1. Senior Supplier Quality Engineer
“I Put Your Customers First,
By Making Your Products Last”
Charles Cohen - CharlesCohen20@Comcast.net - Phone: 978-430-9251

2.  About Me
 Building in Quality
 Work History
 Experience & Recommendations
 Project Implementation
 Compliance
 Systems and Programming
 Product and Process Expertise
 Lean and Six Sigma
 Supplier Management
 Failure Analysis
 Certifications
 Certificates and LinkedIn Profile
 Education, Contact Me
Charles Cohen - CharlesCohen20@Comcast.net - Phone: 978-430-9251

3.  Alchemy is man’s age-old
quest to turn elements
into gold.
 The Alchemy of Quality:
I like to think of my
modern day quest as
turning “???” into “$$$”.
Charles Cohen - CharlesCohen20@Comcast.net - Phone: 978-430-9251

4.  I started in the Quality game 11 years ago and
developed a deep passion for leading supply chains
for companies like yours to, “Get it right the first
time.”
 I will do this for you by
using Lean, Six Sigma and
Compliance tools to:
 Build a culture of
Continuous Improvement.
 Dramatically reduce Cost of
Quality and improve
product reliability.
 Inspire happy, repeat
Customers!
Charles Cohen - CharlesCohen20@Comcast.net - Phone: 978-430-9251

5. Company Position Duration
Philips Color Kinetics Senior Manager, 2009 – 2010
Quality Assurance
Jabil Circuit Quality Assurance 2008 – 2009
Manager
Varian Senior Supplier 2007 – 2008
Semiconductor Quality Engineer
Alcatel-Lucent Technical Manager, 1984 – 2006
Quality (formerly AT&T)
Charles Cohen - CharlesCohen20@Comcast.net - Phone: 978-430-9251

6. Project Type Result
Project
Management Mini-Oscillator Business Exit
Shop Transition
ERP Systems On-time,
(MFG/Pro, eg) effective
DMAIC/7- implementation
Step Certification 100% successful
Audits (ISO, eg)
Global ESD Team Successfully
Plan-Do- Business Case established
Check-Act Quality Successfully
Improvement created, 2nd
Teams place in regional
competition
Charles Cohen - CharlesCohen20@Comcast.net - Phone: 978-430-9251

7. • Lucent
ISO
• Jabil
 ISO 9001 9001
• Varian
 TL 9000
 AS 9100 TL
• Lucent
9000
 ISO 13485, FDA
 ISO 14000
• Color
 RoHS REACH
Kinetics
 OSHA • Global
Regulatory Certifications
 REACH • FCC
 EN55015/CISPR15
 EN55022/CISPR22 • ISO 13485
Medical
 UL, CE, PSE, CQC, CC
• FDA/21CFR820
C, C-Tick
• ISO 14000
Environment • REACH
• RoHS
Charles Cohen - CharlesCohen20@Comcast.net - Phone: 978-430-9251

8. Implementations (Super-User)  PROGRESS
 IMPAC  BASIC
 AMAPS  FORTRAN
 MFG/Pro  4GL Query Language
 WebPlan  Business Objects
 HTML
User
 Oracle
 SAP
 PeopleSoft
 Manufacturing Execution System (MES)
 Arena
 Agile
 Kronos
 E-Time
 Documentation Control Systems
 SolidWorks
 LabView
 Minitab
Charles Cohen - CharlesCohen20@Comcast.net - Phone: 978-430-9251

9.  LED Lighting  Surface Mount
 PCB  Hand Assembly
 Specialty Mechanical  Inspection (in-process, OBA, EOL)
 Electro-Mechanical  Solder Verification System
 Sheet Metal, Box Build  Wave Solder
 Semiconductor  Point-to-point testing
 Lexan/Polycarbonate  Optical testing
 Cable Harnessing  X-ray testing
 Silicon Integrated Circuits  Wire bonding
 Power Supplies  Metal forming, pressing
 Transformers  Polycarbonate forming
 Gas and Fluid Delivery Systems  Electrostatic Discharge Program
 Magnet  Hipot testing
 Graphite  Reliability testing
 Telecommunications equipment  ESD
 5S
 Documentation and Training
Charles Cohen - CharlesCohen20@Comcast.net - Phone: 978-430-9251

10.  Voice of the Customer Supply Jabil
 Balanced Scorecards Chain
 Target setting
 5S Program Adherence
Competency training programs
Varian
 Manufacturing
 Line Process Audits
 Statistical Process Control
 Control Plans Color
 Waste handling Engineering Kinetics
 Cell Teams
 Quality Improvement Committee
 Continuous Improvement using 4- Supply Lucent
Quadrant, Trend/Pareto tools
Chain
 7-Step/DMAIC problem solving
 Ishikawa Diagram
FMEA
Finance

 ANOVA Cost of
 Defects per Million Quality
 Design of Experiments
Marketing Reduction
 Critical To Quality
Charles Cohen - CharlesCohen20@Comcast.net - Phone: 978-430-9251

11.  7-Step Problem
Solving Methodology • 6% Overall Supplier Quality
 1st Article, GD&T Performance Improvement in 12
months across 60 vendors.
 Supplier Inspection • $612,000 in material and process
Programs (AQL) costs improvement in 12 months.
 Calibration program
 Assessment
 ISO compliance audit
 Supply Chain
Management
Assessment
 Manufacturing
Capability Assessment
Charles Cohen - CharlesCohen20@Comcast.net - Phone: 978-430-9251

12.  8 Discipline Report  Fretting corrosion – light fixtures
 Pareto/Trending  Plastic lens cracking
 7-Step/DMAIC Method  Pin crimps on wires
 Motor failures Plan
 Design of Experiments
 Transformer failures
 Hypothesis Testing
 Power Supply component failures Act Do
 Brainstorming
 Screw embrittlement
 Minitab Analysis  PCB black residue Check
 Ishykawa Analysis  Water ingress in light fixtures
 Risk Analysis  ESD/EOS - PCBs
 Training issues
- 98% Overdue Complaints reduction
- 44% RMA reduction
- 7.5% Cost of Quality Reduction
Charles Cohen - CharlesCohen20@Comcast.net - Phone: 978-430-9251

13.  “Chuck is a Quality Systems professional with a strong knowledge in system
test, supplier quality and business management systems. Chuck is very
personable, approachable and a pleasure to work with and for. Chuck
championed efforts to improve supplier quality, reduce complaints and
oversee global approbation activities while with Philips Color Kinetics. Chuck
would be an asset to any company seeking top quality professionals looking to
improve upon their NPI process and beef up supplier quality.” - Brad
Bombardier, Senior Compliance Engineer, Philips Color Kinetics
 “Chuck is strong team leader who is well respected by his superiors, his
peers, and the Quality Engineering staff he manages.
Patient, conscientious, sensitive, and always professional, one of Chuck’s
greatest strengths is his ability to collaborate with individuals at all levels of
the business and generate effective solutions to complex technical problems.”
- Greg Pearl, Work Cell Manager, Jabil
 “Chuck is a seasoned quality professional with a broad understanding of
quality principles and the skills necessary to evaluate and improve the quality
systems of any business. I worked with Chuck at Varian and Lucent and can
attest to his character, work ethic, and ability to drive improvement. He is a
strong and capable candidate for any quality position he may desire.” – J.
Beauregard, Senior Supply Chain Manager, Varian
Charles Cohen - CharlesCohen20@Comcast.net - Phone: 978-430-9251

14. ISO 9001:2008
Click to visit
 LinkedIn Profile
ISO 9001 Lead Auditor
Charles Cohen - CharlesCohen20@Comcast.net - Phone: 978-430-9251

15. Timeframe Training
June, 2010 Lean Basics Training
June, 2010 Six Sigma Awareness Training
January, 2009 PFMEA Training
January, 2009 Quick Response Quality Control
Training
March, 2009 ISO 13485:2003 Internal Auditor
Training for FDA Regulated
Industries
May, 2007 7-Step Problem-Solving Method
Training
Feb, 2000 TL 9000 Auditing Certificate
January, 1986 Certified Production and
Inventory Manager (CPIM)
Charles Cohen - CharlesCohen20@Comcast.net - Phone: 978-430-9251

16. Date Degree
1990 Master of Science, Industrial Purdue University
Engineering
1984 Bachelor of Science, Industrial Northeastern University
Engineering
Charles Cohen
Phone: 978-430-9251
Address: 20 Clementi Lane, Methuen, MA 01844
Charles Cohen - CharlesCohen20@Comcast.net - Phone: 978-430-9251