1. MALAR A/P THANGAVELOO
Current Address: 19A, Lorong Sentul Kechil, Jalan Haji Salleh, 51100, Kuala Lumpur
Cell Phone No: 012 - 2034448
Email: mle_bob@yahoo.com
PROFESSIONAL SUMMARY
Seasoned HR Administration professional with approximately 5 years of experience providing HR processing
supports to various business units. Delivering customer requests accurately and in a timely manner, resolving
issues and enquiries, and escalating operational issues to the relevant parties for resolution.
Provide support to various HR employee programs within the organization. Ensure employment documents are
well executed. Capable to handle overload workflow accurately within the Service Level Agreements (SLA).
CAREER OBJECTIVE
To enhance my professional skills in a dynamic and fast paced environment.
PROFESSIONAL EXPERIENCE
Sime Darby Global Services Centre Sdn Bhd.
Specialist – HR Administration. (GHO, PROPERTY and APS) 1 October 2015 – Present
Functional Tasks
• Process enquiries or service request tickets immediately by applying HR standard operating procedures in
compliance with country / division rules.
• Process in-scope transactional tasks with regards to employee data maintenance, new hire employment,
employment verification with salary, process of education/membership, process of Adhoc payment/deduction,
employee overtime claim, medical claims, medical invoice (e-billing), medical invoice for hospitals and clinics,
HLIS loan applications/claims, 3rd
party contribution/deduction(Bank Islam, Bank Rakyat, Tabung Haji, Zakat
and etc), process of resignation checklist, process cessation action for resign staff, re-entry, promotion,
transfer, suspension and etc, employment training data administration, time & attendance data maintenance,
claims verification and benefits administration in compliance with the Service Level Agreements (SLA).
• Upload employee’s competency, education details and qualification in TTMS system.
• Provide functional guidance to junior specialists and SL1M (Skim Latihan 1 Malaysia) by providing
supervision and support to execute daily HR operational tasks.
• Resolve minor issues independently or escalate critical issues to Team Lead for resolution.

2. • Ensure all relevant daily HR operations are consistent and compliant with country / company rules (statutory
and non-statutory) and management standards by having an understanding of the local laws and regulations,
company policies and employment guidelines. Maintain and ensure adherence to GSC HR support
procedures.
Sime Darby Global Services Centre Sdn. Bhd.
HR Specialist – Employee Data Update, Staff Movement. 1 August 2013 – 30 September 2015
• Process in-scope transactional tasks with regards to employee data maintenance for Singapore, Hong
Kong/China, Indonesia and Malaysia, employment verification with salary, process of checklist, process
cessation action for resign staff, re-entry, promotion, transfer, suspension and etc, Foreign Worker Levy,
maintaining employee work permit/ blue IC for foreign workers, core training data administration, time &
attendance data maintenance, claims verification and benefits administration in compliance with the Service
Level Agreements.
• Upload employee’s competency, education and qualification in TTMS system.
• Maintain effective document management for employee documents / records in an accurate and organized
manner.
• Verify and resolve discrepancies by collecting and analyzing employee information and confirm
discrepancies with Division HR counterparts.
• Alert and escalate unresolved operational issues or discrepancies to Team Leads for actions and
resolutions.
• Work in collaboration with other team members to establish and maintain a confidential and sensitive work
environment, focusing on customer service by handling all customer requests in a professional manner.
• Contribute to the operational process improvement activity by providing support to the Assistant Team
Lead / Team Lead in any continuous improvement initiatives including system and functional testing work.
• Actively participate in internal training, knowledge sharing sessions, workshops and discussions among
team
members.
Sime Darby Global Services Centre Sdn. Bhd.
Specialist – Service Desk. 25 July 2011 – 31 July 2013
• Receive, resolve, log and assign enquiry and incident ticket to respective team.
• A form for employee to advice GSC HR on personal data changes for Singapore, Hong Kong/China,
Indonesia and Malaysia, solving enquiry on employee’s portal issue, employment verification without salary, in
compliance with the Service Level Agreements.
• Verify and resolve discrepancies by collecting and analyzing employee information and confirm
discrepancies with Division HR counterparts and escalate to respective team.
• Alert and escalate unresolved operational issues or discrepancies to Team Leads for actions and
resolutions.
• Training and Learning development.
• Work in collaboration with other team members to establish and maintain a confidential and sensitive work
environment, focusing on customer service by handling all customer requests in a professional manner.

3. • Actively participate in internal training, knowledge sharing sessions, workshops and discussions amongst
team Members.
TNT Express Worldwide (M) Sdn Bhd (TNT)
Finance and Administration. 1 November 2010 - 24 July 2011
• Responsible for providing administrative and secretarial support to management team.
• Receive and verify invoices from customer and companies.
• Prepare customer monthly statement, verify and process invoices. Call customer and do a reminder
regarding their due payment.
• Process backup reports, data entry and perform other related admin duties.
• Raise purchase orders, process invoices and liaise with suppliers
• Alert and escalate unresolved operational issues or discrepancies to Team Leads for actions and
resolutions.
• Work in collaboration with payroll team to solved due payments.
• Actively participate in internal training, knowledge sharing sessions, workshops.
RHB Bank Berhad
Collections Specialist. 2 January 2006 – 31 October 2010
• Call customer and do a reminder regarding their due payment.
• Providing customer solutions on their debts and idea to settle their dues, avoiding credit cards to fall into
Central Credit Reference Information System (CCRIS).
• Providing customer service regarding collection issues, process customer refunds, process and review
account adjustments, resolve client discrepancies and short payments.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
• Alert and escalate unresolved operational issues or discrepancies to Team Leads for actions and
resolutions due to accounts reach CTOS (Blacklist).
• Work in collaboration with payroll team to solved due payments.
• Actively participate in internal training, knowledge sharing sessions, workshops.
EDUCATION
Kolej Yayasan Melaka: DIPLOMA IN MEDIA TECHNOLOGY – MAJORING IN PUBLIC RELATION
Secondary School: Sekolah Menengah Kebangsaan Convent Sentul (SMKCS)
Achievements.
• School Representative for Sports (STATE and SCHOOL) for Athletic and Taekwondo.
• School Captain for Athletic.

4. • World Taekwondo Federation (BLACK BELT 1ST
DAN)
• Won third place 4 x 100 meter (State) for Athletic.
• Taekwondo (1st
Dan) achieved at the age of 11 years old.
• RHB Bank Top collector 3 times from 2007 and 2008 (January and December).
• Certificate for Customer Management Skills.
• Certificate for Customer Service Excellence.
• Most Versatile Team Award 2014-2015.
SKILLS
• Excellent computing skills (SAP HR system, Microsoft Outlook, Microsoft Word, Microsoft Excel,
Microsoft Office and PowerPoint.
• Excellent usage of Lotus Notes, Outlook, Cisco and Jabber.
• High level of interpersonal skills to handle sensitive and confidential situations and documentation.
• Knowledge of office administration procedures.
• Excellent telephone and oral communication skills.
• Strong analytical and problem solving skills.
• Inquisitive and be willing to challenge the status quo.
• Creative thinking.
• Excellent communication skills.
• Ability to work independently with minimal supervision.
LANGUAGE SKILLS
Spoken Written
English Excellent Excellent
Bahasa Malaysia Excellent Excellent
Bahasa Tamil Excellent Average
REFERENCE
Encik Mohd Amirul Azlan bin Yahya
Team Leader
Human Resource Administrator
Sime Darby Global Services Centre Sdn Bhd
Wisma Sime Darby, Jalan Raja Laut,
50350 Wilayah Persekutuan Kuala Lumpur
(013-2071637)
Ms Jaggit Kaur
Team Leader
RHB Bank Berhad
Collection Department.
(012-2540408)