Presentation held by Mr. Zvonko Obradovic as a part of the Specific e-Government solutions for better business environment Session at the 8th SEEITA and 7th MASIT Open Days Conference, 14th-15th October, 2010

1. 8th SEEITA – 7th SEE ICT Forum Meeting & 7th MASIT Open Days Conference
Conference of the SEEIT Associationas and Businesses
Ohrid, Macedonia – October 14-15, 2010
REGISTRY INTEGRATION AND DYNAMICS
Case study from Serbia
Zvonko Obradovic,
Serbian Business Registers Agency (SBRA)
director

2. GOALS FOR REFORMING THE
REGISTRATION SYSTEM
•  To simplify and accelerate the business registration procedure in Serbia
•  To create a more favorable business environment for foreign investments
•  To create conditions for easier business start ups in Serbia
•  To upgrade state administration through a greater reliance on IT
•  To establish the conditions for creating new jobs and reducing the informal
economy and corruption.
• SBRA (Serbian Business Registers Agency) or
Agencija za privredne registre – APR (Serbian) , established in 2004,
as a crucial part of the registration reform in Serbia, started its operation 3.1.2005.
SBRA Information system was completed until 31.3.2006. as a result of the project funded
by Swedish government and administered by the World Bank (ICB procurement method).
Until 2009, SBRA operated 3 registres:
 Register of Business entities, Register of Pledges and Register of Financial leasing.
2
www.investmentclimate.org 2

3. Registers operated by SBRA
Agencija za privredne registre – APR (Serbian) or
SBRA (Serbian Business Registers Agency)
Until 2009, SBRA operated 3 registres:
- Register of Business entities (Companies and Entrepreneurs);
- Register of Pledges on movable assets and rights (Collateral Registry);
- Register of Financial leasing
From October,2009 to January,2010 five more registers started
- Register of Associations (NGO) and Register of Foreign associations;
- Register of Public Media;
- Register of Financial statements and Data on solvency;
- Register of Tourism, with number of sub-registers.
Until the end of 2010, and in the first half of 2011, number of new registers will be started:
*Register of Bankruptcy estate; *Register of Regional development measures and Incentives;
*Register of restraining orders; *Register of Sports Associations; *Register of Institutions;
*Register of Chambers of Commerce; etc. (more than 20 registers expected until 2011)

5. “DOING BUSINESS 2010”
7 PROCEDURES, 13 DAYS
Time to
No. LTD START-UP PROCEDURE Cost to complete
complete
Notarize the memorandum of association and lease contract
1 1 day approx RSD 1,500
at the Basic Court
Open a temporary bank account; pay founding deposit or its
2 1 day no charge
part and all other fees
Apply and obtain the registration certificate, tax
identification number, Pension fund (PIO Fund)and RSD 5,060
Health Fund certificates, certify the signatures (three ( RSD 3,600 +
3 3 days
copies) for opening bank account and register the RSD 1,750) + RSD 15
employment contracts with the Employment (form OP)
Organization
RSD 400 (signature
Open a permanent business account with the commercial 1 day (less than
4 certification and
bank half a day)
republic tax)
5 Make Stamp and seal 1 day RSD 2,500
no charge
6 Register with local tax authority 5 days
Register the employment contracts with the Employment
7 1 day no charge
Organization/Fund
13 days

6. SBRA in Figures
• 112,405 business entities
• 224,054 entrepreneurs (“sole traders”)
• 1,500 representative offices of foreign legal entities RATIO BTW.
• 112,600 financial statements for 2008 SBRA’S EMPLOYEES AND ITS
CUSTOMERS
• 1,898 associations
• 44 foreign associations 350 employees
• 912 Public media
Registered entities and contracts:
• 57,087 financial leasing contracts 825,000
• 63,655 pledge contracts, securing claims of over EUR 17 billion
2,360 PER EMPLOYEE
- 565,000 applications (processed in 2008) Over 5 Million archived files
- 2,500 applications per day
- over 3,000,000 records taken over from the Commercial Courts
and local authorities are filed in the SBRA archives
- over 10,000,000 scanned archived pages
- over 5,000,000 hits at the SBRA Web page (676,000 hits in Sept 2009)
- over 35,000 hits per day
- 324,022 users of the SBRA’s Info Center

7. SBRA – RESULTS
Number of registered companies in Serbia:
 SBRA Internet site is the most visited in Serbian public sector:
 About 1 million monthly visits;
 About 50.000 daily visits.

8. Future SBRA business strategy -
Principles of sustainability
 At the beginning, self-financing of SBRA was assured by:
 3-month financing of all operational costs from the Swedish donation;
 Sufficient fees for the SBRA services, set by law;
 Low costs: Simplified registration process, skillful SBRA staff.
 Until now, self-financing of SBRA kept by:
 Continually improved business processes and people productivity
(fees not changed for 5 years, while cummulative inflation was >40%);
 Improved “Data delivery services” (5% of income planned for 2010).
 In the future, self-financing of SBRA will be based on:
 Further improvement of business processes, including standardisation (ISO 9001);
 Improvement of Information system, based on SOA and virtualisation;
 Improvement of services, based on the combined data from SBRA registers;
Income from “value added services” expected to grow to 10%-20% of total SBRA
costs in 2012, up to 50% in 2015-2016.

9. SBRA as a
Governmental Information Hub
SBRA partners for information exchange
Documents Other partners
(paper) and their databases
Client SBRA Central office
`
Pension and Social Security Funds
National Employment Agency
Health Insurance Bureau
SBRA Front-End Office Minisries (Labor, Finance, Economy, Health, etc)
(Belgrade or remote location) Municipalities, etc.
Central database of
Tax Directorate
Business entities Statistics office
Tax payer database

10. SBRA - SINGLE ACCESS POINT
ONE STOP SHOP
(as of May 6, 2009)

11. THANK YOU FOR YOUR ATTENTION!
I am at your disposal for any further questions!
zobradovic@apr.gov.rs
www.apr.gov.rs