rachel Stricklett
Rhonda Stuberg
Mary Kay Young
Kris Zey
2012-2013 HEARTLAND
FAMILY SERVICE
FRIENDS GUILD
EXECUTIVE COMMITTEE
Nancy Hanson, President
Chris Olson, President-Elect
Kelly Fletcher, VP Education
Chris LaFever, VP Fundraising
Dana Whitfield, VP Membership
Sarah Nihsen, VP Social Activities
Kacey Lempka, Treasurer
Dianne Scott, Recording Secretary
Deb Munro, Corresponding Secretary
Mary Zlomke, Advisor
2012-2013 FRIENDS
GUILD BOARD
Karen Albers
Beth Asbjornson-McCashland
Vivian Ayuso-Sanchez
Angie Bekins
Devra Bram
Lisa Braun
Kim Burkhalter
Karen Burkley
Mary Carter
Jody Edwards
Shelley Erikson
Jean Farrell
Kelly Fletcher
Polly Goecke
Kathy Gross
Laura Hale
Cindy Hanley
Nancy Hanson
10
VOLUNTEER SPOTLIGHT
“Since I was young, my parents have always emphasized
the importance of giving back to the community. I have
learned so much about our community and myself by
having the opportunity to volunteer for programs like
Student League and Junior Friends.Through Heartland
Family Service, I have created many special memories
with inspirational people that I will take with me
throughout the rest of my life.”
- Cora Watanabe, Member
Heartland Family Service Student League & Junior Friends
11
Nina Head
Courtney Hellman
Laurette Hess
Teresa Hunzeker
Tracy Jerkovich
Jennifer Johnson
Connie Kinnear
Suzanne Kotula
Carol Kujawa
Ann Kutilek
Chris LaFever
Brenda Langenberg
Kacey Lempka
Laura Luther
Theresa McMorrow
Cherie Metschke
Deb Munro
Sarah Nihsen
Kathy O’Connor
Chris Olson
Kathy Peterson
Cassandra Pietrok
Jenelle Pritchard
Brenda Richards
Dianne Scott
Sheri Shonka
Janis Silverberg
Liz Spitzenberger
Sally Stalnaker
Stacy Stohlmann
Jean Stothert
Rachel Stricklett
Rhonda Stuberg
Vicki Warner
Dana Whitfield
Mary Kay Young
Kris Zey
Mary Zlomke

8. “Whether your interest is preschoolers or senior
citizens, or some age in between, membership in the
Friends Guild provides volunteer opportunities in many
of the 40 programs of Heartland Family Service.The
gift of your time and talents makes a difference in
the lives of many.”
Mary Zlomke, President,
Heartland Family Service Friends Guild
1312
How You Can Help
Continue your charitable support of
Heartland Family Service
Heartland Family Service relies on charitable gifts from individuals,
corporations and foundations to support programs. Continuing
and/or increasing your annual contribution will help ensure quality,
life-changing programming for the individuals and families we serve.
Volunteer
Your time is a gift. Consider:
• Providing a meal for the kids in our emergency shelter
• Volunteering at one of our programs
• Joining our Friends Guild or Heartland 21-40
• Using one of our “Wish Lists” from our website to organize
a collection of those items. You can find the lists at
www.HeartlandFamilyService.org
Spread the Word
You are our greatest asset in helping get the word out about our agency.
To help us raise awareness you can:
• Schedule a GoodWorks 101 presentation at your next meeting
or social gathering
• Organize a tour for your friends and colleagues at one of
our locations
• “Like” Heartland Family Service on Facebook and invite others
to do the same
Make a Planned Gift
A donation or bequest to our endowment fund, the Family Legacy
Society, helps ensure that children and families will continue to receive
the assistance they need far into the future.
For more information, please contact Lisa Cuevas-Jorgensen,
Vice President for Development, at (402) 552-7443 or
ljorgensen@HeartlandFamilyService.org.
2011-2012
HEARTLAND 21-40
EXECUTIVE
COMMITTEE
Melanie Krings, Co-chair
Laura O’Connor, Co-chair
Erin Burke
Molly Davis
Michelle Janssen
Angie Moon
Steve Nielsen
ADVISORY
COMMITTEES
SOUTHWEST IOWA
Suzi Brehmer
Jody Edwards
Janella Higgins
Cindy Hoover
Rick Killion
Jill Killion
Tonya Korkow
Kelley Kulesa
Scott McMullen
Martha Peterson
Sara Scott
Janae Sternberg
Joanie Tekippe
Barb Walsh
SARPY COUNTY
Cathy Beeler
Becky Coleman
Julie Finnegan
Paula Freeman
Tonee Gay
Brenda Gunn
Paula Harper
Judy Hayes
Jane Husz
Karen Jackson
Jason Levering
Lynnea Maystrick
Jennifer McCabe
Chris Myers
Jane Nielsen
Curtis Rainge
Carol Timm
Doris Urwin
Mark Wayne
Kathy Welch
Jodi York
Russ Zeeb
JEFFERSON HOUSE
Michele Missel, President
Michelle Wiese, Vice-President
Dawn Fritz, Treasurer
Jill Norenberg, Secretary
Jo Fritz
Peter Jacobus
Mike Robinson
Shelly Sandeen
Rachel Sorensen
Chris Wormuth
NORTH OMAHA
COMMUNITY COUNCIL
Pamela Jo Berry, Chairman
Diane Benton
Janis Berry
Odell Evans
Stephanie Fears
Pearline Mosely
Lucy Nelson
Karen Sides
Susan Whitfield
Nancy Williams

9. Nancy Creates a
Whole New Life
Nancy’s need to support her life-long drug habit pulled
her into several years of homelessness and prostitution.
She had a young daughter, whom she often left with family while she
worked the streets. Finally, someone called Child Protective Services
and her child was put in foster care.
“Looking back, that made me sort of wake up to see what was I was
doing to myself, and to her,” she told us. She enrolled in our Substance
Abuse Treatment program. “I learned how to get off drugs, but my
therapist helped me understand why I was using drugs in the first
place,” she said. “I started to believe I could change.”
Nancy was intent on reuniting with her daughter. Continued therapy
helped her break all connections with her former drug environment
and find a steady job. She moved into a small apartment and saved
every possible penny. Nancy honored her visiting rights with her
daughter and contributed what she could to her financial needs.
She built up trust with the court and was granted approval for her
daughter to return home.
The next step for Nancy was having her own transportation. Her
therapist referred her to our Ways to Work Program. “It was an
7 to 1
Societal savings-to-investment
cost ratio for drug treatment.
14 15
amazing day for me when I was told I was approved—the thought that someone
believed in me and trusted me with a loan was incredible,” she told us. “I did get
the promotion, but the education on how to manage my money was huge for me.
That knowledge, along with the low interest rate, allowed me to pay my loan off
a whole year early. I feel like a new person!”
Step by step,
big problems can be resolved.
50%
Ways to Work loan
clients who increased their
monthly income.
100%
Loan clients who increased
their credit scores through
the program.
$750
Monthly foster care
savings to reunite a parent
and child.

10. 17
“Investing in the health of our community has always been
a part of our company culture. It’s vital to ensure that our
employees have a great place to live which in turn makes this
a great place to have a business. It’s just the right thing to
do and Heartland Family Service does so much to
make our community strong.”
-Jeff Huber, President & Chief Operating Officer,
Home Instead Senior Care
16 17
2012 Donors
COMMUNITY
LEADERS
American National Bank
Anonymous
Building Bright Futures
Fremont Area United Way
Caesars Foundation
Carol Gendler
Howard & Rhonda Hawks
Heartland Family Service
Friends Guild
Heartland Family Service Staff
Iowa West Foundation
The Kim Foundation
Kwik Shop, Inc. - Omaha
Division
Charles E. Lakin Family
La Vista Community
Foundation
Learning Community of
Douglas & Sarpy Counties
Lincoln Financial Foundation
The Lozier Foundation
Doug & Judy McWilliams
Mutual of Omaha Foundation
Promise Partners
Sarpy County
William & Ruth Scott Family
Foundation
The Scoular Foundation
Tobacco Free Sarpy
United Way of the Midlands
Verizon Foundation
Walmart Foundation
Women’s Fund of Greater
Omaha
COMMUNITY
PARTNERS
Ameristar Casino Hotel
Kiewit Building Group Inc.
Lockton Companies
Pinnacle Bank
Valmont Industries
COMMUNITY
PATRONS
Alvine & Associates, Inc.
Anonymous
Arby’s Panda, Inc.
City of Bellevue
BlueCross BlueShield
of Nebraska
Cline Williams Wright
Johnson & Oldfather, L.L.P.
Cox Communications
Lynn Dinsdale Marchese
Scott & Liz Doll
Fullenkamp, Doyle & Jobeun
Daniel & Jennifer Hamann
Home Instead Senior Care
Cameron & Stephanie Ludwig
Amy & Joe Moglia
Harriet Otis
Perry & Eloise Poyner
Presentation Sisters
John & Dianne Scott
Securities America, Inc.
SilverStone Group
Todd & Betiana Simon
Foundation
Robert H. Storz Foundation
Union Pacific
Warren Distribution
Woodmen of the
World/Omaha
COMMUNITY
SUPPORTERS
Acura of Omaha
Bank of the West
Charles & Judy Downey
Debby Durham Family
Foundation
Tom & Darlynn Fellman
First National Bank
Scott & Alisa Glienke
Helen A. Pearson
Charitable Trust
John & Mary Jeanetta
The Landen Foundation
Lift Solutions, Inc.
Jennifer S. Maassen
Bill & Jodie Mackintosh
Mammel Family Foundation
Amy & Don Miller
Dr. Sean & Candice
Mullendore
Marlyn McClain
Physicians Mutual
Insurance Co.
Pottawattamie County
Community Foundation
Sid Dillon Chevrolet-
Buick-Pontiac, Inc.
Slate Architecture
Superior Honda
Carolyn & Harry Thiele
UMB Bank
Whole Foods Market
ANNUAL
CAMPAIGN
COMMEMORATIVE
GIFTS
In MEMORY of
Lee Gendler
Irving & Geri Epstein
Marian Ivers
Mrs. Faith L. Louis
Veronica Kenny
Joe & Judy Latoza
Amy O’Loughlin
Ken & Judy Azarow
John & Joyce Brodersen
Donald Hempel
Dr. W.Thomas Vael
Robert & Joyce Vondrasek
Anita B. Phalp
Larry & Jane Hulme
Greg & Patricia Smith
LeRoy Potter
David & Lynne Potter
Helen Wessel
Cherniack
Lisbeth Cherniack Stiffel
Brenda Wolverton
Springer+Lang
John & Laverene Wittman
In HONOR of
Karen Branstetter
Jason Ratliff
DONOR SPOTLIGHT
17
Brody &
Brayden Belt
Bob & Debbie Belt
Irene Burklund
David & Laura Mussman
Virginia Collins
Richard & Judy Owen
Sid & Dawn
Dinsdale
Robert & Janice Batt
Aidan Doyal
Grant Lippincott
& Donna Walsh
Kaleb Gamble
Scott Gamble
Norma Hansen
Ann & Donald Hosford
John & Sara
Hogan’s Wedding
Dr. Steve & Diane Bailey
Roger & Ellen Baumgart
Scott & Vicki Castleman
Andrew & Monica Chapeau
Timothy & Clare Connelly
Jason & Jennifer Gillman
Nancy Hogan
Todd & Charla Johnson
Gary & Jean Lynn
Gerald & Patricia Maguire
Mary Evans & John Manhart
Yoshino Nakajima
Larry & Janice Novicki
Richard Phillis
Charlotte Rice
Todd Suey &
Kim Heinrichs-Suey
Dr. Dean Tamisiea
Jill Troia
Kurt & Mary Wagner
Kay Wasserman
Dan Wieberg
Kim & Brad
Thorman Family
Ronald & Joan Barnett
Millie Wagner
Jean Larson
Todd &Lorenza
Waller Family
Ronald & Joan Barnett
Chris Wendlandt
Tom & Enid Frette
Pinnacle Bank
IOWA
COMMEMORATIVE
GIFTS
In MEMORY of
Evelyn Cox
Nancy & Robert Schulze
In HONOR of
DAVE & JODY EDWARDS
Dr. Joseph & Julie Skradski
JEFFERSON HOUSE
COMMEMORATIVE
GIFTS
In MEMORY of
Nancy Biskerborn
Carolyn Bales
Bill Brabec
Janet Brabec
Lettie Johnson
Mary Ann & Charles Paulger
Henry Missel
Mr. & Mrs. Rob George
Leonard Vyhlidal Sr.
Douglas & Carol Dale
In HONOR of
Ken & Alice McElhose
Larry & Patti Heimann
Joanie Hannan’s
Birthday
Margie Nelson
“I used to think Heartland Family Service was just
about delivering services to families. I know, now, that
HFS is about “delivering families”—delivering families
out of hardship, addictions, abuse and so much more.
Heartland Family Service’s mission of strengthening
families, which in turn strengthen our communities, is
why TS Bank is proud to support this agency.”
- Josh Guttau
TS Bank President and CEO

11. John Finds
His Way
1 in 4
High school students who do not
graduate from high school with his
or her class.
12% - 36%
Young people transitioning out
of the foster care system who
experience homelessness.
18
Teens need help
to become strong adults.
75%
Percentage of crimes in
the U.S. committed by high
school dropouts.
15,109
Juvenile arrests in
Nebraska in 2011.
19
Last year, 18-year-old
John was released from a
juvenile drug treatment
and correctional facility
and sent back to Omaha
for intense supervision
with the Heartland
Family Service Tracker
program. Confined for
almost two years, John
admitted that he was afraid his
freedom would cause him to
relapse.The HFS staff “tracker”
worked with John almost every
day to remind him that he
had other options, and assured
him that he was where he was
supposed to be.
John soared under the close supervision. He liked his new foster parents. He
enrolled in school and attended everyday. He saw an addictions therapist
regularly and they related well to each other.The therapist and the tracker helped
John find a job detasseling corn to keep him busy during the long summer days.
As his 19th birthday grew closer, John started to worry about “aging out” of
the support system provided by State custody. He knew he could not go home
because his mother was still using drugs.Together John, the tracker and his
caseworker found a solution—John left last November for Job Corps, where he
will finish high school and begin studying computer programming.
John’s road wasn’t easy, and he did relapse a few times after his release from the
treatment facility. But he says it is getting easier to stay clean. He no longer
skips school, and actually enjoys it now. Our tracker said John even “reports
himself when he makes mistakes.”
John will be a productive adult very soon.

12. 20
Upcoming Events
May 17, 2013................................Safe Haven Golf Event
Tiburon Golf Club, Gretna, NE
August 2, 2013.............................Strike A Chord 9 Gala
Mid-America Center, Council Bluffs, IA
August 17, 2013............................21-40 Servin’ It Up Sand Volleyball Classic
The Digz, Omaha, NE
November 14, 2013.......................Iowa Salute to Families
Mid-America Center, Council Bluffs, IA
November 21, 2013.......................Nebraska Salute to Families
Happy Hollow, Omaha, NE
February 15, 2014.........................Carnival of Love Gala
Embassy Suites, La Vista, NE
TBA 2014....................................Jefferson House Stand Up and
Cheer for Kids Comedy Night
Fremont, NE
Love HFS Online!
Love Heartland Family Service online to learn about our programs, services and
upcoming events. View photos and videos of our community activities and share
them with your friends!
• Subscribe to our HFS eNews and email communications.
• Learn about our programs and services, helpful Tips for Families and client
Success Stories.
• Take one of our Mental Health Online Screenings or our Family Strengths
Self-Test.
• Read our blogs to get information about key matters from our professional
staff and CEO.
• Support our Good Works online! Purchase event tickets, become a Friends
Guild member, fulfill a Wish List item or donate to one of our programs.
Link to our social media at www.HeartlandFamilyService.org
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13. 2101 S. 42nd Street, Omaha, NE 68105
(402) 553-3000 | (402) 553-3133 fax
www.HeartlandFamilyService.org
info@HeartlandFamilyService.org