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MAITREY PATEL| GROUP LEADER | SOPHOS PLC
AHMEDABAD
Inaugural Meetup
INTRODUCTION
TEAM INTRODUCTION
Introductions
JEENAY SHAH
SOPHOS PLC
Co-Leader
2+ years Experience using Atlassian
tool(s)
CHANDNI PATEL
KNOWARTH TECHNOLOGIES
Co-Leader
2+ years Experience using Atlassian
tool(s)
ATLASSIAN USER
GROUP
AUG Introduction
ATLASSIAN PRODUCT
Product Integration
Atlassian Product Integration at
ease
Next Slide for the
Demo. 
A quick overview of how
these products are
seamlessly integrated with
each other and makes
everyone's’ life easy.
Major Products used in industry:
• JIRA
• Confluence (Wiki)
• Stash
• Bamboo
• HipChat
JIRA FOR EVERY TEAM
JIRA Family
Jira Software, Jira Service Desk and Jira Core
• Jira Software
Jira Software supports any agile
project management methodology for
software development
• Jira Service Desk
Jira Service Desk is a helpdesk
request tracker. It lets you receive,
track, manage and resolve requests
from your team's customers. The app
comes with a self-service web portal
where customers fill out forms to ask
for help.
• Jira Core
JIRA Core is a JIRA application that
provides you with a workflow
management system that you can use
for many things, including running
projects, tracking assets, and basically
anything that requires work moving
through a workflow.
GET TO KNOW JIRA
Everything about Jira
GET TO KNOW JIRA
Jira Software is built for every member of your software team to plan, track, and release great
software.
• Plan
Create user stories and issues, plan
sprints, and distribute tasks across
your software team.
• Track
Prioritize and discuss your team’s
work in full context with complete
visibility.
• Release
Ship with confidence and sanity
knowing the information you have is
always up-to-date.
• Report
Improve team performance based on
real-time, visual data that your team
can put to use.
JIRA SERVICE DESK
Introduction to Jira Service Desk
JIRA Service Desk
Jira Service Desk can be used by DevOps, IT & Customer Support.
• DevOps
By linking Jira Service Desk with Jira
Software, IT and developer teams can
collaborate on one platform to fix
incidents faster and push changes
with confidence.
• IT
Jira Service Desk provides ITIL-
certified templates for incident,
problem, and change management
that you can use out-of-the-box or
customize.
• Customer Support
Deliver great customer service with
multi-channel help across Web, email
and mobile. Keep customer issues
closely tied to your development
roadmap on a single Jira platform.
MAITREY PATEL | GROUP LEADER | SOPHOS PLC
Thank you!

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Ahmedabad Atlassian User Group First Meetup

  • 1. MAITREY PATEL| GROUP LEADER | SOPHOS PLC AHMEDABAD Inaugural Meetup
  • 3. Introductions JEENAY SHAH SOPHOS PLC Co-Leader 2+ years Experience using Atlassian tool(s) CHANDNI PATEL KNOWARTH TECHNOLOGIES Co-Leader 2+ years Experience using Atlassian tool(s)
  • 5.
  • 7. Atlassian Product Integration at ease Next Slide for the Demo.  A quick overview of how these products are seamlessly integrated with each other and makes everyone's’ life easy. Major Products used in industry: • JIRA • Confluence (Wiki) • Stash • Bamboo • HipChat
  • 8.
  • 10. JIRA Family Jira Software, Jira Service Desk and Jira Core • Jira Software Jira Software supports any agile project management methodology for software development • Jira Service Desk Jira Service Desk is a helpdesk request tracker. It lets you receive, track, manage and resolve requests from your team's customers. The app comes with a self-service web portal where customers fill out forms to ask for help. • Jira Core JIRA Core is a JIRA application that provides you with a workflow management system that you can use for many things, including running projects, tracking assets, and basically anything that requires work moving through a workflow.
  • 11.
  • 12. GET TO KNOW JIRA Everything about Jira
  • 13. GET TO KNOW JIRA Jira Software is built for every member of your software team to plan, track, and release great software. • Plan Create user stories and issues, plan sprints, and distribute tasks across your software team. • Track Prioritize and discuss your team’s work in full context with complete visibility. • Release Ship with confidence and sanity knowing the information you have is always up-to-date. • Report Improve team performance based on real-time, visual data that your team can put to use.
  • 14.
  • 15. JIRA SERVICE DESK Introduction to Jira Service Desk
  • 16. JIRA Service Desk Jira Service Desk can be used by DevOps, IT & Customer Support. • DevOps By linking Jira Service Desk with Jira Software, IT and developer teams can collaborate on one platform to fix incidents faster and push changes with confidence. • IT Jira Service Desk provides ITIL- certified templates for incident, problem, and change management that you can use out-of-the-box or customize. • Customer Support Deliver great customer service with multi-channel help across Web, email and mobile. Keep customer issues closely tied to your development roadmap on a single Jira platform.
  • 17.
  • 18. MAITREY PATEL | GROUP LEADER | SOPHOS PLC Thank you!