1. MADHUCHHANDA PANDIT
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Madhuchhanda Pandit
Mobile: +91 9830957798
Email: pandit_madhu123@rediffmail.com, panditmadhu321@gmail.com
EXECUTIVE SUMMARY
Madhuchhanda is a SAP professional with 21 plus years of total experience and 15 years plus of SAP
experience in service delivery management, solution development and business consulting currently
working with IBM India in SAP Analytics domain. She possesses in-depth industry process and technology
expertise by virtue of working in diverse industry verticals, like Pharmaceuticals and life sciences,
Consumer Products and Goods, Retail, Chemical and Petroleum, Manufacturing, Electronics, Travel and
Transportation etc.
In her current role, Madhuchhanda has actively participated in numerous SAP Analytics engagements
where she has been instrumental in presales activity across sales cycles to delivering projects spanning
from requirement gathering workshops with senior executives of the client organization, designing the
technical architecture of the proposed solution, detailed project schedule with staffing plan, estimates, risks
and mitigations plan and communication plan. She has experience in large and complex managed
services projects executed through factory model ensuring flawless transition to support organization,
accomplishing productivity benefits through continuous improvement programs and delivery execution
innovation.
As a program delivery leader, she has been instrumental in delivering a cluster of SAP Analytics projects
for IBM India, ensuring operational excellence, establishing effective governance model resulting in
business benefits realization. She has also been responsible for talent management within SAP Analytics
area. She has been engaged at CXO level stakeholder management for her excellent leadership and
presentation skills.
Service Delivery/ Solution Architect / SAP skills and Competency:-
As a Solution Architect, my responsibilities included
• Getting engaged in early stage of sales cycle, participating in workshop with client stakeholders to
understand their business requirements and suggest industry best practice KPIs to achieve their
business objectives.
• Has been a key player in delivering Enterprise Information strategy roadmap harmonizing business
process and technology goals to enable clients in getting meaningful insight for key business
decisions.
• Defined Enterprise reporting approach by classifying reports into operational reports, analysis
reports and KPI dashboards and defining the master data and architecture plan against each type
of reports.
• Defined various possible technical architecture for clients with components, like, SAP Enterprise
HANA, BW-on-HANA and HANA live.
• Provided detailed deployment recommendation for SAP HANA based on parameters like,
Database size, future IT roadmap in mind, performance expectations and visualization, TCO etc.
• Assisted the client to select appropriate SAP BI reporting tool, by mapping the organization
reporting need with the product capabilities, like, self-service reporting, data visualization,
formatted reporting, data discovery and analysis and mobile business intelligence etc.
• Formulated development methodology using LSA ++ architecture, and leveraging BW-on-HANA
capabilities.
• Defined appropriate ETL strategy for analytics solutions with big data volume and high data
availability requirement.

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• Framed SAP BW upgrade methodology, high level approach plan for upgrade, detail level solution
with milestone, estimates and staffing, risks and mitigations etc. for SAP HANA migration
engagements.
• Designed managed service and factory model mode of delivery for large BI support programs, with
complex architecture, having components like SAP BW, SAP HANA, SAP BODS and SAP BO.
As a Service Delivery Leader, my responsibilities included
• Have been responsible for service delivery of outsourced programs and applications globally with
vivid experience in various methods of engagement which includes business consulting,
deployment, application support and maintenance, upgrades, managed services and factory
model.
• Managing large and complex SAP deployment programs across multiple geographies using IBM
project management methodologies which included phases like, project preparation, business
blueprint, realization, final preparation, go live and support and sustain.
• Accountable for preparing statement of work consisting of agreed scope, high level solution,
project schedule and staffing, project logistics, roles and responsibilities, deliverables, governance
model, communication plan, acceptance criteria, risks and mitigations.
• Managed project delivery from multiple delivery centers with large teams (peak size 400) across
geographies that have helped organizations to achieve business results through differentiated
initiatives like developing best practice, redefining service delivery models, driving people
collaboration and engagement.
• Established uniform set of delivery framework to standardize projects delivery across client and
centers. Institutionalized a strong and effective governance model to attain client objectives.
• Adopted 7-keys model of measuring and reporting project health for all the projects addressing
key aspects like, stakeholder commitment, business benefit realization, team motivation and
efficiency, risks and mitigations etc.
• In application support engagements ensured smooth transition of work to support organization,
base lined service level agreements, created automated dashboards for reporting support metrics,
ensured productivity improvement, created business benefits and knowledge harvesting.
• Worked closely with client stakeholders farming and mining the accounts.
• Responsible for capability building in SAP Analytics area for new and evolving technologies like
SAP HANA, mobility and BODS.
Technical capabilities and competencies included
• In-depth expertise in SAP Analytics tools like SAP BW (7.4), SAP BI Platform (4.x), SAP BODS
and SAP HANA.
• Worked as technical architect in numerous SAP implementation and support projects, right from
business blueprint till go live and support.
• Prepared technical design to define the multidimensional data modeling using SAP LSA++
architecture.
• Developed the enterprise data warehouse using SAP BW, built all components, like Data source,
DSO, Info provider etc.
• Designed Financial, Logistic, Sales, Procurement and Manufacturing Dashboards, with SAP BO
tools like SAP Design studio and Xcelsius.
• Developed strategic and operational reports in BEx and BO reporting tools like analysis office,
Web Intelligence, BO Lumira and Explorer.
• Worked on HANA Development studio and HANA data models, both on Enterprise HANA and
BW-on-HANA architecture.
• Worked in SAP Data migration projects, using SAP BODS as data conversion tool, defined overall
data mapping and conversion strategy, addressing source mechanism, transformation methods
and load mechanism.

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• Defined Dataflow and business rules using BODS and IS to ensure high level of data quality and
accuracy.
CERTIFICATIONS
• PMP Certification
• SAP BI 7.0 Solution Consultant Certification
EDUCATION QUALIFCATION
Post Graduate Diploma in Business Management (PGDBM), 2000
XLRI Jamshedpur, India.
Bachelor of Engineering (Hons.), 1994
Jadavpur University, India.
EMPLOYMENT HISTORY
IBM India Pvt. Limited
Managing Consultant, April 2000 onwards
Tata Motors Pvt. Limited
Senior Engineer, June 1994 till March 2000
PROJECTS DETAILS
Project Name : SAP BI Service Delivery Leader
Client : Multiple Clients
Duration/Size : August 2010 – till date
Role : Service Delivery Leader – SAP BI
Team Size : 400
Description :
Responsible for overall delivery of a cluster of SAP BW/BO engagements across industry and geography.
Currently there are around 60 SAP BW/BO implementation and support projects for which Madhuchhanda
is overall responsible from IBM Global delivery centers across globe. Cluster based delivery framework is
a unique approach to group similar kind of services delivered for multiple clients, which worked on key
principles like faster, better and most cost effective delivery for client projects. This has been achieved by
implementing a common set of IBM tools, processes and methods for delivery.
The types of BW/BO engagements getting delivered from cluster delivery model are reporting solution
implementation using BW Datawarehouse as backend and BO reporting toolset as frontend, BW support
and enhancement, BO support and enhancement, data migration engagements using BODS, BW-on-
HANA engagements. Some of the recent projects that have been delivered or are getting delivered from
cluster model are Bio-rad BW and BODS implementation and support, Medtronic BW/BO build and
support, DHL BW development and support, Abbott Labs BW/BO development and support, Valeo BW
support, Henkel BW support, APMM BW development and support etc.
Specific Responsibilities:

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• Solution designing of BW/BO implementation and support engagements which includes understanding
high level client requirements and providing input to tool selection, working on technical architecture,
building the solution in terms of finalizing scope, timeline & effort and deliverables.
• As part of solution designing responsibilities, participated in numerous sales deals with new clients or
existing clients, worked on preparing RFP response, provided input for pricing, participated in sessions
with clients to present solution.
• Participating in initial due diligence once draft solution is built, validating the assumptions, discussing
various alternatives with client stakeholders and fine tuning the solution to arrive at the final proposal.
• Engaging as Architect in multiple BW engagements, conducting design review and architectural
review, providing recommendations and taking them through closure.
• As an Architect, also built and strengthened IBM internal enablers, like, a very strong set of best
practice recommendations, tools and accelerators to be used for effort reduction and quality
improvement.
• Overall accountability of delivery management across client projects getting delivered from multiple
delivery centers across globe.
• Established uniform set of delivery metrics to be followed across client projects and delivery centers
and institutionalized the same. Also formulated very strong and effective governance model and
ensured the same is followed across teams.
• For existing engagements, driven benefit workshops with clients to understand the pain areas and
come up with a roadmap not only to address the same but also provide measurable benefit in terms of
quality improvement and/or cost reduction
• Strategizing and doing workload distribution between various delivery centers across globe, depending
on specific client preference in terms of coverage needed, capability and capacity.
• Specifically for BW/BO AMS engagements, designed standard SLAs like Gold, Silver and Bronze, with
associated scope definition and services offering. Mapped client mandated SLAs to standard available
SLA definition and modified the same to suit specific client requirements.
• Have been instrumental to define BW AMS best practices and implemented the same for many client
engagements, which provided definite measurable outcome in terms of issue reduction and
productivity improvement.
• Built effective work forecast model and ensured capacity planning was done is most optimized
manner.
• Worked closely with client stakeholders for revenue growth opportunities and proposed solutions for
new work scope.
• As part of service delivery leader responsibilities, facilitated new delivery centers like, Philippines,
Mexico to establish their delivery framework, strengthen capability and get integrated with overall IBM
global delivery framework.
• As part of operational efficiency, was responsible for capability building of BW/BO service, with a focus
on training of practitioners, self-learning, development of internal tools and accelerators.
• Strategizing and managing delivery of the projects from cluster using practitioners from multiple
locations spanning across GDCs (Global delivery centers) for different BI services.
• Also responsible for continuously improving capability of team members, to align with latest SAP
roadmap in Analytics space.
Project Name : Daiichi Sankyo SAP Reporting Project
Client : Daiichi Sankyo
Duration/Size : Aug 2009 – July 2010
Role : Project Manager & Lead Architect
Team size : 35
Description :
Daiichi Sankyo Inc. (DSI), a leading pharmaceutical company, took an initiative to centralize enterprise
reporting through SAP platforms. For this highly critical project of DSI, Madhuchhanda has worked as lead
architect initially and facilitated requirement gathering of FI, SCM and HR area, blueprinting, preparation of

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functional specifications and overall effort estimation. The project delivery happened in onshore-offshore
model and Madhuchhanda played the offshore project manager role and managed successfully a team of
35 SAP functional and technical consultants through completion of the project.
Specific Responsibilities:
• Solution designing of DSI reporting implementation engagement and propose solution consisting
of reporting tool assessment and proposal, technical architecture, scope definition, timeline and
effort, project management methodology to be followed, pricing etc.
• Preparing Statement of Work (SoW) with client, consisting of agreed scope, high level solution,
timeline and staffing, project logistics, roles and responsibilities, deliverables, governance model,
acceptance criteria, risks and mitigations.
• Facilitate requirement gathering, blueprinting, validation and review of functional and technical
specifications.
• Identify gaps in requirements and propose solutions.
• Manage IBM engagement overall from India delivery center perspective and technically lead the
team through all the project phases, initiation, planning, execution, controlling and closure.
• Prepare test strategies and finalize the different deliverable templates.
• Ensure seamless delivery through onshore-offshore model within time, scope and budget.
• Status reporting to all stakeholders as per agreed communication plan and participating in status
review meetings which client stakeholders.
• Working on strategies to mitigate risks and explore opportunities for further partnership prospect
with client
Project Name : Ericsson SAP ONE Implementation Global Rollout
Client : Ericsson
Duration/Size : April 2008 – July 2009
Role : Project Manager
Team size : 60
Environment : SAP ECC 6.0, SAP BI 7.0, SAP SRM, SAP Enterprise Portal
Description :
Ericsson SAP ONE Implementation Global Rollout was aimed at rolling out Global SAP solution to the
Ericsson companies/market units that did not have the Global SAP implemented. IBM project team was
responsible for system setup of Ericsson standard processes and company specific development of
approved demands. Project scope included system configuration, development of approved demands, Unit
test, Integration test and UAT support, Cutover and Golive, Post golive support.
Technical golive for Global SAP solution was planned 4 times a year, aligned with 4 SAP releases, which
were considered as independent projects awarded to IBM. These releases were run under one program,
with common tools, processes and common resource pool being utilized.
Project team consisted of SAP functional and technical consultants for respective SAP modules, architects
and project managers. The Global SAP solution had been rolled out to more than 100 companies/market
units.
Specific Responsibilities:
• Overall ownership for all 4 releases of SAP rollout in a year, with respective project managers being
responsible for each release
• Estimation of effort and price, using project specific tools
• Responding to the Client RFP, negotiate the effort required and price with the client.
• Prepare/review SoW, pricing sheet and other required documents for responding to RFP, ensure best
possible GP and PTI could be obtained with the given constraints
• Optimize project cost through integrated global delivery

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• Overall responsible for all project deliverables, from project initiation till post golive support and project
closure
• Project status tracking for all projects and at program level, using RPM extensively, maintaining project
milestones, WBS, scope management and maintaining all project specific documents
• Generating 7 keys report and detail project status report from RPM
• Ensuring quality review of all client deliverables.
• Bi-weekly status reporting to Client, including project financial and driving Governance call on behalf of
IBM.
• Ensure that project GP and all delivery excellence goals are met.
• Ensure knowledge harvesting is done and re-used for subsequent release.
• Responsible for growth of business, in terms of securing new projects from client within own
responsibility area.
• Participating in quarterly client program management forum to discuss and decide resource forecast,
future opportunities and key challenges.
Project Name : Ericsson SAP BI Application Development
Client : Ericsson
Duration/Size : May 2007 – April 2008
Role : Project Manager
Team size : 60
Environment : SAP BI 7.0
Description :
Ericsson SAP BI program managed the SAP BI and MDM projects run under one umbrella.
Ericsson BI system was technically upgraded to SAP BI 7.0 in 2006 and the new BI 7.0 functionalities were
being implemented thereafter. There were around 30 development projects that were running within the
SAP BI program.
Specific Responsibilities:
• Solution design for the new client requirement in the BI 7.0 environment.
• Some of the projects managed were Ericsson Installed Base BI reporting, Ericsson Branch Office ERP
BW etc.
• Effort estimation using project specific estimation matrix.
• Effective resource planning and management for BI projects.
• Involved in high level design.
• Ensuring quality review of all client deliverables.
• Client coordination.
• Project status tracking using IBM project management toolset.
• Ensure that project profitability and all delivery excellence goals are met.
• Ensuring client satisfaction rating is received.
Project Name : SAP BW BPS Implementation for Philip Morris
Client : Philip Morris
Duration/Size : January 2007 – April 2007
Role : Senior BW Consultant
Environment : SAP BW 3.5, BW BPS, Business Explorer (BEx)
Description :
The objective of SAP BW BPS implementation at PMI was to carry out the price forecast for PMI Direct
materials and publish reports on price forecast. The project required complex manual planning templates

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to be mapped to BPS planning application, business logic to be incorporated in the BPS planning exercise.
The business blueprint was done at onsite, Switzerland, subsequently, the high level planning architecture
design and development was completed from offshore.
Specific Responsibilities:
• Drive the business requirement gathering workshop at the client location.
• Prepare the business blueprint and high level design.
• Provide guidance during realization.
• Ensuring quality review of all client deliverables.
• Client coordination.
• Project status tracking.
Project Name : SAP BW Implementation for BP Downstream
Client : BP
Duration/Size : March 2005 – Dec 2006
Role : Project Manager
Team size : 30
Environment : SAP BW 3.5, SAP R/3 4.6, Business Explorer (BEx), Informatica
Description :
British Petroleum (BP) is the worldwide leader in the petroleum and chemicals industries with a very strong
retailing network. The BW initiative at BP was aimed at consolidating the Management Information system
using SAP BW.
This SAP BW implementation was being done in a phased manner. The functional domains worked upon
were FI-AR, COPA, Sales and Distribution. IBM offshore team was involved mainly in design,
development, go-live and post go-live support. The various sub projects being executed under BP
Downstream were ‘PRIME’, ‘Project Enterprise’, ‘Like for Like’, Bitumen reporting etc. In all the sub
projects IBM offshore team was responsible for BW data modeling, R/3 and non R/3 extraction and
complex report development.
Specific Responsibilities:
• Manage IBM engagement overall from India delivery center and technically lead the team through all
the project phases, initiation, planning, execution, controlling and closure.
• Ensure seamless delivery through onshore-offshore model within time, scope and budget.
• Providing input on design and data modeling.
• Effort estimation for offshore development work and resource planning.
• Ensuring quality review of all client deliverables.
• Client coordination.
• Project status tracking
• Ensuring project delivery excellence goals were met
• Presenting project dashboard to management
Project Name : Ericsson Common Datawarehouse Application Maintenance and
Enhancement
Client : Ericsson
Duration/Size : January 2004 – February 2005
Role : Team Lead
Environment : SAP BW 3.0B, SAP R/3 4.6, SAP CRM, Business Explorer (BEx)
Description :

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Ericsson common datawarehouse was built on SAP BW platform that was implemented for Ericsson
companies worldwide and was going live in different markets subsequently. The analysis areas which were
used extensively were Supply Chain, Finance and Controlling, Service Management and Human Resource
Management. The application management and enhancement to the existing datawarehouse was
migrated to IBM Global Delivery, an onsite plus offshore model was being followed for delivery.
Specific Responsibilities:
• Team lead and onsite coordinator at Stockholm, Sweden.
• Ensuring successful transition of application management to IBM following IBM transition management
methodology.
• Ensuring contractual obligations are fulfilled between Ericsson and IBM, preparing procedural manual,
quality review of key deliverables, taking care of emergency support issues.
• As a technical SME, responsible for application management of Finance and controlling area, in terms
of trouble shooting and issue resolution.
• Technically leading the team for all application support tasks like ensuring system availability,
analyzing and resolving issues reported by business users.
• Responsible for all client deliverables in terms of meeting SLAs, status reporting to client.
• Client coordination on day to day basis, participating in governance call.
• Responsible for meeting project delivery excellence goals.
Project Name : Nestle Globe- Outsourced Configuration Factory
Client : Nestle
Duration/Size : February 2003 – December 2003
Role : Team Lead
Environment : SAP BW 3.0B, SAP R/3 4.7, SAP CRM, SAP APO, Business Explorer (BEx)
Description :
Nestle Globe project involved implementation of SAP R/3, BW, APO, CRM and other solutions for Nestle.
At Nestle, a global template had been developed which was already implemented in a few markets in
Europe, America and Asia and was going to be implemented in few other markets worldwide. At the
outsourced configuration factory at IBM Global delivery, configuration and regression testing were being
done in offshore mode for markets that were going live subsequently.
Specific Responsibilities:
• Understanding the BW design and its interfaces with other systems like CRM and APO.
• Performing technical design and developing BW objects like InfoCubes, Queries and Workbooks etc.
• Resolving Market Change Requests, Global Change Requests and TPRs.
• Performing Regression testing for European markets.
• Executing changes in complex queries and workbooks.
• Supporting complex developments in the areas CRM, APO, SEM integration.
Project Name : British Gas: SAP BW Implementation
Client : British Gas
Duration/Size : September 2002 – January 2003
Role : Team Member
Environment : SAP BW 2.1C, SAP R/3 4.6C, SEM-BCS, Business Explorer (BEX)
Description :

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The Core systems project at British Gas (BG), UK was initiated to provide a basis for BG group's
expansion plans over the next five years where best practice, common processes would be designed and
implemented in BG's key operations. SAP BW was used for all Management reporting at BG.
Specific Responsibilities:
• The functional areas covered for BW reporting were Finance and Controlling, Procurement, HR and
Performance Management.
• Enterprise Controlling data flew from R/3 via BCS to BW and reports were generated out of BW.
• BW Technical Architecture design.
• Carry out data modeling for all BW reporting requirements.
• Development of BW objects like Extractors, InfoCubes, complex Queries and Workbooks.
• Executing Unit test, Integration test and User acceptance test
• Ensuring that all go live preparation activities are completed
• Providing all necessary support and troubleshooting for all areas during go-live and post go-live.
• Imparting User training.