2. CONTENTS
Introduction of Interview
Basic Types of Interviews
Structured Interview
Unstructured Interview
Stress Interview
Behavioural Interview
Problem Solving or Case Interview
Panel Interview
Video/Web-Assisted Interview
Computerized Interview
Three Ways to make interview Useful
Use structured Situational Interviews
Carefully Select Traits to Asses
Beware of Committing Interviewing Errors
3. The Errors that Undermine an Interviews Usefulness
First impression
Misunderstanding the Job
Nonverbal Behaviour
Impression Management
Effects of Personal Characteristics
Interviewer Behaviour
How to Design and Conduct an effective Interview
Designing a structured Situational interview
How to conduct an Effective Interview
4. INTRODUCTION OF INTERVIEW
Interview is a procedure design to obtained information to person through oral inquiry.
A Conversation for gathering information.
Interview involves an interviewer, who coordinates the process of the conversation and asks questions,
and an interviewee, who responds to those questions.
Interviews can be conducted face-to-face or over the telephone. The internet is also emerging as a
tool for interviewing.
5. BASIC TYPES OF INTERVIEW
Structured Interview Unstructured Interview
Question prepared/determined in advance. Question don’t prepared/determined in advance.
Closed-ended questions. Open-ended questions.
Data Collection is Quantitative. Data Collection is Qualitative.
Factors evaluated are Explicit. Factors evaluated are Implicit.
All Questions related to the job. Questions may or may not be related to the job.
6. STRESS INTERVIEW
A type of interview in which candidate may be asked repeated, difficult or seemingly inappropriate
interview questions. They are designed to put pressure on candidate.
Intimidating Questions: "Why were you fired from your last job?" "Was your previous job too much
for you to handle?”
Unexpected Responses: The interviewer may ask the same question multiple times.
Brainteasers: "How many rats are there in New York City?” "How much of New York's garbage do
they consume?
7. How to handle this Stress ??
Just remain calm whatever the question is.
Clarify the question and don't feel any hesitation or embarrassment about doing so.
Request for more details about questions.
Make eye Contact.
Talk directly to each person.
8. BEHAVIOURAL INTERVIEW
Based on the assumption that past performance is the best indicator of future
performance.
Employers use the behavioural interviewing technique to evaluate a candidate’s
experiences. Questions are alike:
• Have you work with someone you didn't like ?
• Your Biggest mistake ? what did you learn from it ?
• Have you ever faced dishonesty in workplace ? If Yes, How did you deal with it ?
9. PROBLEM SOLVING OR CASE INTERVIEW
A case interview is a job interview in which the candidate is presented with a
challenging business scenario that he/she must investigate and propose a solution to.
Case interviews are designed to test the candidate's analytical skills and "soft" skills.
Types Of Case interview:
o Brainteasers:
• How many golf balls can fit in a football stadium?
o Consulting Math:
• The market for lead pencils has been declining at 4%/year for the last 3 years. The original market
was $24M/year. What is the market in year 3 (now)?
o Market Sizing:
• How many of X exist in the market?
10. PANEL INTERVIEW
It occurs when several people are interviewing one candidate at the same time.
Conducted by group of recruiting personnel.
Members of this interview team include Hiring and Line managers, Technical experts, Department heads,
Managers, Clients etc.
o Advantages Disadvantages
• Several people will be able to meet up the candidate Time Consuming.
and witness their responses and behaviour at same time. More stressful to the candidate.
• Interviewer have a chance to think more about Difficult to get the panel together.
candidates responses. Can be confusing.
• Everyone is using same question to get information to Can be very intimidating to the candidate.
make an accurate assessment.
11. VIDEO/WEB ASSISTED-INTERVIEW
Same as traditional interviews expect, that video technology is used.
Can be cost saving, if one or more of candidates are from out of the town.
For example skype.
o Advantages Disadvantages
• Lower cost Internet connection issues
• Save time Poor video quality
• Screening remote candidates. Response time limitation
• Less pressure on candidates. Lack of IT savviness
12. COMPUTERIZED INTERVIEW
An interviewing technique in which the interviewer uses a computer to answer the questions.
A computer displays the questions onscreen, the interviewer reads them to the candidate, and enters the
candidate’s answers directly into the computer.
o Advantages Disadvantages
• There is no need to recruit or pay interviewers. Technical difficulties can be occur.
• Candidates are able to fill in the questionnaires themselves. The survey can miss feedback.
13. THREE WAYS TO MAKE INTERVIEW USEFUL
Structured interviews are more valid than unstructured interviews for predicting job performance.
They are more reliable.
Interviews are better for revealing some traits than others. What they could not assess accurately were
the traits that often matter most on jobs like conscientiousness and emotionally stability.
Understand and avoid the various errors that can undermine any interviews usefulness.
14. THE ERRORS THAT CAN UNDERMINE INTERVIEW USEFULNESS
First impression.
Misunderstanding the Job.
Nonverbal Behaviour.
Impression Management.
Effects of Personal Characteristics.
Interviewer Behaviour.
15. HOW TO DESIGN AND CONDUCT AN EFFECTIVE INTERVIEW
Designing a structured Situational interview.
• Analyse the job.
• Rate the jobs main duties.
• Create interview questions.
• Create benchmark answers.
• Appoint the interview panel and conduct interviews.
How to conduct an Effective Interview.
• Make sure you know the job.
• Structure the interview.
• Get Organized.
• Ask Questions.
• Take brief interview.
• Close the interview.
• Review the Interview.