1. MANAN Harish VYAS
Saimanan8@gmail.com  Mobile 91 9967138444  Tel No.  91 26778336
RAJESH BUILDING, F-5 2ND FLOOR, 107 J.P. ROAD, ANDHERI (WEST) MUMBAI, 400058
Objective
 To grow and enhance the growth and goodwill of an Organization through commitment and dedication
 A motiviated self-starter looking for an opportunity to make a positive impact increasing sales
 Ability to manage complex projects simultaneously in a team environment
Work Experience
British Airways Plc. Mumbai Airport Jun 2005 - Present
Customer Service Supervisor, Flight Turnaround Coordinator
Job Role:
 Direct ground handling activities to ensure delivery of a safe, secure and punctual aircraft turnround, acting
as the point person for safe processes and procedures.
 Effect co-ordination of suppliers and contractors engaged in the functions involved with the aircraft
turnround.
 Key liaison with all operational and governmental agencies including CISF, Tech crews, Cabin crews on
any issues arising during the aircraft turn ie., ‘owning’ the aircraft during the turnround.
 Responsible for customer service functions at the airport using problem solving skills and ability of
understanding passenger needs ensuring high level of customer service at all times.
Principal Accountabilities:
 Deliver an improved cash flow through Airport Upgrade Sales – 2012 1.27 Crore, 2013 92 Lacs, 2014 1.2 Crore,
2015 2.5 Crore, as top selling expert in North America, Asia & Pacific Region
 Introduce new internal training across Indian stations serviced by British Airways that leds to increase sales as
consultative selling expert
 Coordinating all the operational activities for the turnround to achieve a safe and secure, punctual departure
 Briefing GHA team leaders regarding requirements for each aircraft movement
 Ensuring activity sequence matches station Precision Time Schedule with all activities delivered within the
agreed engagement times
 Ensuring all applicable corporate procedures and processes are delivered within Service Level Agreement
standards of performance and compliance limits as per JAR Ops
 To liaise with and between teams and departments to pre-empt discrepancies in task sequence/performance.
 Responsible for maintaining a safe and secure process for the duration of the turnround activities, including
acting as the safety coordinator (and where required the fuel overseer roles)
 Effective co-ordination of the departments and suppliers engaged in the functions involved with the turnround.
 Act as the key liaison with all operational agencies, including crews on issues arising during the turnround
 Responsible for handing aircraft documentation for crews, including flight plans, MET folders, load sheets, etc.,
checking that the documentation is for the appropriate flight, date and aircraft
 Accepting information from crews, such as fuel figures and passing it to appropriate agencies, such as overseas
CLC hubs and fuelling contractors
 Manage on the day operation by creating & delivering service standards that meet the needs of the customer &
generate maximum customer retention at lowest costs while maintaining a standard of customer service that
exceeds that of competitors

2. Achievements:
Awarded High Flyer by British Airways
 for Customer Handling - February 2013
 for Disruption Handling- April 2013
Awarded Bravo Awards by British Airways
 for Airport Upgrade Sales- 2012, 2013, 2014
Cambata Aviation Pvt. Ltd. - Jan1999to May 2005
Independent Ground Handling Provider
Ramp Supervisor and Customer Service Executive
Providing high level of Customer Service for various airlines managed by Cambata Aviation.
Responsibilities included handling Customer Check-Ins, Arrivals, Departures.
Ramp Supervisior included activities like Baggage Check-Up area,loading and offloading cargo from the aircraft
and all Below-the-wing activities. I managed manual load sheets for Iran Air.
Reliance InfoComm Ltd. - Jan2001 to May 2005
Provider for information and communications technology
Public Relations Liaison Officer
Key Responsibilities
 Managing crisis Situations inluding Grievances
 Liaising with Government Agencies and Development Authorities: MCGM
PWD,MIDC, MMRDA,CIDCO,National Highway, Town Planning for permission and NOC
 Obtaining required permissions for all projects
Certifications
 Load Control Boeing 747 ,
 Flight Editing and Closeouts
 Baggage World Tracer
 British Airways Executive Club Systems and Procedures
 Performance Management
 British Airways Booking System
 Aviation Defense International - Basic X-Ray Screening
 Aviation Defense International - Airline Security Procedures
 British Airways - Program : Putting People First Again
 British Airways – Managing Conflicts
Education
 Graduated in Science (B.A. Examination) from University of Bombay
 Passed H.S.C. Examination HSC Board Maharashtra
 Passed All India Secondary School Examination from C.B.S.E. New Delhi
Community/Civic Affiliations
 Volunteer my time and teaching skills at St. Catherine’s Home in Andheri West,Mumbai, a shelter for
homeless girls which aims to restore their belief in themselves