1. Mahindra Satyam’s
Manufacturing Practice

2. BUSINESS
LANDSCAPE
 Acknowledgement across
industry for high
productivity, high quality
and operational
excellence while keeping
the costs down for
competitiveness

3. BUSINESS
LANDSCAPE
 Increasing technology
adoption:
 Continuous improvement by
adopting Lean Management &
Six Sigma principles
 Business Process Management
to achieve synchronized work
flow
 Adoption of cloud & mobility to
break down data silos

4. BUSINESS
LANDSCAPE
 Need to bring together
various stakeholders
made up of partners,
suppliers and customers

5. TOP
CHALLENGES
FOR
MANUFACTURING
FIRMS
 How to achieve process efficiency
 How to meet the changing
demands with the rigid IT assets
 How to provide a seamless
customer experience across
different points & channels of
interaction
 How to eliminate the gaps in
supply chain

6. NEED FOR HIGH
PRODUCTIVITY, QUALITY &
OPERATIONAL EXCELLENCE
INCREASING TECHNOLGY
ADOPTION
NEED TO BRING TOGETHER
DIFFERENT STAKEHOLDERS
OUR APPROACH - SOLUTIONS
Order Management
A fully configurable single portal
for managing enterprise orders
with built in capabilities for
routing, exception handling,
alerts and external system
integration

7. OUR APPROACH - SOLUTIONS
Unified solution that manages the
life cycle of every warranty from
definition through processing to
final closure of the claim
Integrated Warranty
Management
NEED FOR HIGH
PRODUCTIVITY, QUALITY &
OPERATIONAL EXCELLENCE
INCREASING TECHNOLGY
ADOPTION
NEED TO BRING TOGETHER
DIFFERENT STAKEHOLDERS

8. OUR APPROACH - SOLUTIONS
System tracks inventory across
multiple systems and take
corrective steps dynamically using
rule based engine for ensuring
working capital reduction
Continuous Working
Capital Reduction
NEED FOR HIGH
PRODUCTIVITY, QUALITY &
OPERATIONAL EXCELLENCE
INCREASING TECHNOLGY
ADOPTION
NEED TO BRING TOGETHER
DIFFERENT STAKEHOLDERS

9. OUR APPROACH - SOLUTIONS
End to end solution that
enhances customer service
delivery and automates the
back end processes to complete
the product/service delivery
Service Lifecycle
Management
NEED FOR HIGH
PRODUCTIVITY, QUALITY &
OPERATIONAL EXCELLENCE
INCREASING TECHNOLGY
ADOPTION
NEED TO BRING TOGETHER
DIFFERENT STAKEHOLDERS

10. OUR APPROACH - SOLUTIONS
Extend your SAP/ERP/Legacy
systems for greater agility and
operational transparency and
leverage existing Pega investment
Wrap & Renew
NEED FOR HIGH
PRODUCTIVITY, QUALITY &
OPERATIONAL EXCELLENCE
INCREASING TECHNOLGY
ADOPTION
NEED TO BRING TOGETHER
DIFFERENT STAKEHOLDERS

11. Order
Management
Configurable single portal
for managing enterprise
orders with built in
capabilities for routing,
exception handling, alerts
and external system
integration
Service
Lifecycle
Management
End to end solution that
enhances customer service
delivery and automates
the back end processes to
complete the
product/service delivery
Integrated
Warranty
Management
Unified solution that
manages the life cycle of
every warranty from
definition through
processing to final closure
of the claim
Continuous
Working
Capital
Reduction
System tracks inventory
across multiple systems
and take corrective steps
dynamically using rule
based engine for ensuring
working capital reduction
Wrap & Renew
Extend your
SAP/ERP/Legacy systems
for greater agility and
operational transparency
and leverage existing Pega
investment
OUR APPROACH - SOLUTIONS
NEED FOR HIGH
PRODUCTIVITY, QUALITY &
OPERATIONAL EXCELLENCE
INCREASING TECHNOLGY
ADOPTION
NEED TO BRING TOGETHER
DIFFERENT STAKEHOLDERS

12.  Optimum equipment uptime, maintenance
cost saving and risk minimization
 Better capacity utilization
 Enhances customer service delivery
 Increase transparency, collaboration and
tracking of issues
KEY
BENEFITS

13.  EXPAND into new markets
 INCREASE market share
 REDUCE time to market
 ACQUIRE economies of scale
 And GROW faster!
CONNECT
WITH US

14. Email : MSAT_BPMExperts@mahindrasatyam.com
Visit: www.mahidrasatyam.com