Madhusudhan S Kumbhashi
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Personal Information
Organización/Lugar de trabajo
Bengaluru Area, India India
Ocupación
Service Delivery Manager
Sector
Technology / Software / Internet
Acerca de
Since May 2007, IBM India Private Limited Present Role: Sep 2014 - Till Date, Service Delivery Manager Overall ownership of Services delivered to the assigned Clients across all relevant competencies Primary point of contact for service levels, escalations and issues for the Clients Analyze and report performance results against the criteria established in SLAs, SLOs Periodic review of Service Level achievements along with SLA breaches to verify the ownership and service line accountability Identify vulnerabilities in SLAs (potential risky SLAs) and recommend improvements Meeting with Client to review overall performance of the account on a monthly basis Gather requirements for proposed ...
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Etiquetas
microsoft project import and export production planning & control materials management sla tracking and measurements data center to cloud sap 1.x to 3.x ibm cloud rfs itsm integration api bmc remedy servicenow transition and transformation cloud migration service management service delivery project management
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Madhusudhan S Kumbhashi-Profile.pptx

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Personal Information
Organización/Lugar de trabajo
Bengaluru Area, India India
Ocupación
Service Delivery Manager
Sector
Technology / Software / Internet
Acerca de
Since May 2007, IBM India Private Limited Present Role: Sep 2014 - Till Date, Service Delivery Manager Overall ownership of Services delivered to the assigned Clients across all relevant competencies Primary point of contact for service levels, escalations and issues for the Clients Analyze and report performance results against the criteria established in SLAs, SLOs Periodic review of Service Level achievements along with SLA breaches to verify the ownership and service line accountability Identify vulnerabilities in SLAs (potential risky SLAs) and recommend improvements Meeting with Client to review overall performance of the account on a monthly basis Gather requirements for proposed ...
Etiquetas
microsoft project import and export production planning & control materials management sla tracking and measurements data center to cloud sap 1.x to 3.x ibm cloud rfs itsm integration api bmc remedy servicenow transition and transformation cloud migration service management service delivery project management
Ver más